March 2024 by RAHEEM SERGEANT
Came here as my local everyone active had an issue with the pool. This place is incredibly dirty, entered the changing rooms and couldn?t find a clean cubicle. It smelt like stagnant water and the place just had grime and dirt top to bottom. Litter in pretty much every cubicle, get they can?t monitor that constantly. You can just tell that it doesn?t get cleaned properly by the build up of grime. We just ended up walking out and missing our swim session.
March 2024 by Mirela Pavel
My daughter is going for B&D Aquatic Club there, and her teacher Linsey is very professional and helpful with the little swimmers. Thank you very much! You are the best.
March 2024 by Nargis Malik
Clean , has good gym
February 2024 by A Anwar
Worst kind of mismanagement and unprofessionalism. Gym is disorganised and dirty. Asked for the refund but never got it back, every time you ask for a refund, you get to hear a different story.
January 2024 by Kompos Ghanem
My best medical centre ever slove your problem even hard to know what's happening to you. Professionalcustomer servic shima really helpful thx thanks ?
December 2023 by Ahsan Jawad
Great gym and spa. All activities under one roof !For the first time I am regular in going there since I find it very useful
December 2023 by Ash
Changing rooms are filthy and seldom cleaned! I don?t think I have ever seen them in state where you would be able to even marginally describe them as partially clean. The changing facilities are disgusting.While some staff are decent, some are beyond rude and simply do not care! You?ll make a booking for something and then find out they have closed it. They will then make you get dressed and go to reception to explain when they could have radio it to the reception. So you have now lost half of your session time but they don?t care, no apologies and nothing changes. They will then try to kick you out at the end of your session even though because of them you missed over half the time!No point in trying to call Abbey Leisure Centre as it will ring and no one ever picks up despite the desk being manned. They simply prefer to chat to colleagues or spend time on their phones than deal with customers.The spa invariably has things that do not work and is increasingly looking run down and grubby in all parts. When you are including a shower as part of the number of experiences they offer you realise how low grade this place is.
December 2023 by Ellie P.
Another poorly managed business in the area. How is it possible to be so stupid. Asked so many times to do something about the cool current in the changing rooms for after using the pool. The children's teeth were chattering.Thank you, will choose other place rather than yours. I am sick of that type of management
December 2023 by Adult Baby
Very helpful, very helpful staff and kind and caring love being there. Good place to be
December 2023 by Munaza Nisa
Great leisure centre. Love the Spa. Great staff. Especially Michael and yusuf! Very helpful . I managed to get 4 of my other friends to join. Everything under 1 roof!. .we just need more ladies only spa days. Great location. Huge potential at this centre. Also need a bit more weights classes. Something different.
November 2023 by sutharsi karan
Worse customer service, there is a boy call yusuf in the reception who is very rude and behaves like that he is the owner of the leisure centre.Don't know why leisure centres recruited unpleasant people for the reception.very disappointed.please recruits kind and happy people for the reception.
November 2023 by Kay Europcar
Poor gym, benches are broken for months smith machine wobbles like jelly, canle machine cables need replacing for months.. its a patheticly ran gym. Massive need for refirb with new better equiptment.. are we still in the 90?s?
November 2023 by Md chowdhury
I had a terrible experience at this gym as a guest. The equipment was outdated and in poor condition. The staff were unhelpful and unfriendly. The cleanliness of the facility was questionable, and I often found myself avoiding certain areas due to the lack of maintenance. They provided terrible customer service, which was really aggravating. The representatives were uninterested in providing assistance and were unresponsive. When I did eventually receive an answer, it was largely useless and ambiguous. A straightforward problem took forever to fix, and I got the impression that they didn't value my time or concerns. It is unacceptable for any firm to tolerate this degree of ineptitude and negligence. I would definitely suggest avoiding their customer support representatives. I have tried to use the sauna for few days and they were telling they all booked, even though I try to book it earlier.I would not recommend this gym.
November 2023 by Robyn Adele
Filthiest swimming pool, and changing rooms. The loos are a disgrace. I have gone in for a swim booking lanes and have to agree to the rules, yet no rules enforced and have to fight way through to do lanes. I stopped going for a few months as the pool had literally algae and tendrils on the pool floor and walls; let?s not bring up the water that felt like saliva. The proximity to my house is brilliant, but honestly going to go out of my way to find another area as deserve a better experience as I pay.
November 2023 by Razvan Patras
I have my 2 daughters coming for swimming lessons here. They have the most disrespectful and rude staff there is. You get threatened with the police if you leave your 4 year old waiting by the pool whilst you?re in a pool with your 2 year old for half an hour finishing the swimming lesson. Keep in mind, the 4 year old, she?s here for swimming lessons also, only that she?s half an hour earlier than my 2 year old. So yeah, dealing with their staff is definitely something you don?t want to do in a Saturday morning. Plus they never have hot running water, in the changing rooms is always cold. Wouldn?t recommend at all for parents taking their kids swimming lessons here.
