October 2023 by Cristina Grigore
This shop is using false advertising wich is against the law. They have this "promotion" 3 for £5 for a "better" price/deal and in fact when you pay its full price. One of the ladies from the shop noticed and she corrected the price for me. Second time another lady was trying to ful me saying that I had the discount, and I explained her with the products and the receipt that I didn't and nothing happened. I couldn't bother to ask for a manager Instead I will choose to report this shop and stop coming here.
August 2023 by S JML
Good price and great stuff but 8th August 2023 16:40 i place order for home delivery. Lady on till said no delivery but one of the old worker said wait and told me delivery is available and she put me through. Lady serves me was rude and smashing my stuff. Disappointed
August 2023 by Theresa Camara
It's Iceland, foodwise you get what you expect but the staff are the best!
July 2023 by Pia Kristmansson
For the delivery service. Most important items left of one time too many. Never again .
July 2023 by Javaria Amjad
Today I went to Iceland (East Acton) to buy few snacks. While paying, the amount came more than I calculated so I ask the lady who was dealing with me if I can return few items as they were not in the sale and she started rolling eyes and saying, 'Omg and blah blah, and asked another colleague to sort my issue, while it should be her. The other lady was also very rude, which was veryunprofessional.It should be customers choice to buy or not, doesn't matter the amount.
March 2023 by Alisha Lei
To Tina CYou made my day ! Hope the team know they have a treasure!
January 2023 by kiku kiku
Spacious. Well stocked. No shortage of staff. They keep watchful eyes until payment is complete (?). Quite a long queue around 4-5 pm
December 2022 by Tiffany-Nichola McDonald
Lots of great deals n offers, shelves we're full
December 2022 by Amrit Parida
A wide variety of items available here and the staff is helpful too.
October 2022 by flamingo 1
I've had food stolen I've been waiting nearly two-and-a-half hours for my delivery they're not showing a good example two people
September 2022 by Google user
This is getting ridiculous! Stop blocking the self-service checkout with random boxes.\\n\\nThe queue to pay is bad enough as is, I don't want to have to shuffle every 5 seconds to let someone pass.
September 2022 by Marc Sinclair
I've been using this place for 7 years plus, generally for cupboard fillers and basics like milk/bread and cleaning/washing products etc as the prices are great for these items. I keep well clear of the fresh meats/frozen ready meals/most of their deli produce and veg. Generally speaking, anything with the Iceland brand name is of substandard quality and bad for a healthy balanced diet imho.Regarding customer service, it's a bit hit and miss to be fair. Some staff are pleasant when approached for help. Others are extremely abrupt, loud, shout across the isles and look so unhappy in their work. There is one small thin Indian lady in particular who works at the self-service tills who looks like she wants to kill you and is so rude and abrupt when dealing with customers... She carries an angry face/demeanour about herself and gives customers such an intense unfriendly stare that it makes me think she could be working for the gestapo :).The male managers that I have witness interacting with their staff and public are also lacking in good communication/customer service skills and are vocally loud and seem angry a lot of the time.The phone service seems non-existentThe isles are often partially blocked with packed with promotional items/or stock overruns.I also think their quality controls on some of their veg/eggs is poor.Overall, I would say it's a second-rate shop with low quality food and poorly trained staff regarding customer service.But it can supply you with good value basics.It does make me wonder what the senior Iceland Managment's ethos and priorities are regarding having such a service run like this. There is a lot of potential with this space and its location and huge room for improvement moving forwards.Well done to the staff who do their best and who are pleasant and friendly.Like many locals, I'm really looking forwards to Aldi opening and I just wished Icelands could then change hands and be replaced with a Waitrose or an M&S store.... Dreams of dreams :)
September 2022 by Matthew Richards
Camp site was full, there was no space at the inn ??..from what I've heard.. It's a nice place.. So we'll check it out another time.. Watch this space ??
September 2022 by Mu ni
This is getting ridiculous! Stop blocking the self-service checkout with random boxes.The queue to pay is bad enough as is, I don't want to have to shuffle every 5 seconds to let someone pass.
September 2022 by Emran Hossain
East Acton location, good price with lots produces..
