July 2023 by Sam Harris
It's closed down now and Google doesn't know it!
May 2023 by Effy Lee
It's no longer open. It seems the mall is bringing something else here, written on the wall it says.
April 2023 by Leo Papadopoulos
Not a big book person but I do have to say that this WHSmith is massive, it even has a post office.Surprised to see it close down this march, the post office in wood green is so convenient, hopefully, the post office could find a new store (possibly inside the mall)And it's now gone ?
March 2023 by Yaser Nayyar
Sad to say WHSmith will be closing it doors next week Saturday. Store has had gone into liquidation.
March 2023 by Ernesto Kemal
It's such a shame it's closing down but not surprising to be honest. Staff in general are quite rude and unhelpful, the manager in particular is most responsible, calling her staff names. The weekend staff is the opposite, very helpful so now I only go at the weekends but not for long as it's closing anyway, shame.
March 2023 by Antonio Sperti-sainz
Staff very rude and unhelpful. So sad
December 2022 by zeynel caliskan
You can find all of the Kirtasye products, now there is a 30% discount, everything is needed for school office.
December 2022 by Seher Demir
I was try to post this morning . Next to post office it was envelopes i pick them up i saw a pen i was writen on envelope address . The worker came said you cant use that pen we sell pens. I said i have a pen in my bag, can i use that. She said no. I said i want to write on the envelope now then pay, she said no you might steal it. I was shocked as it was very rude. I had to go back and pay for it, i waited in the long queue. Everyone there said they had been very rude to me. I asked to see a manager, they said there was no manager there. I was very upset at their behaviour.
December 2022 by Billy Wright
Joke of a company ?advertise next day delivery and don?t even provide tracking details?then when you chase them they say they have placed the order with another company ?then you get told it has been delayed?idiots?that?s even after speaking to their poor customer service who are only contactable by email?they do actually have a customer service phone dept but do not advertise it?i rang general head office and they transferred me?it took me over an hour to get tracking details of a package?pre historic and accent practices?surprised they have survived this long and not gone under
October 2022 by Eden S.R
People waiting in Post Office line for over 40 minutes. If that wasn't enough, a WHSmith worker proceeded to backchat customers and give short and rude replies when customers were understandably upset. An awesome and amazing customer was only stating facts when the worker proceeded to deliver rude answers as to how the post office is short staffed and whatever. Fair enough, but am I not allowed to be upset? And isn't delivering pleasant customer service part of your job? Why are you so pressed? For anyone wondering, this rude worker( one of many, another woman who worked for post office was also less then pleasant) was working at 5: 30 pm on Friday the 16th of September. If you are there at this time and experience rude customer service, I wouldn't be surprised if it was her.
July 2022 by amanda angus
Came in here today to return some items from whsmiths I was directed to the post office line as there were no staff on the whsmith tills. MALOY, Old man of South Asian decent (Indian or Pakistani) was so unhelpful telling me I must pay to return my whsmith order which the delivery note clearly stated otherwise as I was returning in store.. I asked for a manager to which he refused and said there is no one. I then persisted to get a manager who was unhelpful also tellling me I had made a mistake in coming to the Wrong till when I came in and there were NO staff on the whsmith tills and I had to search for someone who then clearly directed me to the wrong place. The manager then quizzed me on who told me to line up there instead of acknowledging his staffs wrong doings proceeded to clearly blame me. I will never be back and you guys have given me a panic attack and triggered me social anxiety. I will be taking this further
July 2022 by Shyvonne Lee
Appalling service, to even call it service from MALOY on the post office. Disgraceful and rude. Embarrassed me and I have social anxiety. Will never return here
July 2022 by Stojan Radulovic
Always good service & choices available
May 2022 by K c Constantinou
Actually no stars one member of staff can?t tell you name no name badge or any kind of uniform appear to be on his and on his mobile didn?t seem to have a clue what he was doing had to find the item myself it was behind the till but he didn?t offer to look r even find out if was in stock seem to have no real clue what he was doing at one point he radio for help none came told me to go find the other person myself which I couldn?t see anyone more life in a morgue at which point I gave up and walked out place has 100% gone down the pan should just close it down and put it out of its misery
February 2022 by Liz Murray
WH Smiths is a great shop. Sadly, the staff in this shop are rude, unpleasant and unhelpful. If you have trouble with these difficult staff, I would recommend writing to WHSmiths head office, who are extremely helpful and kind.
