November 2023 by John Nelson
Location, just off the M5 and within reach of many of the towns and attractions nearby. The hotel runs with a limited number of staff, which meant we had to wait a little longer for service.The restaurant food was excellent and the breakfast was also very good.The room was comfortable, although the floors creaked like they were 200 years old, even though we were in the mid-70's built annexe. Sadly, as with a few other rooms, the showers ran cold to tepid. Even after several requests to resolve, this wasn't done. We had originally booked in for three nights but decided to return home after just two because of this.I would certainly use this hotel again, but insist that we had full "working" shower facilities;the staff were very obliging, albeit rushed off their feet.
November 2023 by Michael
Unfortunately dissapointing stay, tired rooms with dangerous broken light fittings, mould on grout and filthy windows. Bed was very old and uncomfortable.This was a little annoying but the real problem was how incredibly noisy it was so we got no sleep at all. You can hear everything and everyone in all their rooms and corridors. Sad because this could be a real gem with investment, sound proofing and proper management with its lovely surroundings.Rooms: Noisy, dirty and very tired furniture.
October 2023 by Shanice Thomas
We had our wedding at the Stonehouse Court Hotel and they went above and beyond!! All the guests said how amazing all the staff, food and rooms were when they stayed! As the bride and groom all the staff were so accommodating from the plans and preparations to the day and weekend of the wedding! It?s the most beautiful venue which I can?t recommend enough.Rooms: The rooms were so spacious and has everything you needed in them. We stayed in the honeymoon suit which was incredible with a bath tub in the room. It was quiet with an incredibly comfy bed.Food & drinks: The breakfast buffet was fresh with a large selection and eggs cooked to order with coffees and teas served on arrival to the breakfast room. The staff were so friendly and accommodating.
October 2023 by Jordan White
The accommodation is on beautiful grounds next to the local church and right by the canal (defo would recommend the boat trip with the canal trust was very good). It?s in a great location just 10 minutes from the motorway. The staff are so friendly and can?t do enough for you.Rooms: The rooms are very spacious and clean with all the amenities you need. Very quiet and a great sleep.Food & drinks: The dinner was really good and tasty and the staff were so accommodating. Breakfast was a brilliant buffet selection with cooked and continental.
October 2023 by James Pate
Good:Location, bar service, restaurant, outside space, comfortable beds.Bad:Terrible breakfast (missing items, those which were available were over-cooked), bulbs missing from lights in room, shower was either freezing cold or scalding hot, plumbing very loud.Front of house staff very polite and apologetic. Managerial staff were not interested in making things right, even implying we had stolen the light bulbs.
September 2023 by Adam
Went for a lovely meal for my sisters 30th birthday and was blown away with the food and service. I wanted gluten free options and one member of staff pointed out which meals didn't include gluten which I appreciated. The food was lovely and I understand that the staff were very busy, but I appreciated their polite manner and friendliness even under pressure. Thank youFood & drinks: The Aubergine Katsu Curry was banging!
September 2023 by Lee Moores
July 2023 , 2.5 Star out of 5.A nice welcome to the hotel , but there was a number of issues that could have made our stay more pleasant & memorable. The room was reasonably clean , however we did experience the following issues:- Power problems , the electrics not working upon arrival- Constant alarm outside of room , extremely noisy & annoying- Shower , very slow to warm up & weak pressure- All doors were bit scratched & worn out- Only 1 toilet roll was provided- Waiting a long time for someone @ the barEven as it was my birthday week , I would have thought they might have provided us with a complimentary drink , but unfortunately didn't.
September 2023 by Natasha Sampson
The perfect location for our beautiful wedding. We thank the amazing staff at Stonehouse Court Hotel for making our big day so special. A special mention to Gemma, Dominic and Tay for being our go to staff and everyone complimented how professional and efficient you were, regardless of the boiling heat! Everything was so seamless, we cannot thank you enough. In the most perfect setting we celebrated our big day, the grounds are beautiful and so well maintained and the food was incredible - we couldn't have asked for any more. Thank you so so much. From Mr and Mrs Plummer ??
September 2023 by Lesley Martin
Reception area is alittle strangely placed, but was a friendly welcome, room was basic but cosy and comfortable with a lovely view of the garden, the garden seating area was lovely although we ended up in the bar due to the weather, the bar was so cold we ended up drinking coffee. We went for breakfast a hour before it finished it was a help yourself but half the dishes were empty and took a while to refill, there were no plates once they were replaced it was with side dishes. I'm glad the stay was to use a virgin voucher as I would of been disappointed if I had to pay.Rooms: Basic but clean and comfyFood & drinks: Breakfast was alittle disappointing, and as standard with buffet style it was only just warm
August 2023 by davide522
My Son booked us a Virgin Experience one night stay and first impressions were amazing. The hotel dated 1601, had all the interior and exterior charm you could hope for with lovely gardens and outdoor seating area. The room was also better than expected with period windows and a Victorian bath. So with all this to enjoy we ventured downstairs for a drink in the bar, prior to our evening meal booked for 7:30pm. Expectations were high especially since checking in and seeing the hotel and grounds. We were then told by the receptionist that the hotel was having gas supply issues, so our only option for our evening meal was to eat locally in one of the pubs or restaurants, keep the receipt and claim the money back. No taxis were available, so one of the managers took us into Stonehouse in their own car instead. The Italian restaurant we chose was like a transport cafe, so we walked 200 yards further down and ended up eating in an Indian Restaurant. They didn?t have an alcohol license, so I went to the local Premier shop to get wine. All of this happened with both of us dressed for a gorgeous hotel dining experience, not an underwhelming local Gloucestershire town. This totally ruined what had started so promisingly. The next morning we had a dreadful help yourself cooked breakfast with only tea plates available. I did get my receipts paid back as cash only because of my complaints, but my questions to the hotel are as follows: Why was no thought given to the worst case scenario of this happening and alternative arrangements? The hotel also had electric ovens, so why couldn?t a reduced menu be provided instead of the ridiculous farce of having to go into Stonehouse? We paid for the complete hotel experience including fine dining in the beautiful wood panelled dining room, not an Indian meal we could have had at home!! I wouldn?t be surprised if this is a regular occurrence and we were palmed off with a pathetic excuse. Sad because the hotel is beautiful, but we will never come back. I never do reviews, but people need to be aware, DON?T GO!!!!
August 2023 by Louise Wakefield
All staff were always helpful, chatty and welcoming.Our upgrade on the room was definitely worth it, it was stunning with amazing views.Food was 5* the only small,small issue was the food options at breakfast but would still rate this place 5* Thank you for the amazing service.
August 2023 by vipw27
Beautiful building and gardens and location, inside not so much. Everything poor, we?d upgraded our room to a garden view room, it was really small and basic , internet didn?t work, hot water was tepid when it finally arrived. The bar, no one could make cocktails and no price info, restaurant very poor, the ?overflow restaurant was characterless and was separated by tatty screens from the breakfast Bar, the menu was like a Beefeater one, of 7 main dishes, 2 were finished before we ate?.and nothing interesting at all, .so disappointing and out of step with the appearance of the hotel
August 2023 by RoamerK82
Visited as part of an experience gift. Was impressed on arrival as main house beautiful and full of history? unfortunately all down hill after check in! Big 1970?s extension to main building (not seen on pictures)- horrid, run-down and unkept. Worse than a hostel! Bed small double and broken in the middle, doors all poorly fitting so every time using them we needed to slam shut (as did all guests in block by the sounds of it). Shower had no pressure so couldn?t wash hair, and t.v not working. Double glazing failed so all windows steamed up- so unable to look at partial view or gardens when looking beyond ugly brick wall! Breakfast poor, cold and low staff. Staff all very friendly. Location not great, a good 45 minutes from the classic ?Cotswolds? and local area a little run down. Canal walks unkept and overgrown. We decided not to stay 2nd night. Was expecting a call back from hotel following our experience but never materialised!
July 2023 by Valerie Tolputt
Attended a wedding, Mr and Mrs Preston. Fab day from start to finish. Staff, food, location, running all seemed flawless. Stayed overnight, again lovely food for breakfastRooms: Nicely decorated, good shower clean, there was iron and board in room but no hairdryer, we didn't ask if there was one.. would definitely stay again
July 2023 by Dominic Clayton-Gale
We had the best time revisiting Stonehouse court for our one year wedding anniversary. The whole team are absolutely fantastic, in particular Gemma and Dominic. The food is to a very high standard and the rooms are great! We look forward to seeing the team and staying again for further occasions....next time there will be three of us :-)! I can confidently recommend this hotel to anyone.Best regardsDominic, Aaliyah & bump.
