November 2023 by T B
Plastic trim underneath our front bumper had come loose after hitting a pothole and we desperately needed it sorted before driving back to London. The guys here were great and screwed it back in within 10 mins.
November 2023 by Wayne Pearce
My booking was at 16:30hrs, the tyres had just been delivered, there was an older experienced member of staff that took stock and looked after the fitting of tyres from start to finish as the depot appeared to be extremely busy ,
November 2023 by Shane Watson
My car failed the MOT as I anticipated. I had actually told them it would and that they could do the work before the MOT so it wouldn't fail. This was brushed aside by the MOT tester who said we'll do the MOT first and see whats needed.When the car was ready the grumpy bloke at the desk (depot manager I think) looked at me as if I was some sort of specimen the cat had brought in and muttered something as he passed me the bill about "its failed and we can't do the work because we're not hybrid certified".What on earth is 'hybrid certified'? We don't all live in the world of motor mechanics.He seemed incapable of communicating coherently but after some quizzing I managed to extract from him that what I think he he meant was that to work on the car the engineer that does the work has to have some sort of 'hybrid' qualification.Why didn't he warn me before doing the MOT? He knew full well the car was hybrid and I'd specifically pointed out it needed work doing to it to pass the MOT.I asked if he could suggest a Kwik Fit centre wherein dwelt engineers with the necessary qualifications (are tyres and shock absorbers really different on a hybrid car??) that could do the work. Again he was incredibly unhelpful - "No I can't mate - you'll have to ring around". Helpful! And I am not his mate either.I now have to find somewhere in an inconvenient location that can do the work and it certainly will not be a Kwik Fit.Shocking experience.
November 2023 by Richard Moulds
Josh at Kwik Fit did a great job despite being delivered the wrong parts initially from the supplier, managed to get all my brake discs and pads done, kept me informed of the progress along the way, and got it done in one day. Great job
October 2023 by Bruce Glos Bulldog
After being turned away from Cam Kwikfit. headed to Thornbury kwikfit with a flat tyre the team and especially the manager at Thornbury pulled out all the stops although being clearly stacked out with work they repaired my puncture and had me back on the road in less than an hour much to the delight of my 9 year old son. Thank you amazing service credit to your company.
October 2023 by Sarah Parker
They fitted two tires for us, after which the car pulled over to the right quite harshly, so I took the car back and asked them to do the tracking. They admitted that the tracking machine was not working when we had the tyres fitted, and to bring the car back the next week when they had it working, so I did at the pre arranged appointment, only to find they charged extra to do the tracking an extra £65 - this was a surprise as I had never paid extra for tracking, you kind of presume that is part of having tires fitted, but no. This was not the worst part, the worst thing is that after tracking the car still drifts badly to the right, think I will take my car to a proper garage to get this done, then it might be done properly!!
October 2023 by Harry
Swift and professional service.The manager, Josh, seems very knowledgeable and kept me informed at all stages of my MOT, no hassles at all.Overall very happy.
October 2023 by Jillian Davis
The team, but particularly Josh are very kind, knowledgeable and helpful. I was running badly late due to public transport and Josh waited right down to the wire for me to arrive, reassuring me.
September 2023 by paul holmes
Mot pass 1st time pass is always welcome. Kwik Fit rang once the work was completed and car ready to collect. Prompt, efficient and professional service ?
September 2023 by Pauline Rawlings
Not pressured into buying most expensive tyres as gentleman checked what sort of driving I undertake and recommended a cheaper but good tyre
September 2023 by Maria van Beek
Josh was very helpful and dealt with my service in a clear and professional manner
August 2023 by Dan Stretch
I booked in a last minute air con check, I didn't even know they were a thing, but found it after googling aircon stuff. So booked it in, with an hours notice as there was a slot free.We drove over with the kids, who fell asleep in the car and the staff there when we arrived were extremely friendly and welcoming, and let us keep the sleeping child in the car and one of use stayed with them. They had a great demeanor with us and the other customers who came and went whilst we were there. They were a credit to you
August 2023 by Victoria Cridland
Finally got around to getting my car serviced today (my car thanks you!). Danny was so cheerful and chatty. Nothing was too much trouble and he genuinely cared. Be back again next week for tyres!!!
August 2023 by anna dickinson
Nothing to do with the service from Kwikfit just hadn?t expected to pay over £100 to replace a bulb for the rear number plate. Fords fault not yours.
June 2023 by Brian Johnstone
To be honest I wasn't expecting to pay nearly £40.00 for 3bulbs. Apart from that very impressed with the service provided. Will definitely be taking my car there again.
