September 2025 by Dave Brankin
I worked on the purchase of two different homes with Sophie from the Thornbury branch of Milburys. Once in 2022 and once in 2025. The first was successful and the second fell through at the survey stage. In both cases Sophie was an exemplar for communications, time management, and for getting-things-done-in-general. While I have zero choice about estate agent when buying, they remain my first choice for selling.
September 2025 by E M
Gemma was handling all of our tenancy stuff and she was absolutely brilliant, very clear and helpful throughout the whole process. The move couldn?t have been simpler, very grateful to them for making everything so smooth as first-time renters.
September 2025 by Ashken Siu
When you are looking for rental property, Kaela has been reacting quickly, a rental property in Thornbury was secured in 3 weeks time.
Unfortunately, When you move out at end of contract, Milburys turn into ?Landloard protection? mode, they basically say on to everything to you suggest. totally not helpful at all. Moving out with Milburys is horrible
September 2025 by Esther Pullen
Really pleased with the service from the team - Kaela and Melanie were both really on the ball with communications. Really friendly and professional :) Would definitely go with them again and recommend to others!
September 2025 by Lewis Pope
Had a wonderful experience with Milbury's that made the entire process so quick and easy. I spoke with Melanie through email who always gave really quick responses and was incredibly helpful, especially when offering advice or ideal solutions when I had an issue or questions to ask, she made the entire process effortless, exactly what's needed with a potentially stressful move! Perfect experience and really appreciate all the help. Thank you!
September 2025 by Tolga Özmil
Dear Kaela, Melanie, Gemma and the Milburys team,
I just wanted to say a heartfelt thank you for all your support during my property search. Kaela, you have been incredibly helpful, patient, and kind throughout the process. Your professionalism and quick communication made everything so much easier and stress-free for me and my family.
Finding a home in Thornbury was very important to us, and with your guidance, we were able to secure the perfect place to raise our little boy. We are truly grateful for your efforts and the genuine care you showed us.
Thank you once again ? I would not hesitate to recommend Milburys to anyone looking for their next home.
Warm regards,
Tolga
August 2025 by Peter Denning
Positive experience from start to finish selling our house through Milburys. From initial contact with Zoe through to relentlessly pursuing disinterested solicitors by Katie seeing the sale through, I was really impressed, thank you!
August 2025 by Oliver Davies
Fantastic service, very friendly, informative and always happy to help!
July 2025 by A
I've been renting through Milburys for just under 5 years, and I highly recommend their services. The whole process from viewing right through to check out has been seamless due to the level of organisation, attention to detail, and communication. All maintenance was dealt with in a fair and timely manner.
Simon was my contact/letting agent and he consistently went over and above for me. This was especially appreciated as a single woman renting alone because anytime I was unsure or needed help, Simon was only a message away and always happy to help. Easily the most personable, trustworthy, and fair agent I've worked with which goes a long way! And there were no unfair bills or surprises after check out which ended the perfect tenancy.
July 2025 by Ross
We've just confirmed a new house rental with Milburys Estate Agents and the process couldn't have been simpler thanks to Gemma. We were kept updated throughout and any questions were always answered really quickly. Would highly recommend.
June 2025 by James Burke
Do not rent with this agent, they come across as a quaint little town agent but are vicious and vindictive.
They perform revenge section 21 evictions for reporting maintenance issues during rent rise negotiations
They provide false and misleading information to the DPS causing tenants to lose substantial amounts of deposit
They provide false data to South Glos council for tenancy end dates to cause council tax overpayment.
They fail to respond to complaints in a timely manner, fail to provide details of their ombudsman service
They behave in an absolutely outrageous way when things don?t go their way and their tenants push back %15 rent rises.
June 2025 by Emma Mcgee
We?ve just finished our tenancy with Milburys and I would highly recommend them to anyone looking to rent. Great service, trustworthy team, and an overall positive experience! Our property manager was Kaela who was always really friendly and helpful ?
June 2025 by Claire B
Milburys have been excellent at helping me navigate the rental process on behalf of my elderly parents
From the first time I contacted Kaela through to signing the tenancy agreement communication has always been prompt and helpful
This was far from straightforward for me or Milburys but they were always happy to help and guide
I would thoroughly recommend Milburys, they have been super
June 2025 by michael polillo
I?m very pleased with the recent update and level of service I received. Gemma, in particular, was outstanding?her communication was clear, prompt, and professional throughout. She made the entire process smooth and stress-free. A big thank you for the excellent support!
May 2025 by Emma Fentiman
We had a great experience renting our new home with Milburys. Kaela was professional, helpful, and made the whole process smooth and stress-free. Communication was clear and quick, and she went above and beyond to help us settle in. We?re very grateful!
