February 2024 by stephanie C
Spoken to very abruptly today by the branch manager. Yesterday he was so nice and pleasant but I had to come back 3x just for a change. I won't be back and that is sad. I will be making a formal complaint in regard to the rest of his behavior.
February 2024 by Perry Buckland
Went into the branch today and received excellent customer service from Jody.He helped with my current account application and uploading documents for the application.He was very swift and attentive during our visit and was really helpful.
February 2024 by Jeffrey Lee
Absolutely atrocious customer service; Had to go three times just to do a simple task because they are 'too busy' and can't be bothered to do it. Got told the wrong information the 1st time and the guy who was helping the next day literally said 'well is not my fault!' Instead of apologizing like he doesn't represent the bank or something.
February 2024 by Vl?du? Vasilic?
No very good aplication
January 2024 by Salma Gasmi
The manager is so rude very Vey ride I don't recommandé to come here at all .unfortunately
November 2023 by David Alcot
Poor customer service. One desk open. Ridiculous
November 2023 by Tom Jenner
Get some more staff to serve customers!!
November 2023 by Fiona B
Very good service and communication throughout. Quick and easy help to close down an account
November 2023 by Neil Bovey
Needed some emergency bank statements printing this morning for a VISA application with only 30 minutes before my appointment. Dealt with a very polite and professional gentleman that was able to accommodate me even when I was a little flustered!! Thanks.
November 2023 by sergey ikonnikov
This was terrible! No one helped me in this office. My banking app is broken. The password cannot be recovered from the phone and you need to go to the bank. At the bank, the girl simply tried to recover her password. It didn?t work out and she said she couldn?t help. and said "goodbye". The service is absolutely rubbish. In general, English banking services need to go to Russia and look at real service with a capital ?S?. In England, banks are stuck in the last century.
November 2023 by Eris Idrizaj
didnt let me use their charger and was rude about it
October 2023 by Paresh Gohil
Service could have been better. Told after waiting 15mins that somebody else is going to see me. What a waste of time as the guy didn't even know I was waiting.
July 2023 by Mughal Mughal
Did you ever hear that you can only open the account early in the morning between 9 and 11??Well you'll get that silly thing hereCause after 11 their branch manager has to go somewhere and attend the meetings ??Probably he is paid more for those meetings than staying in the branch and sorting out the matters
June 2023 by Tony Duriez
Online service mention it is only possible to do the operation on site in order to verify identity. This branch suggested to do online as there were no staff available that day. Stuck... Thanks to the lady at the reception for quick and easy answer though
June 2023 by Hubert D?browski
Great focus on customer in this particular branch.
