December 2023 by Joanna
Great service today at Dreams. Lynda (who happened to sell me my last mattress 8 years ago!) was warm and friendly, helpful and professional.
November 2023 by Josefa Acuner
Friendly staff , good selection of beds headboards pillows all sizes . With or without drawers . There is free parking at the back for customers.
September 2023 by Max Millions
Good service bought what i needed.
August 2023 by JoyC
Went into Dreams store looking for new beds and mattress on Saturday and was served by the friendly Elyas. He took his time finding out what I was looking for and introduced me to the classic divan bed which offers either 2 or 4 drawers options and great colours options. He then proceeded to get me to try the sleepmotion mattress analyser which helps to determine what mattress is the most ideal for me based on my sleeping positions, weight and pressure points. He showed me all the options within my budget and let me wander around the store without rushing me into purchasing, and even gave me a pillow to try alongside all the mattresses. I then asked for firm mattress options for my parents and he gave good suggestions.I am really impressed by the customer services and the options offered at Dreams that I ended up re-visiting the store today, which again I was served by Elyas as well as his manager Mustafa. I was offered coffee and they were able to accomodate all my needs by arranging a delivery at the time I want. They even suggested good pillows and duvets to go with my purchase which are half price when I buy alongside mattresses. I left my store fully satisfied by the high quality of service and the helpfulness of the staff in Dreams Acton! Highly recommended to everyone looking for new beds and mattresses!
July 2023 by Nikster
Yet another great experience at Dreams. We were looked after by the lovely Lynda at the Acton branch who was very knowledgable and helpful to find our perfect mattress .
June 2023 by Killian McGarry
Great service from staff that know there products
April 2023 by Farrah Koga
I visited the Acton showroom looking for advice on a new bed frame. Lynda was very friendly and accommodating. She was very knowledgeable but not pushy in the slightest. After. Few days thinking on it, I?ve now just purchased the bed. Won?t be delivered for a few weeks (at my request) but wanted to review the service I have received as excellent. Thank you Lynda
April 2023 by Mystery shopper
The staff are not tentative to customers and luck product knowledgeLinda thought I was a waste of time but I made a purchase from staples corner branch !!!! 0 out 5
April 2023 by michael james
I walked into the shop bang on opening time and the salesman was the only guy there, I told him what I wanted for my budget and he showed 3 very nice beds, just what i needed - a mattress from one bed, a headboard from another and the base from another, went and had a sit down at his desk and he run me through the numbers, extras, delivery dates / times. Not an unpleasant experience, quite relaxed really, with a friendly, helpful, experienced sales rep.All in all I?m happy I got a bed which looks good and hopefully I?ll be enjoying it for many years to come, all thanks to you?re salesman.If I?m very pleased when it?s in my home, I?ll be back for bedding and maybe small bedroom furniture.Thanks once again
April 2023 by Roni Sidhu
A very pleasant visit to Dreams store on Sunday. We were met by Linda and she was very friendly and not pushy at all. She explained everything and answered all our questions. I visited with my mother and she made her feels very comfortable.
February 2023 by Qazim
Ilyas was very friendly and helpful and not pushy in any way. Dis not buy anything but went through everything with us and explained the difference in bed types and used the machine to also see what?s best for us. Lovely young man??
December 2022 by M S.
Worst store. Saba Mgr is a bloody c..t! No customer service! Rude, Dumb . The manager shouts at customers and is insulting!
March 2022 by Massimo Cucinotta
I was waiting for my wife in the back of the shop in the car park, waiting for her to join me and go inside the shop unfortunately she couldn't come, so I left after 20 min, few days after I received a penalty, I guess in this days they need to make up some money somehow, I will never again spend a penny in Dreams(NIGHTMARE)
February 2022 by Ado Woods
I would never buy anything from dreams company. I bought two beds paid in full . I missed the delivery I did not hear them knocking the door. When I called them same day to rearrange they told me they allocated my beds to someone else, those two beds were the last in stock and I have to go back to the store to choose different beds.I have waited 4 weeks for delivery of those beds. Now we sleeping on mattress on the floor because they do not want to deliver my beds.They have weird policies which always goes against the customer. When I went to the Acton shop to complain the staff were eating on the same disk they serving the customers. There was pieces of bread and food all over and I had to listen to staff who hardly speak any English while their mouth full.Very rude and unprofessional company. Don't buy.
December 2021 by Millie Mercedes
Lady called Linda assisted me. She was thorough with her knowledge of beds and mattresses.It was my first time to a bed store.My experience was excellent of this store.Thank you Linda and the other lady who helped me as well.
