December 2023 by Bezawit A
I recently visited Costa Premier Inn London Kings Cross hotel Premier Inn London and had an incredibly disappointing experience. The service was not only slow but also accompanied by an unacceptable level of attitude from the staff.Upon entering, I noticed a lack of attentiveness from the baristas who seemed more interested in chatting amongst themselves than serving customers. When I finally placed my order, the staff member seemed disinterested and had a noticeable attitude problem.To make matters worse, my order took an eternity to be prepared. I could see other customers who arrived after me receiving their drinks ahead of me, which only added to my frustration. When I inquired about the delay and got the wrong order, the response I got was dismissive and unapologetic.I hope the management takes note of these issues and addresses them promptly. As a regular customer, I expect a certain level of service and courtesy, and unfortunately, my recent experience fell far short of those expectations.
August 2023 by Jim Jixmusic
Really great tasting food and great tasting coffee
July 2023 by Google user
Like most Costa's in London, they have delicious coffee over here! I especially love their cappuccinos (they always make sure to add some chocolate dust on top of the frothed milk - the best part!). In terms of facilities, they always have a functioning bathroom since they are linked to Premiere Inn Hotel.\\nI'm personally not a huge fan of the food at Costa in general, though, since most of it tastes like highly processed food and does not appear to be freshly made. A disadvantage at this particular Costa is that if you are a Costa Coffee Club member, they do not redeem free drinks at this Costa. This Costa also has a lot of thefts (I have personally seen ragged-looking thieves walk in and be shooed away by the staff), so please make sure to take care of your personal belongings.
July 2023 by Sofia Elizarova
Like most Costa's in London, they have delicious coffee over here! I especially love their cappuccinos (they always make sure to add some chocolate dust on top of the frothed milk - the best part!). In terms of facilities, they always have a functioning bathroom since they are linked to Premiere Inn Hotel.I'm personally not a huge fan of the food at Costa in general, though, since most of it tastes like highly processed food and does not appear to be freshly made. A disadvantage at this particular Costa is that if you are a Costa Coffee Club member, they do not redeem free drinks at this Costa. This Costa also has a lot of thefts (I have personally seen ragged-looking thieves walk in and be shooed away by the staff), so please make sure to take care of your personal belongings.
June 2023 by Robyn Ryvers
Pleasant coffee shop on the ground floor of Premier Inn London King's Cross. Clean and quiet on a Saturday afternoon in June. There is step-free access and seating, and a baby changing room. The toilets are a little bit of a trek away from the main restaurant though, but again clean and quiet. Would certainly come here for coffee again.
June 2023 by JANETDENISE
Toasties only toasted on one side just bread on the other. Staff know and don't care. Ordered a cake. She passed it to me with the blade first. She knew she didn't do it right but didn't care. Get some polite helpful staff or train what you've got. Please go and buy some toilet paper. It doesn't cost much. Chairs need a good clean. Deep clean the place. Avoid.
May 2023 by Gary Smith
Small shop with a quiet placing. Was ok but it's a Costa so not much difference than the one 300 yards down the road.
April 2023 by leeanna1981
Extremely noisy , not ideal if you are looking for peace and quiet . The clanging and machine running constantly is a part of business which I get but it was excessive on this occasion.
March 2023 by Adam Reidyara
Good place to meet as right next to Kings Cross and St Pancras but out of the way.
January 2023 by Jhinno
Terrible service and morning for the staff member with the glasses, kneeling down and yawning behind the counterWas told the app rewards doesn't work at that specific Costa and was not given any other assistance, I quickly left and so he did back to sleepThe app rewards did work on another branch no to far away luckily
December 2022 by Michelle Fry
Quick service, very clean and warm.
December 2022 by lynnhB63HW
Trip coloured by the flooded WC. Told a member of staff who said " I know" and that she was busy. Over priced toasted tasteless baguette
December 2022 by Jon Megan
Excellent Costa Coffee venue. Spacious and relaxing for the singleton, family or group. Great staff and nice snacks and foods. Highly recommended.
November 2022 by Alice Gale
No atmosphere really, staff where pleasant. Not bad, not good.
October 2022 by Ian Harman
Sat 15th Oct. We purchased coffees and cake just before 2pm thinking we had plenty of time. Wrong. Ten minutes later we were told abruptly that they were closing. When we asked why as 4pm was the official closing time, they said it was because they needed to clean the gaff. When I asked another staff member they gave me some bull about low stock levels. Gotta laugh..
