July 2025 by Kuni
I've been mostly positive about this shop until recent events. I dropped off my laptop for a voucher and they told me the testing would take one day max. But i didn't receive any emails/calls for five days. I emailed them about it but nothing happened. I had to go to the shop, then i was given my laptop back. If i was informed earlier that my laptop was rejected, i would have the chance to revisit my plan and act accordingly. My plans have been ruined because of the incompetence in their service.
July 2025 by Onur Nuraydin
Best branch never had bad experince. Lovely staff.
June 2025 by PETER
I?ve visited this place twice now, and both times have been extremely disappointing. The staff is very rude and unfriendly ? especially the young woman working there. She was completely unprofessional, didn?t seem to know what she was doing, and behaved in a very inappropriate manner.
After just a short conversation, it was clear she had no knowledge of the process and no interest in helping. I?m not the only one with this experience ? several of my friends have said the same thing about her attitude.
Only after I asked to speak with the manager did someone finally try to resolve the situation. The manager was at least willing to talk and attempted to fix what she couldn't handle.
The overall attitude here is unwelcoming and very unpleasant. This was the second time they were supposed to inspect a product I wanted to leave with them, promised to call me back ? and didn?t. I had to return myself, and the whole thing was delayed again.
When you?re buying something, the staff is polite. But as soon as you want to leave something or ask for help, the atmosphere completely changes. I won't be coming back.
June 2025 by Hugo da Vinci
I had a fantastic experience at CeX thanks to John, the manager. He was absolutely amazing?went the extra mile to help me when I was buying a Wii U. John was incredibly helpful, efficient, and made the whole process smooth and stress-free. His customer service was top-notch, and I really appreciated his knowledge and professionalism. Highly recommend speaking to him if you're shopping there!
May 2025 by Karoly Krisztian David
Good and local but there's not a wide selection of games
May 2025 by Dagatt Peti
there?s good stuff but quite small and not a lot of variety
May 2025 by RamanJot Chahal
Nice and polite staff
March 2025 by Ming Valentine
They bent my tablet then said it came like that . the tablet was barely used out of box, it was inspected before and there was no problems about it before
March 2025 by Aylin Sahin
PLEASE CEX, STOP PRINTING COVER AND DISPLAYING BLU RAYS ON DVD CASES !!! THAT LOOKS LIKE PIRACY !!! WHYYYY
March 2025 by La-shaun Chucks ?Chucks? John
Recently brought a product from here and was told if faulty I can bring back and exchange.
My product ofc was faulty so I came in to exchange it but was met by extremely unhelpful nonchalant supervisor named Carney and a tester named Adah.
I will be taking this matter to an ombudsman as well as furthering this claim. I refuse to allow these big companies to keep steeling from people and going against their policies.
This is the worst Cex ever caused me so much inconvenience but I will not stop until I get my exchange for a product that works!
March 2025 by WordtotheWise
Everyone I've dealt with in this store is aces. I believe the gentleman's name is John. He's always happy with the customer. Makes for a good experience regardless of the outcome.
January 2025 by TheReal Deal
Great store , great staff and very handy
January 2025 by Frank Hayman
Great store with helpful staff
December 2024 by Sasha jane Hennessy
We wanted to take back xbox one s can take back things back but have to have cex voucher if you want to take things back you can't take things back in cash this is just useless and unhelpful we sold the Xbox one in cex in Enfield the cex in wood green is unbelievable and unfair
November 2024 by Sasho Boyanov
I have bought broken Xbox and was so dirty and sticky I haven't want to touch it but eventually I have cleaned my self by mistake I have erase the serial number with wet wipe . After I connected and try to run it but the HDD was falling. So I suggest you all don't buy anything from Wood Green Stone. Better go somewhere else or better buy new the price is not much different is like %10 so from now on no more CEX. I was 10 year customer.
