November 2023 by Be Nice
Obviously a great shop however bought a frying paying £100 used 4 times and non stick non work completely failed so took it back and had to deal with 2 members of staff lecturing and having a go at us about not using a frying pan wok properly like we were abusing it as though we were delinquents and setting it on fire? too hot to wok apparently and that it was our fault etc just really not necessary got a refund eventually bought a hairy bikers wok in tk maxx for £25 and works perfectly on induction cooker as responsible cooking adults would use the same?.
October 2023 by John Herbert
Tim & Mark delivered cooker & fridge on 19/10/2023 from John Lewis.The service was top rate, cooker installed including electric connection & wireing.Cooker install is not easy getting levels right & moving heavy appliances which saved me a lot of work & time.Good to deal with nice people who were very efficient, & a credit to John Lewis.Five stars all round.
October 2023 by trevor benham
I purchased a washing machine in store at Cribbs Causeway. Service was good and arrangements were made for delivery. The day before delivery, I was allotted a late delivery time. Not ideal, but happens. Waited and waited, but no delivery during the time given, with no telephone call. Delivery people phoned fifteen minutes after the allotted time to say that they will arrive in 10 to 15. Okay, a courtesy call beforehand would have been decent, saying that they would be late. On arrival, they went into auto mode and started to dismantle the old washing machine. I then noticed on the packaging the words Samsung, I ordered a Bosch. Obviously no Q.A. there then. After being redirected by Customer Services and speaking to various members of John Lewis staff, I eventually managed to order my washing machine. Annoyingly, having to wait another week. I found that all the staff I had spoken to were polite. However, some were unable to understand what was being said, which was frustrating. The fact that you have to repeat yourself on numerous occasions, I felt was unnecessary. On one occasion I spoke to a Customer Service advisor for over 50 minutes without reaching any conclusion. A disappointing experience. Five stars for : Initial service, those people delivering and connecting. Customer Services, I expected better. John Lewis 'management', I hope you read these notes.
October 2023 by Sharon Janes
The shop at Cribbs Causeway were great and very obliging when buying a microwave but unfortunately I need to return as its not working. Rang to ask where abouts do I return it to in store using the Bristol number, turns out I am ringing elsewhere. USELESS. Totally useless person saying you need to have it collected because its heavy! She needed the receipt number. I didn't have it with me at the time so checked on my phone and its NOT on the receipt online. What use is that? I have only had it 3 days. I now have no box to return it by collection so that can't happen. Talked for 20 minutes and the only chance of speaking to someone else was to call back. This is not the "Customer Service" I expect from JL. This is a 60 mile round trip for us.Her name was Leila Lamkhantr and couldn't even spell me her own name using the Phonetic Alphabet. She should not be answering the phone. Why do they need the order number when the question was a simple one.
September 2023 by Jemima Hughes
Just wanted to say that Cerian and his colleges were fantastic on Thursday evening 14/9/22. Came in looking for a photo frame last minute and asked if they had any in the stock room. Really appreciated the staff taking time to find the product I needed, they were apologetic for the wait though they needn?t have been and couldn?t have been more friendly :)
September 2023 by 484andyl
We visited The Place to eat in John Lewis to have coffee and cake during an afternoon of shopping. It was about 3:30pm on a Sunday afternoon and the queue was moderate in length. We briefly looked at the few remaining baguettes but they were a bit past their best so we decided on Fruit Scones with cream and jam. As we were moving along in the queue, behind the counter was shambolic and untidy with empty cake plates, overflowing milk tray and an array of crockery. The staff seemed tired and disillusioned and the service, although polite, was lacklustre. We had to ask for cream and butter, and teaspoons as none were available. I couldn?t eat all of my scone as it was not fully cooked, and had become dry and powdery. My partner ate hers because she was starving! The place to eat has suffered terribly since they stopped making everything in-house. The quality has dropped noticeably and with the obvious staff shortages meaning dirty tables and unhappy faces, this was not a pleasant experience. It used to be so good, but I?m afraid the focus on profit over customer service is apparent here and in the rest of the store which has tired displays and a general feel of lack of care. Sorry John Lewis, you?re losing it.
September 2023 by georgina manley
Used to associate JL with brilliant service but over last couple of years it's been hard work trying to pull back members of staff who start hostile and look for reasons to make a jibe/put down/humiliate. Eye contact zero when in 'you're nothing/in my way/repulsive to me mode' and bores right through when in 'i hate you, personally' mode. I've seen them dumping the same rude, dismissive psychological junk on young employees I think may have been Christmas newbies. Even mouthed a 'sorry' to staff after a colleague has stomped or tutted an invisible missile. Honestly, more than once I've felt it's been my job to discretely remind a really polite person in their 20s not all adults are bullies, so as not to make things worse for them. Twice in 6 months I've left cribbs crying because different women had spoken to me like a dog or naughty child. Then told me I didn't hear what I thought I did, they didn't mean to offend, you've taken it wrong - the classic 'you're too sensitive' tactic. I'm almost 60. Used to go to the old JL several time a week on lunch break from local gov offices years ago, bought all nursery stuff from there and have loved JL all my life. It's a funny attachment people have to JL - maybe other department stores too. Cribbs was also a joy until I started noticing patterns with the staff. Nice ones don't last long, old faces still making everyone feel.... Ashamed. Shame and sense of inferiority seems to be the emotion/state they like the best. On other people. The last woman was so spiteful I couldn't hold back tears until I got to the car park so I've decided that was my last visit. Christmas won't be the same but it's not worth it - magic John Lewis is just a shop. Amazon don't make their customers feel anything
September 2023 by stuartbgibbs
Whether it is a cost saving exercise half of the usual counters are closed during the week. What is left was particularly drab. The Coronation Chicken filling to the baguette was good. The bread was tough to chew - be careful if you have crowns or veneers! We refused the Carrot cake as the interior bore no resemblance. The Red Velvet was dry and sickly with the Passion Fruit cake being acceptable. The large black Americano are supposed to have 3 shots of coffee a particularly tasteless affair. Fir a company that has a name for quality this was a disappointing treat. We should have gone to Marks and Spencer.
August 2023 by Linda K
Queue after Queue. Staff slow and Tables left dirty . Dreadful disabled access around the whole store. Unhelpful Staff. What is happening to John Lewis ? This used to be my go to at the Mall in Bristol. Very very disappointed
August 2023 by Andrea West
A nice visit to Cribbs as usual.But a much smaller selection of curtain materials and I'm afraid to say I find the ready made curtains on display boring.Also to my horror a couple walking through the curtain department with a dog. Definitely not a guide dog. Surely John Lewis aren't allowing dogs in? If so you've lost this customer. There's a place for dogs and it certainly isn't the soft furnishing department in JL.
August 2023 by suebS6869PW
I used to love the John Lewis basement cafe at Cribbs Causeway but my first visit to Ori was disappointing. Why do you have to queue to be seated in a casual coffee shop? I was pleased to find there was a gluten free cake but it was pricey and not that big. The coffee was very strong and bitter and I waited 10 minutes for it to arrive. I won't be making it part of my shopping trips in future. Bring back John Lewis lovely staff and great coffee.
August 2023 by Trevs T
Shame as used to be a go to restaurant when visiting The Mall. Very little choice now. Now I wouldn't have minded so much but we ordered Cheese and Onion Toasted sandwiches which was strange - a slice of cheese (not melted), and a paste of what seemed to be grated cheese and a bit of onion? The green leaves that were on the side were dry, limp and edge bits were rotten. The toasted sandwich was lukewarm. The bottles of juice were also warm. Wish we hadn't visited and given them the money. We won't be again.
August 2023 by Richard G
Chose fish and chips and whilst the fish looked good it was far from satisfactory - batter crisp on the outside but squidgy on the inside hiding a portion of fish much smaller than it looked on the outside. It was basically tasteless. Considering what they are charging I expected better.
August 2023 by Kieran Fussell
LEGO Star Wars Mos Eisley Cantina, £344.99I am not sure my previous review/ public complaint was clear.The primary issue was NOT the partial refund! The bad feedback came primarily after I had exchanged the same set twice and then received yet another damaged set the third time... Because John Lewis knew I was a collector, they emailed me photographs of immaculate sets from their warehouse, then continuously sent me damaged sets that looked like they were from the discount isle. However, under the Consumer Rights Act of 2015, they are not permitted to sell damaged items. Furthermore, any set that has been opened is considered damaged according to LEGO policy. So, how did the sets pass quality control or not get discounted in a John Lewis store? It appeared to me that they were attempting to sell me discounted sets at full price. Then believe that it is okay to offer a stingy 20% partial refund. I find it stingy, as the same set, in immaculate, brand-new, flawless condition, is routinely discounted at John Lewis, with the most recent discount being 20% 2?3 weeks ago. Considering I had to go three miles back and forth to pick up and drop off each set (18 miles total), John Lewis has wasted both my time and money. I am really not happy!
July 2023 by Raspberry
Excellent department shop. The cafe for one is amazing, I will always recommend the savory pancakes and you can watch them make it on a giant pancake pan. The craft section in this job is extensive and actually reasonably priced compared to other craft shops. The back to school and kid ranges are great and you can get free shoe measuring and a baby starter kit list for new parents (with no minimum spend).
