November 2023 by Berkay Ozcan
We bought a lovely pair of boots for my 9 year old. Charlotte (I think this was her name, Scottish accented lovely lady), was incredibly helpful. My daughters loved the treatment and the boots she recommended them. I couldn't be happier with the customer service.
October 2023 by Chiara Lancia
Rude staff, not a nice shopping experience at all
September 2023 by Harish Shah
I have no idea whose review is this for?
August 2023 by Hossein Emami
Recently I visited the Wood Green schuh and ordered school shoes for my daughter. However the shoes arrived as two different shoes. How could they put put two completely different shoes together?
August 2023 by Valeriia Frants
Hello! My name is Valeriia. I visited your store today at Wood Green, (London)and was very disappointed and upset. I came to the store, chose a pair of shoes, but there was no size suitable for me on the shelf. I asked the assistant (a dark-skinned girl with white straight hair) to bring me the right size. She looked at me strangely and said that I have to sit down to wait. I patiently waited for a long time but this lady totally ignored me. I started to walk around the store but this lady helped all other customers near me, she approached other customers and offered help while I was just waiting. The end of this story- I was walking and waiting for a long time and finally I just left with filling of unpleasant. But what I noticed - when I asked your assistant for help she looked at me strangely, after she totally ignored me because I?m white European. She tried to help all dark skin customers who stand near me and was very smiling and polite with them. I was invisible despite the fact that I was standing at arm's length. This is totally racism! I can?t buy a pair of shoes in this store because I?m white? If this lady-assistant choose customers looking at skin colour it should be better to hang a sign at the entrance - ?we do not serve white Europeans?. I felt humiliated and left without a purchase. After this awful experience I red reviews about this store and vas very surprised because another white girl left review with the same problem. I hope you can solve this problem so that other white European customers in your store will not have such a terrible experience like me.
May 2023 by Danny Ahern
Really nice comfort and reasonable prices great collection and well informed company staff..
May 2023 by D
Really nice comfort and reasonable prices great collection and well informed company staff..
April 2023 by sharon green
Yeah, it was nice in here, I went to collect a parcel I ordered to here. It was delivered quickly. Staff were helpful and friendly.
April 2023 by Jonny
The staff here are so rude. They just laughed at a girls shoe choice and she walked out crying. Hope someone from management sees this.
January 2023 by Oana Tinca
I had a very unpleasant experience today at Wood Green shop. The staff called Sherlyn I believe, a blonde lady basically refused to serve us probably because she didn?t like east European?s. When I approached her after waiting patiently to finish with the clients in front of us at the queue, she started a conversation with another staff who was climbed on a ladder to fix something on the ceiling. I waited together with my mum patiently, but when finally decided to ask her for the item we wanted she told me I had no manners because I didn?t say ?please?. The exactly words I used were: ? Can I have the pair of this shoe??. After this she completely ignored us, serving other customers, just to make us leave or to us who?s the ?boss?. When we finally decided to leave I just told her she?s the one without manners and she basically almost told us to leave. The lady behaved like she owed the place and she could choose which people to serve. I worked in customer service long time and I know this is not the right treatment one should get as a client.This woman was literally racist and didn?t follow at all the guidance or procedures this company has. I know for sure I wouldn?t like to have hired a staff like that, who scares clients and is not selling the items they request for reasons of mood. Honestly this person was very very rude and made us feel uncomfortable and unwelcome.
December 2022 by Gerard Bourke
I am now a convert...best selection of boots that I personally like...Prices are fair .The assistance was just perfect..Nice shop and I will be back for sure
October 2022 by Wondrous ?Wondrous?
On this visit they couldn't find the foot of the trainers I was looking to buy
September 2022 by Llwyd E
Excellent service in the Wood Green store today. Really knowledgeable, engaging and helpful young woman. Not all shops are like this!
August 2022 by Salvatore Orlando
Really bad experience I paid for the next day Delivery and I didn?t recive my items I will never buy online something from schuh again Never againVery disappointed
August 2022 by M. A
Ash in customer service,she's so helpful and assertive. She made my day. She's an excellent person. Highly recommend her ???
