November 2023 by ANA M. C. A.
This is the kind of food they send with delivery or Uber eats, as well I ordered Mrs Crimble's 6 Vegan Gluten FreeChoc Macaroons and the sent me not vegan one, and the heura vegan burger that they sent me expired today, what kind of service is this???very disappointing, the can is not in a good condition, so I will throw it. I don?t recommend them.
November 2023 by N Eph
Helpful staff and always good quality and some good offers
November 2023 by Hampton S
I attended today to buy some items, there was damage to the items and one of your staff members on the self service asked Ros...a to assist him, and she seemingly begrudgingly asked him why she was called over, he said its about a discount she turned to me and bluntly said "we don't give discounts when a customer asked, waitrose policy" I didn't argue with that and said okay no problem I will buy at full price, and you wouldn't believe she told me "can't sell damaged products, it's waitrose policy" I said its okay I'm happy to buy it at full price, it was paper, maybe she was in a bad mood, or took some sort of instant dislike, was it how i looked, who knows, it was impolite and unkind and very roboticlike dismissal, it made 0 sense honestly, even the colleague was confused, she refused i asked if i could speak to the manager, she took the paper with her to the back where after sometime I spoke with the manager who initially said I can buy it and then he was told that she had told me no and then he agreed with her, reason I needed the item is because it was printer paper, sainburys never have any and no where else stocks it, while the packaging was damaged the paper seemingly was okay,it really was very inconsiderage I think the correct thing would have been maybe let me buy it and ask if I needed a bag to carry it, because I was in need of it to print a document for a customer (I work locally) I would of taken it at full price and bought a bag, really made to feel bad for asking if a discount was eligible, never in my life have I seen this level of service especially from waitrose, maybe aldi, and I will agree usually the staff are super helpful, and the produce is quality, really let the team down hope its not a trend
August 2023 by Isobelle Miles
Please please can you think of your vegan customers everytime I come in there is never any vegan plantbased sandwiches it surely cannot be difficult to have a few choices like vegan chicken and salad or vegan cheese salad lots of great vegan ideas these days also what happened to the vegan pasta green pesco with green peasYour vegan customers are wanting something to eat on the go
August 2023 by Camilla George
What is the point of a home delivery when you're ill when the drivers bring the groceries in a quite heavy basket that i have to lift tof them to take insideempty and give back ? Had to to do that with 4 baskets Disgusting customer serviceStick to Ocado they leave shopping in bags by the door Order missing many items too
July 2023 by Luis Brazofuerte
Waitrose in Balham has a certain atmosphere, perhaps an unstated dress code. There are some nice products, cheeses, bread and morning goods and others. The members of staff who have thrown off the mystique are the nicest, smiling and sharing the time of day in a natural manner. There is, however, a certain standoffish air from some shoppers (and - very few - staff members) that marks this Waitrose as indelibly Balham.
July 2023 by Jason Ball
I agree with other comments here, the security staff are rather intimidating. Whilst browsing the shelves I often find a security person lurching at the end of the isle and upon turning around they make a swift exit as if they weren't watching you. As a result I find the shopping experience really stressful and I now avoid using Waitrose. I suggest that some staff training is required or the outsourced security contractor be replaced. I used to enjoy shopping at Waitrose for the shopping "experience" and I am willing to pay more for that but when Waitrose take that way, then there is no reason to shop at Waitrose.
May 2023 by ileavereviews
Not happy with this Waitrose. There definitely seems to be a lot of racial profiling and stereotyping going on by the staff at this store - especially the security team. In addition to this, the pricing on the labels are not up to date, so you get a shock when you?re at the checkout tills and by then it?s a hassle to speak to staff who profile you, so you?d rather walk away without complaining. 2023 now and it would be good to walk into a shop and not feel uncomfortable in relation to racism etc, but hey it?s unfortunately the world we live in. Hoping the world becomes a better place one day.
May 2023 by Aaron Altrock
The store has gone downhill recently, as if it?s lost its soul. Many shelves looked ransacked and disorganised. The quality of the fresh produce has gone downhill while prices keep going up.
March 2023 by Paulette Barker
Finally found the steak and kidney pudding for my husband in this branch. Happy days
February 2023 by Philip Payne
Great range of products, friendly service. It's a delight to shop here. It is also possible to pick up products purchased on the John Lewis website from this store. The only downside is that it is some distance from where I live.
February 2023 by demi edwards
I believe the lady?s name was Latika apologies if I spelt it wrong. She was so lovely and helped me choose a Chardonnay she spent a lot of time explaining things to me and making sure I got the best service. She?s an asset to the team, thank you x
February 2023 by Kiara Edwards
Good afternoon! I live near this store and go there often. The store is good, it has everything you need. I also like the fact that there are always in-depth discounts on different product categories!!! This is very cool, I recommend it.
January 2023 by Chiara Ermini
The shop was badly organised, no prices on many things, couple of things I found them already open on the shelves. The staff seemed very disengaged. Also I had to pay for my parking which it is unbelievable after £162 of shopping.
December 2022 by julian t
The worst waitrose I have ever shopped at. Luckily I have found another store which has the items i went to this one for. A real shame.
