January 2024 by Rayhana Rahman
The new refit looks good. Very busy and definitely worth a visit. Good selection of food as well as cakes. Didn't have to wait long for a table. As food is cooked fresh, expect a bit of a wait for it to arrive well worth it.
January 2024 by Nicole
They have redone the entire style for the restaurant which is really nice but Staff were particularly rude. I asked for a glass of water and I could see he was huffing and puffing because the restaurant was busy but I wouldn?t mind waiting. He then gave me a soaking glass of water with black bits in it and walked away. I then ran back towards him to let him know, he told me ?ok? but ignored me and continued to do other things. I felt awful having to be treated this way just because of a glass of water. I am definitely not coming here again if he still works there. Awful
January 2024 by michael polillo
Very disappointed we?ve been many times for for a coffee ,lunch and cakes ,but this will be our last time being in this line for business myself I do think it?s down to management. Short staff waiting for someone to show us to a table took ages while the shop was only half full , only half of our order had been brought to the table no apologies staff looked miserable. We regularly travel aboard to different European countries snd we enjoy going into different coffee:cakes shops and what a massive difference in the customer service .
January 2024 by L'Egoiste
Very disappointed. They close 1hr earlier than displayed time! Previously had a lovely afternoon tea experience but this time we (family of 4) arrived after being at the cinema for afternoon tea 1hr before their closing time.Suspected something was up when no one came to show us to a table at the entrance even though we were clearly visible. Only after waiting we sat at a table and were told by a staff member sitting at the next table that they are only accepting takeaway orders! I get this may suit the staff in leaving work on time i.e. at 17.00, but is not clearly ideal towards customers who see the time states they are open for business until 17.00. Just put 16.00, as it is I will just take my custom elsewhere.
December 2023 by T M G
Awful experience from start to finish!You can wait for a good few minutes before they will serve you if you are at the till and if you have a table service ,,, good luck!There is no concept of acknowledge customers are preparing their order in the way day arrived (till service)And it?s nothing, but three star bakeryOn the back of known brand, but of course at extortionate prices!Even McDonald?s food&coffee tastes better
December 2023 by sian darvill
Very nice new cafe just opened this week, I love the new decor! Kirsten who seated us was so friendly and helpful. Can?t wait to come back
December 2023 by emma poole
Visited today and service was awful. We waited almost 20 minutes for 3 teas! How hard is it to make tea? When we asked how long it would be we never got an answer, just a shrug and a hand gesture. We were far from the only people complaining!! There were a lot of waiting staff standing about doing nothing, whilst one person seemed to be making drinks. I ordered a cream tea at £8.95 and received one scone which is ridiculous. We won?t be visiting again.
December 2023 by Martin Smith
Food ok, but have had better at P.V. in the past. Cappuccino was lukewarm at best. Worst of all is the push to make you order on the infernal app which totally dehumanises the experience.
December 2023 by Nicole Randall
If you looking for a comfortable environment in cribbs for brunch, lunch or something naughty, check the new patisserie Valerie out. The team are new and lovely. ???
December 2023 by Evil Tiger
Service was excellent, love the Brie and cranberry baguette. Great value, great to see it back open after the refurbishment.
December 2023 by Tom Farr
It takes ages to get someone to serve you and many people are walking out because they don't get served in a reasonable time. We've been coming here for many years but this service in this new place is putting us off coming
December 2023 by Barbara Lake
Oh dear. Although there seemed to be lots of staff around, service was far from good. Firstly a waitress was going to put down a drink on my table. I explained it couldn't be mine as I hadn't ordered yet. No apology, just shouted across the restaurant 'YOU'VE GOT IT WRONG AGAIN'. BLT arrived but had to wait awhile for my coffee. Sandwich was not enjoyable, the bacon was hardly edible. Best part was the crisps. While I was eating two separate people came to the till. First one said they'd been waiting 20 minutes with no order taken so they were leaving. Second person said their coffee had arrived with no sign of their food. Certainly won't be visiting again.
December 2023 by Daniel Maddock
The food was disappointing. The eggs Royal was obviously sitting on the side for ages before being served - the hollandaise sauce was clotted, and the eggs were rubbery. My wife had the sausage skillet - the sausage was dry, but they didn't even have any ketchup.On a positive note the staff were friendly.
October 2023 by paul watson
A great selection of cakes and drinks for a lunch time catch up.Friendly staff and always a nice experience.
September 2023 by Aref Moqadam Mehr
Definitely not worth it.The cleanness of the shop was awful, the cutleries were obviously dirty and had stains on them. The pastries tasted like they?d been in the store for quite a while. And overall, it was way expensive for what they worth.
