October 2023 by Jessica Long
Claire helped me and my fiance book our dream honeymoon. She made the process so easy and helped us choose the right place for the both us. Highly recommended Thornbury Tui store!
October 2023 by Paul Fitzgibbon
Jo was great , she helped us book.our cruise and co-ordinated it with our friends , she was really friendly and had been on loads of cruises herself ,thanks Jo
June 2023 by Ella Bilbe
I called in with my boyfriend as we were off to Paris later that day. Julie was so helpful and efficient . She explained about the Tui money card so we took one out, there & then and she also kindly set it up for us so it was all ready to use for our trip.We hadn?t even thought about insurance so she gave us a quick quote! So easy and instant!Would highly recommend Julie and will definitely be back soon!
June 2023 by Elliot Gardner
I am incredibly grateful to the staff at TUI, Thornbury for their invaluable help in amending our holiday plans. Their super-friendly and helpful nature, coupled with their prompt responsiveness, made our experience truly exceptional.Right from the start, the staff at TUI, Thornbury greeted us with genuine care. They attentively listened to our needs and worked to accommodate our requests. Their commitment to ensuring our holiday met our expectations was truly commendable.Thank you Alvita, Kira and Becky for this.
June 2023 by David Welburn
We had been having great difficulty booking on-line (error every time when accepting the booking) and telephoned for advice. I got through to Jake at the Bristol Store. He couldn't have been more helpful. He managed to book for us and also managed to match the on-line price. He was careful to check all of the details before proceeding, was friendly and very professional. He managed to turn around what was a very poor customer experience into a positive one. Well done Jake!
May 2023 by Tom Phelps
We were looking at booking a holiday away as a family for my girlfriends 21st Birthday and Becky was brilliant in helping us do just that! Thank you for getting everything booked for us including car parking and insurance.
May 2023 by Sarah
A big thank you to Becky who I have booked a few holidays with.Becky is an absolute pleasure to deal with. Really helpful, friendly and efficient and quick to respond. Would highly recommend the branch and Becky.
May 2023 by Nigel Glasgow
Thoroughly recommend TUI Thornbury, quieter than the Mall and the staff are so helpful and empathetic.Visited TUI Thornbury today because our holiday was cancelled at short notice. Jake was really helpful and went the extra mile in booking a new holiday for this year and also next years holiday. All in all it took a couple of hours but we never felt rushed.
April 2023 by Olivia Wellings
My boyfriend and I were struggling to find a holiday for later this year until we walked into Tui. Becky was so helpful and really listened to what we were after. Although it was late in the day she really took the time to search for exactly what we wanted and gave us great recommendations. She took away the stress of booking a holiday for us! Will definitely come in again. Thanks Becky!
April 2023 by Alan rae
I recently had the pleasure of Jo assisting me with a holiday booking. I am disabled and Jo was most helpful with information and in sorting out arrangements regarding my electric wheelchair, nothing was too much for her during our many conversations. Further, Jo has told me to contact her in future should I require any help with any bookings I may make. I can?t thank her enough??
April 2023 by lisa thornhill
My parents were looking to book a holiday to benidorm. This was their first trip abroad post pandemic .Julie helped arrange the booking and ordering their currency so they had it in plenty of time before their departureShe ensured their paperwork was posted to them as my parents aren't very computer savvy!Thank you Julie for being so helpful . My parents had a wonderful time in Spain. They wanted to personally thank you for going that extra mile .
April 2023 by Stuart Mortimer
I visited your shop in Thornbury last Saturday with my mother , quite by chance . I must admit I was only going to pick up a brochure but as there were none on display I had to ask for assistance , a lovely young man Jake immediately attended to us . I asked for a brochure and expected to just depart but Jake asked if we d like to take a seat and he would help understand my query ( a first time customer possible cruiser ) what an absolute credit to see a young man deliver such a warm , friendly approach without being overpowering and pushy ? I feel so much more confident in my understanding ? please give Jake a pat on the back and good luck in his future
March 2023 by Steve Pearce
Just would like to take the opportunity to thank Jake for all his help over the past couple of months.Jake comes across very professional, understands your requirements straight away and gets on with the task to provide a great customer experience. 2 room upgrades later, an extra person added and one person moved from one room to another Jake got it all sortedNow let's just hope there is some sun when we are there!Thank you Jake
March 2023 by Connie Player
I visited Tui Thornbury to book our holiday. Becky helped me with my holiday booking and was very patient and clear with the whole booking process. Everyone was very friendly and chatting which created a great atmosphere in the shop. I will definitely be visiting Becky and the team for our next holiday.Thank you team
March 2023 by David Veal
We attended the TUI Holiday Store in Thornbury and Alvita was excellent. She and the TUI team took the time to go through the booking to ensure everything was as we expected. This is good old fashioned customer service, which gives piece of mind. We have used this Branch on numerous occasions and have always been impressed by all the staff professionalism. Well Done Yet Again
