March 2024 by playzen8
Used to be a great pharmacy but as of late they deliver my medications late almost everytime i order meds to be delivered. I run out of certain meds some very important now on a regular basis before the pharmacy delivers more. I have started ordering the important meds I need early hoping it will help them arrive in time and it sometimes helps sometimes doesn't.Worse case was jan 2024 where i ran out of Salamol inhaler (the blue one) i had a mild asthma attack and phoned my GP who just told me to hang up and dial 999 so due to the fact the pharmacy had failed to deliver my inhaler in time I had to waste NHS time and £500 money for a ambulance not counting the treatment they gave me at the hospital.
March 2024 by Suzie Ford
Staff are very rude especially one older woman. Asked once if I had to keep new inhaler in the fridge as she was getting out a fridge and was spoken down to like I was an idiot and told I should always read the instructing label, bearing in mind this was the first time I had ever had it so hadn't even had a chance to read it yet!Prescriptions take over 3 weeks to fill then you are made to feel like it is your fault that they haven't done their job. They then cancel your prescription when you call them to chase up so you are put to the back of the queue again!Ask for a word with the pharmacist and you have to explain your issue in the middle of the shop in front of all the customers. They won't take you into the room off to the side for privacy. They expect you to describe it and refuse to look at the actual problem.
January 2024 by Paul from the sliding door factory.
Very friendly and helpful, not like the folk at Well pharmacy in larkhall, who obviously can't be bothered.
January 2024 by Kylie Pritchard
Friendly staff. Very helpful. Quick service
December 2023 by death13star
Older customer assistant incredibly rude and impatient. Baring in mind customers are often ill and elderly they could all be kinder.
October 2023 by Simon Jones
I have used this pharmacy ever since moving to the area over 11 years ago, and the service has always been great with friendly staff.That was until just recently when I was told to come back on a certain day to collect an item that is of high important to my health and how I empty my bladder with catheters.My prescription was put it last Monday, I waited until Saturday to allow the pharmacy to order my items as they are not kept as stock.This is an item I have ordered every month for the past 6 years, so as you know this, then these items should be kept in stock. I am now left with 3 catheters and was told to come back tomorrow afternoon. The response from the staff member when I said ?We have an issue as I only have 3 catheters to empty my bladder every 3-4 hours? was just ?I don?t know what to say? staring blankly to the back room.I really don?t know what has happened lately, because service has always been great. The only thing I have noticed is a lot of new staff that don?t seem to know what they are doing, the 2 staff that have been there since I moved to the area seem to be over worked and at times rather flustered.
September 2023 by wayne hill
Friendly and excellent service
September 2023 by Becky Coombs
Very busy with lengthy waits for prescriptions. I'd advise avoiding it on your lunch break.Leave longer than advised for prescription collection. Now that the pharmacy in Sainsbury's has closed they are overwhelmed.
April 2023 by Kristian C
The staff are friendly and polite. Prescriptions procedure is carried out to the book and the staff do not make any shortcuts. This diligence can lead to higher wait times but it's worth it to follow correct procedure for the safety of the customers.The shop inside is neatly arranged with a cozy atmosphere, products are reasonably priced and staff are knowledgeable and patient.One parking bay available Infront of the shop with further parking available behind shared with the doctors surgery attached to the pharmacy itself.
March 2023 by Chris Piper
Superb service every time
January 2023 by Evgeniya Strange
I was too told by my GP that prescription will be sent to the pharmacy immediately, but that doesn?t happen so it is very misleading from their side and then the expectation is set high! There has always been a wait with prescriptions and yes it?s a busy pharmacy.But with the most helpful staff and also free delivery to you home if required!! 5 stars all the way!
October 2022 by Deja Vu
I know it's a personal opinion but I struggle to see how there are 5 star reviews for this place. Every single time we have had to use it the older lady serving there has been more than rude, in fact obnoxious.Up to date edit. Been to Dr today, extreme back pain. Dr prescribed pain killers urgently, said they'd send it round straight away to the pharmacy, collect it in half an hour. Guess what, not ready. Did I need it today? YES.!! Come back in 3 hours.Worse pharmacy EVER.
October 2022 by James Searle
They will not process online private prescription's, even though all pharmacy's can. So no use to me when I needed them.
October 2022 by Peter Mould
I know it's a personal opinion but I struggle to see how there are 5 star reviews for this place. Every single time we have had to use it the older lady serving there has been more than rude, in fact obnoxious.Up to date edit. Been to Dr today, extreme back pain. Dr prescribed pain killers urgently, said they'd send it round straight away to the pharmacy, collect it in half an hour. Guess what, not ready. Did I need it today? YES.!! Come back in 3 hours.Worse pharmacy EVER.
October 2022 by Caroline Smith
I love this pharmacy its absolutely wonderful & staff are polite lovely helpful & the poducts are affordable & really good! Best pharmacy I've ever had!! Also Dr. E Esmalji is an exellent Dr. Who reallt listens & helps! He is so thouroughly excellent with my treatment so much so that its a breath of fresh air!! Himself paired with Stonehouse Pharmacy makes healthcare in this day & age a rarity!! Ive never been happier with a pharmacy or Dr. Ever!!
