September 2025 by Shelley Godwin
Very helpful advice given during the choosing of my glasses and also whilst being fitted. I felt very looked after and fully informed when deciding at each stage. The exemplary care began from the greeting to the scan right through the test and on to fitting. Really good service thank you!
August 2025 by Grace F-W
Hi Stroud store manager, as you were too busy to call me back to solve this issue, I?ll just pop it here:
I ordered two boxes of contacts for home delivery on 20th August. The next day I got an email saying my order was cancelled and that I?d need to call the store. I phoned the Stroud branch (where I?ve ordered before with no issue) and placed the order. I didn?t get a confirmation email, but that?s happened before, so I thought nothing of it. I was told they?d arrive Tuesday or Wednesday the following week.
By Thursday 28th, I?d had no confirmation or delivery. I called the store and was told my lenses were sitting there on the desk, but they?d ship them that day and add a note so no signature would be needed. That evening I got courier texts confirming delivery for the 29th.
On the 29th, I received a text with a delivery window?then another saying delivery had failed. My boyfriend was home all day and the doorbell never rang. The earliest redelivery slot was Monday, by which point I?d already be away. I bought these lenses specifically for my holiday and gave plenty of time, so this should not have been an issue.
I called to ask if they could contact the courier to deliver again while I was home, but was told they couldn?t and advised to try local stores?none had my prescription. I called back requesting a refund since I wouldn?t receive the lenses in time and that I won?t be available for any delivery the courier offered. The assistant said only the manager could approve it, but came back to say the manager refused, without even speaking to me directly. I asked to speak with the manager myself, but was told they were ?busy? and would call me later. No one ever called back.
I am very disappointed with this service. I paid for items I will not receive, and I expect a refund.
August 2025 by Rebecca Benneyworth
Excellent efficient service. Thank you.
August 2025 by Nikki Coates
Professional, knowledgeable and efficient
August 2025 by Tom Carnell
Awful, not even worth the one star.
Equipment that wouldn?t stay still on the desk - which then affected my vision every time it moved.
Incomplete lense sets so that a manual method couldn?t be used effectively.
Computers that wouldn?t connect to show the OCR scan.
Colleagues who were un-interested in providing me a monthly prescription -and were more interested in booking me multiple more ?contact lense? eye tests at more money.
Misleading website instructed me to wear my contacts and the first thing I was asked to do was remove them.
Noisy reception area with a TV blaring so that you couldn?t hear your name being called.
Completely unprofessional, uninterested, uninspiring.
I stopped going to specsavers 20 years ago due to poor service (the optician that did my eye test couldn?t even pick up a squint), I should never have gone back as it?s gotten worse!
Had a call back from Specsavers and to say they were un-interested was an understatement. It?s very rare to experience such apathy, but there it was again.
August 2025 by Matthew Barnett
Very friendly staff, great service
February 2025 by Chloe Wil
Unprofessional, over booked appointments and they made such a mess of my eye test that they wanted to test my eyes again before re-dispensing the glasses. While I understand mistakes happen, don?t shop at Specsavers unless you?re happy with doing the leg work to right their mistakes with little apology and no reduction in cost. Useless glasses with poor customer service.
February 2025 by Jamie Fotherby-Longland
Unprofessional, over booked appointments and they made such a mess of my eye test that they wanted to test my eyes again before re-dispensing the glasses. While I understand mistakes happen, don?t shop at Specsavers unless you?re happy with doing the leg work to right their mistakes with little apology and no reduction in cost. Useless glasses with poor customer service.
April 2024 by Jessica Reid
They ruined my grans eyesight with a test they did and then sold her incorrect glasses, refused to refund them and sadly she passed away before they could be corrected. After numerous phone calls asking them to stop sending letters saying ?We?d love to see you? as she has passed away, they are still being sent. Disgraceful.
March 2024 by summer cooper terry
Trin was super helpful, friendly and knowledgeable!! x
March 2024 by Ian Holmes
An excellent and extremely thorough measure up appointment with Alex King in January 2024, followed by an equally good fitting session on March 4th. Thank you for a good service!
March 2024 by Ian Blackwell
All very good with the eye test and helpful staff. Very happy with glasses.
March 2024 by Jon Powney
Great service again
March 2024 by Patricia Fear
UpDATE! AFTER PLACING THIS REVIEW THERE WAS A VERY PROMPT RESOLUTION! THANK YOU! There was no info about if you needed ground floor ! I explained I couldn't do stairs but no offer to provide a ground floor room. Promised me a call back later that day re a query about the eye ointment. Exactly one week later no call and repeated attempts to phone them with no succes a message say they will call you back! NOTHING!.
February 2024 by Suzanne Boston
Excellent!!
