February 2024 by Louise perry
If you see a girl with blonde straight hair and black rimmed glasses on the help desk, Give her a wide swerve! This is why; I visited the store today for advice. We have booked a Tui package holiday in May. We are getting married at the hotel on this holiday. So we popped in to find out how best to transport the wedding dress. If I needed to pay for extra luggage etc. The girl on the help desk told me that we could not book extra luggage and Tui would do nothing to support or arrange the safe transport of my wedding dress, because we did not book the wedding through Tui. I did question this with the girl. before speaking with this girl we had preferred to book our holidays through Tui, as we have always found their holidays to be great quality and the staff helpful. However she was less than helpful in fact she was disinterested, showed no empathy and actively looked bored as she observed the distress in my face at hearing the news. I left the store worried and upset, worried that I would not be able to get my wedding dress to my wedding!!! We decided to cut our shopping short to head home to call Tui?s telephone help line. Thank god they knew what they were talking about and we have been advised how to transport the wedding dress. I have say Im still shocked at how cold and unhelpful this girl was.
February 2024 by charmaine ADAMSON
Very rude staff.
February 2024 by Olivia Gill
Lisa provided such a great service. Usually wouldn?t book with a travel agent store and just do it online however couldn?t recommend doing this more!! Thank you so much Lisa, you were so helpful!
February 2024 by Bethany Rose
Me and my partner were getting very stressed with booking our holiday. We went into tui and had a meeting with lovely Lisa. She was so kind and friendly, and helped us look for our dream holiday which we booked there with her. She was amazing with her knowledge and took the time to help us and we really appreciate this. Was such an easy process with the stress taken out of the booking. Thank you so much Lisa. 10/10
February 2024 by Seb Counsell
Decided to pop in after looking at holidays online, Abi was a pleasure to deal with she was friendly and made us feel at ease and took interest in our requirements for our holiday, even received in store discount which we have now booked with TUI for late october.
February 2024 by Lorraine Gilbey
After visiting Cribbs Causeway Store and speaking with Holly on Saturday regarding booking a holiday for eight of us to Florida in 2025, we returned on Sunday to book it. Holly had worked hard with her manager Jess, to get us a very good deal on the holiday we wanted. Tui was having internet problems and was not playing ball. Both Holly and Jess continued until they got the system to except the booking! Well done girls! Excellent service and 8 very, very happy customers. Thank you both!
January 2024 by Maria Molyneux
Cheryl was particularly helpful with answering all my holiday questions when looking to book a trip away. Great service & positive can-do attitude!
January 2024 by Emma Pickwell
My self and my partner pop in to your shop in the mall Cribbs Bristol. We sat down with the lovely Corinne. After several fact finding question. She found us a lovely family holiday to Corfu thanks again Emma and Viv xx
January 2024 by Linda Keeble
A special thanks to Cheryl Dyke for sorting our holidays, the last cruise was amazing, just what we wanted. Cheryl seems to have the knack of finding exactly what we want. Here?s to the next one!Thanks again Cheryl.
November 2023 by Alison Cleeves
Corrine dealt with our booking efficiently, very professional and a pleasure to deal with. 10/10
November 2023 by john warbutton
Booked a holiday at TUI at The Mall, Cribbs Causeway, Bristol. Chloe was brilliant. She knew everything about the place we wanted to go to, took me through all the options and the prices, and was so quick, friendly and efficient. Would recommend to all my friends. Thank you Chloe.
October 2023 by Tim
We recently booked a last minute holiday with Corinne, she was friendly and nothing was too much trouble. We'd found the hotel we wanted to stay at which was slightly out of our budget, Corinne looked into other hotels for us but with our hearts set on this one hotel Corinne suggested flying from another airport making the holiday affordable. Thank you Corinne, we would definitely recommend TUI to our family and friends :)
October 2023 by Lexi Schueler
Went in last week to look at a week away and couldn?t be more please at the service we received. Holly was on point with her recommendations after we told her what we were looking for. She was very friendly and had a lovely personality. Definitely will be coming back to book the next holiday!
October 2023 by Sharon Wescott
We recently had the pleasure of meeting Poppy from Tui Bristol cribs causeway . A true Gem who went above and beyond to finalise our holiday of a life time. My partner and I was somewhat stressed and anxious about how we would organised our trip especially keeping to a tight budget. Poppy was an absolute star, calm, friendly, kind, chatty and knowledgeable about travel keeping us really at ease. Poppy has an extra special gift of being a good listener and listening to all our likes and dislikes in what we bombarded her with. Poppy?s professionalism and understanding truly choose the most perfect holiday of a life time for us. We cannot thank you enough Poppy and will definitely look forward to booking many more holidays with you. Sharon and Peter ???
September 2023 by Kirsty Clift
A few days ago we finally got round to booking our family holiday for 2024 and we couldn?t have been happier with the service that Corinne provided. She was professional, SO friendly and very thorough when going through all the details of the holiday! It made the whole experience very enjoyable and we are so excited for our holiday! Thanks again Corinne ?
