March 2024 by Tracey Bunyan
Absolutely fantastic booked a 2 week cruise with Marie, who gave lots of help and tips for my upcoming holiday nothing was too much trouble.
March 2024 by Dean Richards
Tui Woodgreen,Excellent customer services, very knowledgeable and helpful. Completely satisfied and would definitely recommend this Store if looking for a Holiday and in need of a little help and advice.
March 2024 by Aldemar
I visited the Wood Green branch to make an initial enquiry and experienced impeccable customer service from Laura, her knowledge guided me through every step of the way to booking my trip ! Couldn't be happier and can't wait for my holiday . Thanks Laura5 stars
March 2024 by Kurtis Williams
Was seen by a young lady called Laura in the Wood Green store and it was an amazing experience. Booked a trip away for my birthday and the entire process was smooth and exceeded my expectations. Thank you for such an easy process looking forward to my trip.
March 2024 by Diane Pessoa
Maria's Service was excellent. Very helpful, patient and polite.
February 2024 by maxine Ayachi
I booked a holiday to venice for next month for myself and my autistic son.The man who booked it for me wasn'ton Sunday 25th Feb when I went into the woodgreen store so I spoke to a travel advisor called Adrian. I explained that I needed helped checking in . He said he needed to find out which email address the person who booked my holiday used and would call me back tomorrow. He said I could log in myself by following the link on my booking confirmation email.I tried that night but to no avail.The next day I decided to head to the store and speak to Adrian in person rather than waiting for him to call me.Had I known how rude he was going to be to me I wouldn't have bothered.The minute I walked in the travel agent and he saw me he said "I said I would call you " . I walked over to him to try to explain that the email wasn't working.He kept saying " I said I would call you "He was very dismissive of me.Why he thinks he's got the right to be rude to me is beyond me.He agreed to call me at 11.15 so left .He didn't call me at 11.15. No surprises there. I called the store around 11.30 only to be told he's with a customer.The travel advisor read out the email address for me but I explained that I had already tried that email address and it didn't allow me to check in. She said that she couldn't help me and that she was with a customer.I was so upset as I thought my son would miss his holiday so I called stratford Tui and a lovely woman called rebecca agreed to help me.So after work I went to the stratford branch and she did everything to help me.She registered me with Ryan air which I wasnt even aware I needed to do helped me pick seats so my autistic son was sitting next to me on both flights and even printed of my flight tickets. She really went that extra mile for me.After the way Adrian treated me I will never step 1 foot in the woodgreen Tui travel agent ever again.I would advise people to go to the stratford branch as they know how to treat their customers .I think Adrian needs to go on a training course to learn how to treat customers in a respectful way. He also needs to aquire some manners.
February 2024 by A T
Marie is a wonderful lady ?? I would highly recommend her. We have booked two holiday this year this year. I would highly recommend the travel shop tui. But you have three staffs inside the shop what are not so nice. The manger is great ? ?
February 2024 by Tracey M
Well, what can I say but a BIG thank you to Marie who have always been helpful, kind and most of all very professional. I recommend everyone that wants to book a holiday with tui to ask for Marie because she has extensive knowledge of places and most of all she works with you to find the perfect place. I have been going to Tui for a few years and will only see Marie because she knows what I like from holidays to plane seating, what more could I ask for. We definitely need more staff like Marie. This is one if the reason we keep coming back, just booked our two travel holidays for this year and guess with who? Marie
February 2024 by S B
Marie was absolutely fantastic! Really great customer service, she took her time and made sure that she got me the best possible deal and holiday, she was really friendly and helpful.
January 2024 by Telmo moreira
I booked a holiday with the travel agent in Wood Green Aurea , she is honestly an asset to the company as she is super friendly , professional and knew what we were looking for . Me and my fiancée are really grateful for her and wish her all the best
December 2023 by Veronica Gordon
Yet another Great Holiday booked with Adrian. The whole team always helpful. Thank You All.
October 2023 by Donald Cunningham
Leshante Gave me really good service. Perfect agent
October 2023 by lionel walters
Visited the store and saw Aurea who helped me book a flight . Super friendly , professional and helpful . I will keep coming back for her service thank you
October 2023 by Adams Michael
Aurea was so helpful and friendly and knew exactly what we were looking for in a holiday.couldn't recommend her enough, if I could leave her a 6 star review I would
October 2023 by Eloisa Mendes
My second time booking through Tui was even better than the first. They recognised me as a returning customer and Aurea sat with me and helped me decide on a week to mexico. Service is professional and very friendly. Will definitely be back
