July 2025 by Michael Cox
I used Rory from Connells as my mortgage broker. He was friendly, knowledgeable, professional and definitely knows his onions. Throughout the whole process he kept me up posted and explained everything I needed to know. He went above and beyond as I'm sure a lot of the times he was calling me were way past his home time. Got my keys today and look forward to renegotiating in five years.
March 2025 by Bill Maries
Rory is brilliant at this branch, 10/10 on his advice and research and knows the game well. Thanks again
March 2024 by Mark Price
A big thank you to Sharon, Jean, Jesse and the rest of the team at Connells for securing the sale of our House.Selling a house with young children is never easy viewings need to be scheduled in advance and it?s a constant battle clearing the Lego and Barbie?s!Sharon and her team have been superb in prioritising our needs and requests.Communication has been superb with regular updates, advice and feedback and they have all gone above and beyond with any questions/query's we?ve raised.I highly recommend Sharon and her team at Connells and Thanks Again for all your help.
March 2024 by Helen Clark
Friendly staff ..very knowledge about selling the house.
February 2024 by Darinka Suhajdova
The team was amazing throughout the whole process, they kept us updated every step of the way. I would highly recommend Connells.
November 2023 by G T
Buying and selling a home is, in my experience, traumatic at the best of times and anyone will tell you how stressfull the whole process is.Thankfully, I had the good sense to both buy and sell through Connells, and throughout the very long legal process, Connells were supportive, understanding and professional.More importantly I felt that the team at Yate genuinely cared about my circumstances.Sharon, Jean and Jo especially did all they could to communicate effectively between all parties, offer guidance where needed and make the whole process as smooth as possible.If a Google Review is the best way to show my gratitude then here it is, thank you Connells Yate, you are highly recommended and much appreciated.
October 2023 by Genna Tarling
Buying and selling a home is, in my experience, traumatic at the best of times and anyone will tell you how stressfull the whole process is.Thankfully, I had the good sense to both buy and sell through Connells, and throughout the very long legal process, Connells were supportive, understanding and professional.More importantly I felt that the team at Yate genuinely cared about my circumstances.Sharon, Jean and Jo especially did all they could to communicate effectively between all parties, offer guidance where needed and make the whole process as smooth as possible.If a Google Review is the best way to show my gratitude then here it is, thank you Connells Yate, you are highly recommended and much appreciated.
August 2023 by Pollyanna W
Bought our house through connells and we are very happy.They are a little more pushy with getting you to go through their mortgage/financial advisor than other estate agents but were okay with it when I explained I didn?t want to. I did have a brief chat with the advisor though before confirming I didn?t want to go ahead.Communication was great and everyone was really friendly.We absolutely love our new house ?Thank you!
July 2023 by Yasmin Ponfield
Brilliant service! I would Highly recommend Connells to anyone who's looking to sale there house in the area!Sharon, Julie and Jo, Reece have been amazing! They go above and beyond and so so professional, they really do a fantastic job!We got the keys today and we couldn't thank them enough for all there hard work.Thanks so much guys! We would use you again in the future.
July 2023 by Millie Smith
Cannot speak highly enough of Connells and all the help they gave us to help sell our house. Julie and Sharon are professional, helpful and really knowledgeable, I?d recommend them to anyone who needs to sell their house! We will definitely be using them again if the need arises.
June 2023 by R Schofield
Our initial experience with Connells was good and professional. If this review was based solely on this, we would have given 5 stars however this changed once we began house viewings/received an offer.We received an offer on our property after the first day of viewings with those who were on Connells books (and before our property was published online). The office manager, Sharon, pressured us into making a decision of either accepting or declining, within 2 hours of when she was due to finish work for the day. (At this point, our house was on the market for 1 working day).We informed Sharon that ?we are happy with the offer? but did not say ?we would like to accept?. Sharon took this and informed the buyers that we had accepted and cancelled the viewings for later that week.Sharon also failed to inform us at this time that a number of others were interested in viewing our property. Her response to this was ?that we would have 100s of viewings?, instead of informing us, which we believe should have been our decision to make on how many viewings we would like on the house, she made this decision herself by not telling us.This felt like we were another ?tick? on Connells list, that they sold a house in a quick time without actually having our best interests in mind.We met with Connells to discuss our concerns, Sharon turned up to the meeting confrontational and argumentative and did not once apologise.For the majority of the time, it felt as if their priority were the buyers, not us as the sellers (who were actually paying them). It was made clear that this wasn?t the case, as the buyers contacted us directly for updates because they were getting no response from Connells and Connells internal solicitors.After speaking to the buyers, we discovered that Connells lied on occasions for their own benefit:Once the offer had been accepted, Connells told the buyers that ?the sellers want everything to go in house? (i.e through their solicitors and mortgage advisor) and subsequently told us that ?the buyers put the offer in based on you going through in house?.We did NOT once say to Connells that this was a request for us, as we ourselves chose our own solicitors and mortgage advisor that had no connection to Connells.Connells lied to both parties for their benefit, to get money in through their accounts.During the process, the first house we put an offer in fell through, during this time Connells told us ?to take our time? and that they would manage the buyer?s expectations.This lasted for about a week, we were then chased multiples times a week on if we had found another house.We pressured on more than one occasion to break the chain so that the buyers would move into our property which would mean we would have had nowhere to live. We explained our circumstance every time that this would not be possible but we?re repeatedly asked.We completely understand that the market is crazy at the moment, however when faced with difficult situations, our approach would have been to seek advice from Connells (as that?s their job) however, decisions were made that were not theirs to make and we were told of the outcome afterwards.Communication throughout the whole experience has been poor. As an estate agents, we would expect to rely on them for advice - but we ended up advising them of the sale stages we were going through.Customer service overall has been terrible and dealings with the branch manager has been the worst experience with an estate agent we?ve ever had.Connells caused additional stress to an already stressful process and based on this we would not recommend.
April 2023 by Ayanna Heavens
It was a pleasure to deal with Connells in Yate and a special shout out to Sharon for her help!
March 2023 by Gary Simmonds
I bought my flat through connells in yate and i would like to say a massive thank you to sharon blake and her team they where all amazing making my move stress free,They answered all my calls and emails promptly,I would definitely recommend connells in yatemany thanks Gary simmonds
December 2022 by Shannon Bird
Lovely team who kept us informed. Unfortunately, not everything went smoothly but when we got updated on what was needed we were able to provide it as first time buyers!!
October 2022 by Jennifer Lowrie
Very dissastied with Connells. Tried telephoning 3 times and sent an email, but they never returned any calls. We found out from another estate agent that the property in question was sold. Would have only taken a minute to give that information.
