September 2021 by Kim Glass
I had an eye test there friendly staff, i went back week later for advice and to choose my glasses i was greeted by a young man called Ed he was very helpful answering my queries and helping me select my glasses, a credit to your store
August 2021 by Deborah Rubas
Helpful, professional, covid safe.
July 2021 by Martin Bingle
Optician and staff were very helpful. Unfortunately it was not possible to find the correct prescription lens because I have WMD and unexpectedly the hospital consultant decided I needed cataract surgery. This meant that the glasses would be unsuitable. Specsavers refunded all the money I had paid which was very kind of them.
May 2021 by Alan Jones
The eye test was good and comprehensive. But I was kept waiting outside at the doorway for ages and ignored.\\nStaff not as helpful or as friendly as they are in Bradley Stoke and The Mall.\\nI had hearing tests as these other branches and was impressed, and was the reason for changing to Specsavers for eye test.\\nI was not impressed by Thornbury. Trying to contact them to change an appointment is impossible.
May 2021 by Heidi Kirley
Excellent covid precautions. Met at the door by a member of staff, shown to a seat then through to first part of eye test. Everything looked very clean and was wiped down after I'd used it. Optician herself was very pleasant. She took her time, going through medical history and lifestyle. Eye test experience was much better than I'd experience in other Specsavers. I wouldn't hesitate to recommend specsavers Thornbury.
May 2021 by Linda Barlow
Been using Specsavers Thornbury since they opened. Transferred from Yate branch as more convenient. Staff always cheery and accommodating, even during these difficult times of Coronavirus. This visit no exception.
May 2021 by Ronald Bishop
Very friendly and helpful can't fault them
April 2021 by s c
Friendly and willing to explain what is Found very, Very pleased with what I was told by the optician Lady , Will be happy to Go there again.
April 2018 by Debbie jenner
Long wait for glasses and then sent wrong ones. Received what I ordered after 3rd attempt.
November 2017 by Simon Harding
Very helpful staff. Helped to sort out a number of problems caused by the Broadmead branch.
June 2017 by Judi Covell
Booked a contact lens check for the beginning of April. Went in and had an eye test!!! Told that I had to come back for a contact lens check. Returned a second time and had a consultation with Optician Number 2 - locum. Told they would order in a set of contact lenses. Told me they would ring me but e mailed e a week later. Told I had to book another appointment before I could collect them. Told to put them in half an hour before the appointment Arrived for my third appointment - Optician number 3 - again a locum and told they could not test them as I had only put them in half an hour before (which is what I had been told to do) and should have been wearing them since I collected them a week before. Told me they would order me another set and would ring me. No call after two weeks so rang again explaining I was going on holiday and was told by Connor that the contact lenses had arrived but he could not find them. Told him I was not at all happy with the service I had received so far and as I was going on holiday would need them urgently. He said he would explain to the 4th optician (who did actually work at Specsavers Thornbury) and ring me back a week ago.. 9 weeks later ...Still no call....no contact lenses and now going on holiday Not a happy customer
March 2017 by Ian Jenkins
I was quite taken by the deals available on a range of frames and the two for one scheme. I was particularly impressed by the Shop Manager Agi Dalach who was very helpful, informative and efficient.
January 2017 by scott collingwood
Terrible Customer Service, was 6 minutes late, nobody at the desk for 2 minutes then told me I was 10 minutes late and would have to rebook appointment due to 10 minute late policy. Luckily every other shop in Thornbury is an optician so business taken elsewhere
