January 2024 by Travellingman00710
This a gem of a restaurant. The staff are so help and the scones fantastic ?Well worth a visit for the food al lone . Shopping area allay tempting . Parking never a problem ? Dogs are allowed in. But it. would be an added bonus to give people a ?dog free eating area .?to make it a perfect choice to come to regularly . Not all children like dogs???
November 2023 by maureen046
Often go here with my husband and usually take my grandson or/and granddaughter for lunch. However Yesterday when we went we were told it is £1 for hot water to heat a baby?s bottle absolutely disgusted what a rip off. They will be losing my custom as I feel a firm that charges that much for hot water for a baby, is happy to rip customers off. So much for a family firm. They have lost a loyal and frequent customer and a lot more than the£1 they wanted for hot water as usually spend between £30 and £40 a a visit in the restaurant alone and usually at least once more often twice a month. Warn anyone that goes here to take a flask on hot water if they want to heat a bottle or be prepared to pay £1 for the privilege of them supplying it for you. Incidentally I always have black coffee and often ask for extra hot water to top it up and have never been charged anywhere for this.
October 2023 by Angela D
I feel so sad at the negative reviews for this excellent garden centre. I bring my elderly parents for coffee twice a week as they feel so comfortable in the surroundings. There is ample ?blue badge? parking, access to at least 3 wheelchairs and great accessibility. The staff both in the coffee shop and the garden centre are amazing with their warmth and consideration, we are made to feel more like friends than customers. Keep up the great work Highfield, we really do appreciate your amazing staff!
October 2023 by DAVID G
We try to visit at least once a week as we enjoy the lovely atmosphere at the garden center and especially the Restaurant where the Staff are very friendly and inviting .The Cheese Scones in particular are delicious together with the coffee .The range of products available plants garden materials, Fashion ,Homewear, All together a delightful morning out ,and all Staff are so very Frienly and helpful.
October 2023 by daisie_dee
Lovely Saturday lunch at Highfield! We really enjoyed our meals and there was lots of choice. The cakes were really tasty and it was hard to pick just two!! Only reason I didn?t give 5 stars was because the jacket potato filling and salad was very limited considering the price that they are. The lady on the till even charged us half price because of the small portion size.
October 2023 by 310Carter
For several years we have been regular visitors to Highfield, especially the restaurant for their excellent coffee and delicious home made cakes. At lunchtimes there is plenty of choice. The salad selection is especially good. The staff throughout the centre are always cheerful, helpful and polite. Restaurant prices have risen somewhat recently but not excessively so. One point. We used to find occasional dogs in the restaurant but we feel that now there are too many, some indulged by their owners, allowing them to sit on seats and/ or bark. When exceptionally busy it can inevitably be noisy due mainly to the construction of the building. But this does not prevent us enjoying our regular visits to a garden centre that has been built up from scratch by a local family. There are too few of them around these days.
October 2023 by Debbie D
Great place for meeting with friends and family in the restaurant. Staff in the restaurant are friendly and helpful, lots of choice in cakes and good sized portion for the price. Much better priced food than some of the other local garden centres, always recommend to others as the place to go.
September 2023 by Michael W
We used to make special visit to the Garden Centre from Bristol as the restaurant was so good and food was very high quality at a reasonable price, it was a real treat. How its changed since Covid, the happy head chef has gone, the buffet help yourself has gone, the choice has diminished, less vegtable choices, you get much less on your plate than you used to and is somtimes now served by grumpy staff. All of the above and the prices appear to change and climb evert time we visit to now unacteptable levels that makes it not worth it anymore. An example of main menu this weekend.... Beef Burger Pulled Pork Bagette Vegi Burger Specials... Cottage Pie Beef & Stilton Pasty So main menu was all bread related. A man in front of asked if he could just have the Pasty but did not want anything else (not a full meal). He was told he would he have to still pay the full price. The answer back was yes and and so he said he would have some chips but there was nothing else that would go reslly with a pasty. So it cost him £13.95 for a pasty and chips he did not really want. We were so dissapointed with the choices so opted for the toasted sandwhiches for the first time. They looked nice, all wrapped in special paper. However we both struggled to digest them as they were undercooked and bread was soaked with some sort of oil which we can only assume would have helped the bread to be cooked. This made the bread soggy not crisp and toasty. It used to be a pleasure to visit the garden centre and we used to tell our friends how good it was, but know we dont rate it highly at all which is a real shame. Its as though a new set of owners have taken over and are cutting costs and increasing prices at same time to fund the so called imrpovements elsewhere which of course they are, but at the expense of its loyal customers.
August 2023 by Bill B
This is a lovely garden centre. We had brunch in the restaurant but won't again. There were several large dogs in the restaurant and I don't like dogs. I was attacked by a dog when I was three and the memory is still with me and I am 76.
August 2023 by Yvonne A
2 Sausage chips for the kids, 1 pie mash and a jacket potato 2cups tea £72! Outrageously expensive for very bland food. Restaurant dated and uncomfortable no atmosphere More like a school canteen! A few REAL plants might be nice!!! It is a garden centre after all!
August 2023 by EKATIE22
I have been here a few times with family as the location is convenient for us to get to but it just does not get better each time. The staff in the shop are lovely but the restaurant is an entirely different story: the staff were rude and blunt, the food undercooked and cold, the bacon purely fat with no meat (also very much undercooked and inedible), the cutlery and crockery not cleaned properly. We were in just after opening so we expected all to be properly prepped and cleaned for the day. I had a sausage sandwich which I must say was very tasty and filling, having had the full English before I knew that the sausages were the only edible item, but all other food in our order was disappointing.
August 2023 by Trail03186999082
Unfortunately the garden centre is very dated, reminds me of a retirement home, old fashioned clothes along with very dated items for sale. The restaurants menu is again very bland also very expensive along with hygiene issues. It?s seems who ever is the buyer is must be of a senior age.
August 2023 by Scenic14891703527
Used to come here often cos we loved it here? the former staff know us and was actually very lovely? haven?t seen them in a while tho. And to be honest, we?ve notice a slow decline of quality but we still give it the benefit of the doubt. But this time it?s inexcusable. Ordered sweet and sour pork but serving was pathetic? 4 very little pieces of pork? c?mon now, you?d like value for money? my uncle on my behalf asked the server if she could do something about it (no harm in asking he says) but the server said that?s 2 scoops already, and we can take it up to the manager if we?re not happy! And the woman at the till, said we shouldn?t be rude to them! I mean who?s being rude to who? We?re not even talking to her lol. You can tell right away that they are defensive and irate. I didn?t even say anything cos it?s embarrassing to make a scene just because bad food portion ? It?s just sad that we might not come back to this place because of this experience with the staff at the till. Being nice and friendly goes a long way I think. Shout out to the nice staff that chatted to us at the table. She?s nice and friendly.
July 2023 by Gary B
I live in Lincoln and my cousin near Nailsworth so she suggested we met here on my return from Wales. I read the latest reviews and was wondering why she had picked it, however having spent 3 hours in the restaurant the reviews were hopelessly wrong,we had excellent food and plenty of coffee served by polite staff,tables were kept clean throughout our stay, it proved a good choice by my cousin and would certainly call again if in the area
July 2023 by chrisbetteridge
Shame the restaurant has deteriorated so much. When we first went here the home cooked food was very good and the service from the staff was excellent. Rather different now I?m afraid. You could tell that the vegetables & much of the food is not produced fresh now in their kitchens and they have got a bit penny pinching with their portions. The lady on the till also needs training on customer service skills! Having visited for lunch today and as a result of my/our experience, we will not be returning again!
