January 2024 by Astro HeartUK
Excellent service from Raz. Very efficient, professional and yet funny. If she ever says she wants to leave, don't let her. Give her a pay rise instead ?
January 2024 by Stuart Kirkup (Querky)
Doesn't take long to be noticed but waiting to be seen for tests takes time even if you have an appointment
December 2023 by Lynn Staines
Fantastic experience, the whole team are a credit to you.
December 2023 by Tracy Lowe
I was very angry and disappointed at the way I was treated by the optician I saw at my recent appointment. The reason for my visit was because I thought my short sight had improved and there may be an increase in floaters affecting my vision , which I was concerned about. I thought I may be able to move from vari focal lenses to more simple lenses just to aid my longer vision. The optician immediately dismissed this saying that it would not make any difference and I will still need vari focals- without doing any test for my change in short sight. Wrt the floaters he also dismissed. He then gave me a very brief test which he added £25 charge for after I had agreed not to go ahead with given that he said that I was within 1year if my previous visit, and that I don't pay for my tests due to family glaucoma. I have not yet collected my new glasses, whifor which the £25 sight test charge was kindly removed by he person on the desk. But I am concerned that they may not be suitable.
December 2023 by Eppie Short
I have had optician care from Specsavers Stroud for 10 years. It is an excellent team. Any problems with my eyes, I have had an excellent service.
November 2023 by Carla Young
Having previously visited another Optician in town, I decided to try Specavers at their new location in the FIVEvalleys shopping centre. I wasimpressed with the store, it was clean and spacious. I was greeted by a friendly member of the team, Riz the optometrist was great and really helped me with my dry eye problem. Everyone I encountered was professional? I would highly recommend. Thank you.
November 2023 by David Sutcliffe
All staff were courteous, smart and friendly, and my visit was great from start to finish. By coincidence, I arrived for my eye test (and to order new specs) the day after a dramatic bleed appeared in my eye. This followed a corneal graft earlier in the year. The opthalmic director Riz Choonara was professional in his manner and friendly in his tone. He quickly put me at my ease and examined my eye after the bleed with great care. He explained the probable cause, offering reassurance, and, there and then, phoned the eye department at Gloucester hospital, using his contacts to fix up an appointment for me the next day. He explained to me how to access the department there. He then gave me very helpful advice on eye care after my graft. And then he went the extra mile by phoning a few days later to check how my hospital appointment had gone. I was particularly impressed that he knew what treatment was likely to be needed, but also knew it was better to ask the hospital to do this, rather than doing it himself there and then. He was skilful, but also knew the limits of his expertise. Riz was fantastic, but also the whole team worked very well together to give me a seamless and positive experience.
November 2023 by Andy Willey
Very bad,I am a full time carer for my mother with Alzhimers so had to organise someone to sit with her while I had my eyes tested,booked two weeks in advanced got to my appointment and no record of my appointment so in discussed went elsewhere very bad said I could wait a couple of hours with the chance someone would cancel,in my opinion avoid.
November 2023 by John Bonner
I had an emergency appointment with Dr Riz Choonara and had the best care and treatment for the condition. I would highly recommend Dr Choonara.This review is for Judi Bonner
November 2023 by Greg Terence Cook
Great staff, extremely professional and helpful. Great value range of products.5??
October 2023 by Frank Scriven
I was very impressed with the knowledge and the service I received from Bryce the optician who tested on the day
October 2023 by Jan Vonberg
Friendly and efficient staff. There is no pressure to buy products you don?t need.
October 2023 by Jane Bermingham
Having visited the Stroud store with an acute eye problem they were absolutely amazing. They reorganised the diary so the optician had the time she needed for me and they arranged for an emergency eye hospital visit for the very next day. The level of care and service was outstanding. They did not even charge me for the visit saying it was covered by the NHS.I am telling everyone how fantastic they were.
October 2023 by Wayne Halford
Great service, felt much more confident with my prescription compared to my previous experience with a different opticians. Well priced glasses and extras
September 2023 by Rachel Hardy
Great staff and great service. Special thanks to Gareth, Bryce and Casey
