August 2025 by Mark Whitehouse
Very abrupt and quite rude staff. Couldn't help with a relatively simple request. First time I've ever been asked for photo ID just to check on an order.
January 2025 by Lauren Hearle
I came into store today upset and annoyed with my phone. Danni was absolutely amazing, so kind, patient and helped me so much with helping me with a situation I had. She is a credit to the yate store. Couldn't thank her enough for all the help she done for me today!! They need more people like Danni in store. Amazing service !
October 2024 by CAWT Wells-Thomson
Do not go to this store. They will not provide you with the right contract. It's a franchise. Go somewhere else
May 2024 by Teresa Iles
Served by a lovely gentleman called Joel so friendly and knowledgeable explained everything and was very patient. Would recommend this store
March 2024 by Mo Selim
I came to the store in yate. I seen Joel. All the team were Great, customer service exceptional.
December 2023 by Philip The Hair Man
Joe and Ashley could not have done enough me ?
October 2023 by Alice Smith
Really friendly and helpful team. Helped myself and my partner talk through our options and make a decision about what products to buy to suit our needs. Excellent experience all round!
October 2023 by Steve Jaques
My wife and I went into the Yate branch this afternoon, as our contracts had come to an end We were helped by Joel to sort out our new phone and set up our new contracts. He really went out of his way to help us and was very patient. We were veryimpressed with his assistance and patience. Thank you Joel.
October 2023 by Georgia Neal
Benn and Kelsey were really friendly and helpful and were able to answer all of my questions and help get my broadband and new phone set up.
August 2023 by Ineta Auzane
Very nice stuff. Good service
August 2023 by Kevin Hernimam
Very helpful and professional staff.
August 2023 by Edwin Woodman
Staff very knowledgeable and helpful
July 2023 by wulstan perks
Always very helpful
July 2023 by Alan Dolman
It's ok
May 2023 by Andrew Thorne
I went in to renegotiate my lapsed contract. As far as I can tell, there is no preferential pricing for existing customers, and the tariffs are pretty high compared to other providers with similar geographical coverage. I left the place feeling a bit deflated and resolved to leave EE as soon as I can call them - of course you cant do that in the shop, as with all mobile providers they need to try and stop you departing. However, with tariffs like tgis, that is going to be a lost cause im afraid!Not all they are cracked up to be, in my opinion, which is a shame.
