October 2026 by Clarissa Mitchell
It has been rubbish working with Curry’s.
They do nit keep to delivery dates. I have a dodgy fridge. I was told the delivery would be today. It took 27 minute on the phone to discover it it is next week now. I ordered a clothes washer. It took 10 days to come. I ordered a dishwasher and no delivery date could be given so sensibly cancelled that one.
The telephone number for the HQ dies not work. The others are call centres or WFH
It took 2.5 hours to sort the original order of 3 machines
DO NOT GO NEAR THEM!
October 2025 by Patricia arnell-smith
Just purchased a hob at the St Helens branch and took out insurance but decided l didn?t want it . This was 3 days ago went in and they said to cancel insurance you had to do it on line ,seems simple enough so l couldn?t find where cancellation page was so l spoke to talkbot ,ask them how answered the qustion and then put thru ,but had to pay a pound for privaledge then found out lm only talking to the tech men for repair .what a absolute way of trying to stop a payment .still got insurance but l won?t be going to buy anything else with them.currys make it simpler.
September 2025 by A Laura
Shameful service over simple refund
I bought a fridge freezer from Currys and, to be safe, I added the extra £15 installation service. The installation wasn?t carried out ? not blaming the delivery team, it just wasn?t possible on the day. All I asked for was the obvious: a refund of the £15.
Shockingly, Currys? driver marked the job as completed ? claiming installation was done when it clearly wasn?t. Ever since, I?ve been stuck chasing a simple refund that should have been processed within 24?48 hours. Instead, I?ve been left waiting over a week, with no resolution. All this over £15 ? a trivial sum for Currys, but one that speaks volumes about how little they value their customers.
To make matters worse, their ?customer support? is a nightmare. The chat system takes forever ? on average, a basic query drags on for an hour because you?re left hanging between responses. And if you don?t reply within just two minutes, they disconnect you altogether. That?s not support ? it?s obstruction.
Currys are damaging their own reputation by dragging their feet on something so small and so clear-cut. If this is how they treat customers over £15, why would anyone trust them with bigger purchases or services?
September 2025 by Allan Arm
THIS COMPANY CUSTOMER SERVICES BLATANTLY LIE TO CUSTOMERS ABOUT DELIVERY TIMES AND DATES AFTER THE DPD DRIVER LIED ABOUT ATTEMPTED DELIVERY AFTER CUSTOMERS PAY FOR PREMIUM NEXT DAY DELIVERY BEFORE 12PM
WILL NOT BE DOING BUSINESS WITH LIARS AND DISHONEST DRIVERS
AVOID
BUY ELSEWHERE
September 2025 by Peter Lyons
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Avoid iD Mobile at all costs.
My experience with this company has been extremely disappointing. Despite making it very clear that my number was personal and not to be released, iD Mobile allowed an unauthorised port-out of my number. This caused huge disruption and stress, and their handling of the situation has been completely inadequate.
Customer service is poor, responses are slow, and no one seems to take responsibility. Even when presented with clear evidence, they failed to act quickly or protect my account properly. A mobile provider?s basic duty is to safeguard their customers? numbers and data ? iD Mobile failed me on both counts.
I would strongly recommend staying away from this network. Cheap prices mean nothing if your number and security are not protected.
August 2025 by Lauren Harris
It?s been two days since I used a £500 gift voucher, the order was going to be ready to collect in store, they had the item in front of me at the store but the system wouldn?t release it. It then automatically cancelled the order but kept the gift card money. Two days later and still no update, except two fraudulent phone calls from people claiming to be from Currys trying to get me to install an app for a refund. No birthday present, and no money. What is going on over there? I called customer services and they said nothing they could do, I just need to wait and see what happens?really Currys? You have no ability to reinstate orders, give an instant refund? Fraud, lack of care, and broken systems.
August 2025 by Mohammad Ayub
Not going buying them Burnley Women and men
August 2025 by CHRISTINA HEANEY
I made a online order with Currys that was confirmed. The order was part paid for with two £50 vouchers I received as part of Carphone Warehouse purchases. Currys then cancelled my order advising they would reimburse the payment in full. 7 weeks, 5 customer services calls and 3 letters of complaint later and they still have not credited one of my £50 vouchers. This experience has left me seriously questioning the multimillion pound organisation's commitment to honouring promotional incentives and adhering to fair trading policies.
July 2025 by Callum Mclure
Terrible ordered a hoover online price was 229 order went through and said would be ready in a hour for them to text say order is cancelled and be refunded when they took first payment you online chat and they say the system is down so they took first payment out bank account
June 2025 by Nigel Clarke
I visited the Longwell Green store today as l was having problems with my laptop. I was looked after by a lovely lady who was very patient and went through everything to check it, which took over an hour. However, progress was held up by the very slow internet speed inside the store, a speed check recorded 4.8Mbs. Some of the items l was being helped with were impossible to finish as the connection kept getting cut off. How on earth can a store like Curry's, that sells and repairs laptops have such a ridiculous wifi speed. No wonder the staff get frustrated trying to get anything done.
June 2025 by Eileen Ioann
**MY ADVICE- STAY AWAY FROM HISENSE PRODUCTS. HISENSE POSSIBLY IN LIQUIDATION**
The one star is NOT for Currys Staff, who have been Very Helpful but for the fact that they stock Hisense Appliances, which have NO Customer Service.
If you purchase a Hisense product from Currys, expect to get Zero Customer Service if the item develops a fault.
We purchased a Hisense fridge freezer from Currys for almost £800 just Seven Months ago.
It just developed a fault and makes a loud rattling sound, several times a day.
Currys staff tried to Contact Hisense in our present for over twenty minutes and were passed from one phone number to another, until they gave up.
We then tried contacting Hisense in the presence of Currys staff for over twenty minutes, CALLING SEVEN NUMBERS IN TOTAL, until we gave up.
You are patched over to what sounds like a call centre in India.
After spending the whole day persisting, together with Currys Store Staff, we finally made email contact with Hisense.
Then we began reviewing generic emails, asking us to defrost a self defrosting fridge, which we have already done.
We will give this seven days from today to resolve, then we will deliver the fridge ourselves, to Currys Car Park, as they are obviously aware of Hisense non existent customer care and as a Seller with an obligation to buyers, they should refuse to stock Hisense Products.
We will update this post as we progress.
***UPDATE 26/06/25***
DESPITE EMAILING HISENSE WITH ALL THE INFORMATION ON THREE OCCASIONS AND CURRYS OWN STAFF AT RHYL TRYING TO CONTACT THEM TO SORT THIS OUT, HISENSE HAVE NOT COMMUNICATED BACK.
CURRYS MANAGER AT RHYL (MARK), IS NOW DEALING WITH THIS INTERNALLY.
UPDATES TO FOLLOW
June 2025 by Christine Winstanley
my assistant was. called KATH.she was very friendly shown all of the appliance product i was wanting to purchase.told me weather it was the right item for myself.very very helpful assistant
June 2025 by CA
On Friday I received a text saying my new SIM card was on its way. I contacted their live chat (you can never speak to them on the phone) and they said they would cancel the new card and my existing card and sent me to Currys to pick up a new one.
On Saturday I received a message saying my e-sim was on its way. I went on their live chat and told them how concerned I was. They said they'd put red flags and extra security on my account and not to worry.
On Monday I received a text saying they were sorry I was leaving and that my number would be ported to my new provider. On live chat I begged them not to do it but they said there was nothing I could do.
Then I started getting texts welcoming me to Vodaphone and then my phone went dead.
I phoned Vodaphone but they said it was up to ID Mobile to get my number back.
Back to ID Mobile live chat. They said I'd need a crime reference number and it would take 24 - 48 hours to recover my number.
I got a crime number and sent it to them. Four days later I still do not have my number back. They have in fact passed my number to thieves who I believe are in Nigeria - if you call my number they actually pick up. They'd hacked my email and have used the phone number to get one time passcodes for my bank account and two cash ISA's - they have accessed all of those accounts and others. They went on a spending spree with my credit card. On live chat ID Mobile say they are looking into it. When I said I was having suicidal thoughts they said the complaints department would be in touch within six days. On live chat they have actually shared someone else's personal details with me by mistake. I believe their live chat is based in Africa. I am in despair.
June 2025 by Jessica L Philbs
Communication pretty back and forth with no outright answers, sometimes tricky to schedule etc.
May 2025 by Katie Marshallsay
Daniel was our helping hand today in the store and was extremely honest helpful and genuine! Helped me get all my appliances delivered the same day to help save money, and pointed out items/options I hadn't thought of/noticed. Spot on bloke all round! Thank u Daniel, it's a 10 from me
