December 2023 by S S
Friendly staff but Place is too small and at times no chairs to sit. Under training optician needed to be supervised as I was asked to read the board after my check up with flashing lights. It was hard to read afterwards and should have been done first. I found out later that the gentleman was a trainee so not his fault for being left unsupervised through the whole process. He was good and meticulous but at times couldn't decide for a long time what would be the best measurement. Efficient staff sat to discuss all options etc but too keen on quick sale rather than my needs. Wanted me to sign up too quickly for contract lens and lost interest when I said I'll get back later.
December 2023 by Fisnik Ratkoceri
Very hepful team. Radiana spent alot of time with me to ensure the frames I buy were the right choice. Explained the different types of lenses and the benefits of each, and handled the transaction in a smooth and professional manner. Upon arriving to collect my glasses, I was served by Davey who was professional in his approach and ensured the frames were a good fit and explained the aftercare process. Thank you guys!!
November 2023 by farzana rahman
Service was very good. I was examined by Qasim. Very helpful and excellent service.
November 2023 by Denis Parker
my new safety were very good friendly staff and got them earlier then the date I was given excellent
October 2023 by Matee Ur-Rehman
Charged£10 more than the actual billOct test results are not given in writing and later on just the images of the eyes with description.Glasses hurt the back of my ears so cannot wear them despite was requested to fix them but the serving gentleman was very arrogant and tried to fob off.
October 2023 by georgiana bulgaru
Horrible staff .Horrible eye test ( my glasses are horribly wrong , i don't see a thing and they refuse to change them as i need more time to get used to)I have paid money and they don't even care about my opinion.This are my money, and i feel very uncomfortable and hurts my eyes to wear what they gave me.Please go somewhere else .This store is a joke.
October 2023 by Saarah Hassan
Have been waiting for a refund for over a month now. They said that it will come at the end of the week but now it?s almost been 2 months. Refund was needed because they couldn?t get the frame and size right. Really disappointing
October 2023 by Sahil Dhawan
Wonderful customer service by Areeba, she is the best when it comes to consulting and discussion. Keep it up the good work..!?
September 2023 by Vanneza Serrano
Awful place that just cares about selling glasses and taking your money but not your eye health! I had been going to this specsavers as my eye sight kept changing, quite quickly. They told me that although they saw no indication of it, that they would refer as a non urgent refferall to nhs for possible Keratoconus, but highlighted that they saw no indication of it. Six months went by and I had still not been contacted by nhs regarding this referral so i call specsavers to ask about it as once again my eye sight had deteriorated and my glasses weren't good anymore, they said "we told you it was non urgent referral so it will take a while, but you can come in and we can test and give you new glasses if needed" I finally get a letter from NHS about this referral. I have since been seeing by the hospital which of confirmed my diagnosis as well as another optometrist for new glasses who immediately without having knowledge of my diagnosis asked me if I had KC and had been seen by specialist yet admnd explained that although they cannot diagnose it that any optometrist can see when a patient has kc. I have also since requested my medical records from nhs which included the referral spec savers sent and it proves that specsavers Barking LIED and that they never sent the referral when they said they would. It was only sent weeks after I called to follow up. This has caused keratoconus to progress even further.I recommend to people DO NOT go to money hungry opticians like specsavers they could be ignoring early signs of eye problems in order to continue to sell you glasses repeatedly as that's all they care about.
September 2023 by Mohammed Hussain Rangari
Excellent customer service everything was on time, good team work, specially Arriba , she was the optician was performed my eye test
September 2023 by Mi Photos
we can't say less than this customer service never answer the branch and leave the massage saying never call back
July 2023 by Dee D
Went in the branch today to enquire about getting my glassed tightened up, I was told to sit in the waiting area.I was sat there for a good 15 minutes and no one approached me. Loads "staff"/ young people standing around the till banks and eye consultation rooms yet no assistance not impressed with the lack of service in this branch.
July 2023 by Rashaine Weekes
Professional, Funny and Full of Life. From being greeted with a beautiful smile from Fatima and June helping me to choose my glasses in her unique way, I was leaving the store in a much better mood than when I came in. My optometrist was also very clear in her explanations. The overall experience here was absolutely fantastic and I know where I'm going whenever I need new glasses!
July 2023 by Rosita B
The team are very friendly and experienced. Aamina helped us through our appointment, and helped us chose two pairs of glasses. Highly recommend this Specsavers!
June 2023 by Kiran
Excellent customer service.. All the staff was very friendly & helpful. The lady Optometrist who examined my daughter Ramika was really really nice & polite. I don?t know her name but she was outstanding.
