November 2023 by Nathan D'Souza
I had a positive experience at Halfords when I brought in my car with an engine warning light the other day. Although they couldn't resolve the issue themselves, they generously topped up my oil free of charge and provided a complimentary diagnosis. Their thoughtful assistance during a stressful situation was greatly appreciated.
October 2023 by Adelaide
Absolute scam. Went for Major service and MOT which failed and was given several advisories, they wanted to charge me over £600 for repairs! Went to a garage 5minutes down the road to redo MOT and have second opinion the next day - 1minor advisory about rear seatbelt which I knew about (but Halfords never mentioned) and MOT PASSED. Will never go back here. Glad I paid the extra £40 for a second opinion rather than trusting this place and paying £600!!Service: Vehicle safety inspection
September 2023 by Carlo Constandinou
OMGMade a 2.30 appointment they started replacing tyres at 4.30 said they would call they didn?tI called said it was ready it was notThey really could not have done more to show they didn?t give a damnTwo stars because the tyres are fineNever again, Kwik fit next time
August 2023 by Brett Gregory
Great Team of Technicians and the only place I go for my Tyres and MOT?s.They really helped me out when I needed all 4 Tyres replaced at short notice
August 2023 by Andreas Cortes
Friendly and efficient service. I did request my a/c to be checked on top of the Mot, and the gent said it was noted on my booking. When we picked it up, we were told there was nothing noted, so wasn't checked. Not the end of the world but a little frustrating
August 2023 by AB Returns
Great service overall and very efficient. Special shout of to the moroccan gentleman who went up and beyond to help me service my Jaguar XE. Also they were able to repair the start/stop as well when no other garage was able to. These guys know what they?re talking about. Thanks once again.
August 2023 by Lawchack Barzanji
I had my car tyres changed today . I received very good service. The staff all professional, especially the manger Murad. Although he was very busy dealing with other customers but he managed to find time to check the work done on my car before they hand over the car back to me. Many years ago I had very bad experience in this place but now it has changed. I would go back there .
June 2023 by Harvey P
I would strongly advise against anyone using this garage. They are out to defraud you and charge for work that doesn't need doing.Firstly, I asked for a free Battery Health Check as my car on-board display showed it wasn't charging. The assistant Mourad said the alternator had "completely gone" and quoted £507 to repair.A few days later my car wouldn't start, I called RAC and their test said 'replace battery'. I went to another garage & was told the alternator was absolutely fine and the battery needed replacing. Since replacing this I've had no problems for over a month. So Halfords wanted £507 to fix an alternator that didn't need fixing. When I challenged the Branch Manager he asked me to leave the premises!Halfords Acton also failed my MOT claiming the headlamp was broken. When I asked to see the problem, technician Sam just wiggled it about, and Mourad said the inside was cracked. Their report says "excessively damaged" with a quote of £427 to replace.I took it to another garage (Promod Works, Chessington). Within 1minute he looked inside and said a clip holding the bulb had come loose. That was all it was.Car passed the retest and when I challenged the Acton Branch Manager, he said there's no way of knowing the damage when simply doing an MOT. So why does their report say "excessively damaged" and the MOT certificate states "unit broken inside"? If another garage could assess the damage in under 1min, so could they.This branch are trying to defraud customers. Good reviews on here are from customers who've had work done - how do they know if they really needed it though? Whatever Halfords quote you - please, please, get another quote elsewhere as well.
May 2023 by Sarah
Pros:My car has had so many issues in past prior bringing it to Halfords. I have taken it to multiple garages to save money but was not worth it, I was better off spending a tiny bit extra with Halfords in Acton in the first place and having 12months - lifetime guarantee on the new parts that are fitted. I started coming here September 2022 now my car drives beautifully like a bmw should drive. Wouldn?t go anywhere else.The staff are amazing, especially the managers. They were able to locate and fix the issues that other mechanics in other garages couldn?t.Cons:There?s non, I have 0 complaintsServices: Tires
May 2023 by No Context Podcast
Fraud of a place, try to avoid. Booked a MOT & services with them. They declared 3 majors and 5 advisories, took it THE SAME DAY to my local garage and it passed MOT without repairs and with only two minor advisories. Clearly cost of living has hit the company so their tryna make money off the customers by getting extra works done for no reason. Used them 3 times to do Mot but this time will be my last.Service: Vehicle safety inspection
May 2023 by Florian - Midnight Studio
Full service and mot. Car was taken in at 10am and left there until the afternoon. The receptionist lied when i called to see if its in progress. I was standing right outside when i called.Worst service by inexperianced technicians and reception staff. Teenagers that try hustle you into soending more than you should. Not surprised at the quality of service from these members of staff.Dont take your car here.Services: Steering & suspension repair
April 2023 by Edward Bennett
Had an MOT here. Really disappointed and will not be coming back/advising friends not to use.Car failed its MOT with a number of strong advisories. After taking it to another garage it passed with one advisory (no additional mechanical work done in the interim). It feels like Halfords are trying to coerce you into having work done on your car at their centre.Do not use!Service: Vehicle safety inspection
February 2023 by M T
Had a great experience here at Halfords Acton. The manager at the front desk and the mechanic (Palestinian gentleman) were courteous, knowledgeable and helpful. At no point did I feel as though I was being misled about a service I didn?t need. Prices are also super reasonable compared to their competitors.
February 2023 by guy stark
Great service: very friendly and helpful; M.O.T. started and finished on time. The staff were very accommodating of my passenger, a wheelchair user: provided parking spot with additional space. Trustworthy and great value for money, will definitely use this place when in need of any work for the car. Thank you.
February 2023 by Azim Islam
I recently took my vehicle for an MOT at this garage and was disappointed with the service I received. I was told that my front brakes were severely weakened, but this was later proven to be false by another garage. I confronted the manager about this and they were uncooperative during the phone call.To make matters worse, I discovered that my dashcam had been disconnected and the SD card had been formatted. The manager initially claimed it was for data protection purposes, but then changed their story and said it was due to an MOT failure that was not mentioned on my MOT certificate.I would not trust this garage with my vehicle again and would not recommend them to others. Their lack of professionalism and unethical behavior is unacceptable, and I will make sure to spread the word about my negative experience.
