March 2023 by Martyn Eves
Fantastic. Was served by Siobhan
December 2022 by Scott Miller
Terrible customer service, went in to buy some chocolate when the shop wasn't very busy and once at the check out I was treated with cold and rude customer service
November 2022 by Google user
Good little store inside the Mall on the upper level.\\nStaff are always welcoming and friendly.\\nOccasionally have some chocolates at 50% off and 70% off.\\nStore is small but there is a large range of products on sale.\\nIt's clean and bright.
November 2022 by Gemma
Good little store inside the Mall on the upper level.Staff are always welcoming and friendly.Occasionally have some chocolates at 50% off and 70% off.Store is small but there is a large range of products on sale.It's clean and bright.
November 2022 by Daniel Healey
Amazing shop with fabulous products and great staff
September 2022 by Gem
Horrible company. Lost my first Velevetiser order so a replacement was sent out. When I got back from one weeks holiday, one velvetiser arrived. Due to the disgusting treatment I decided to return it, to be told at Cabot Circus I could not. I then spent 20+ minutes on the phone to Hotel Chocolat who asked me for every detail as this shouldn?t have happened. To then be told that I was unable to return my order as apparently two had arrived (not to my address).I have received several horrible emails from customer service with Jade being the most recent. I returned my order today at Cribbs to be told I would be refunded, to then be emailed by Jade saying no refund is due as it?s the original order?????so I am £144 out of pocket and am in the process of taking this to the courts due to them scamming me - AVOID!!! Money grabbers.
August 2022 by Gemma Lee-Beresford
Horrible company. Lost my first Velevetiser order so a replacement was sent out. When I got back from one weeks holiday, one velvetiser arrived. Due to the disgusting treatment I decided to return it, to be told at Cabot Circus I could not. I then spent 20+ minutes on the phone to Hotel Chocolat who asked me for every detail as this shouldn?t have happened. To then be told that I was unable to return my order as apparently two had arrived (not to my address).I have received several horrible emails from customer service with Jade being the most recent. I returned my order today at Cribbs to be told I would be refunded, to then be emailed by Jade saying no refund is due as it?s the original order?????so I am £144 out of pocket and am in the process of taking this to the courts due to them scamming me - AVOID!!! Money grabbers.
January 2022 by Colin Tipper
Always a great choice... and all made in the UK.
August 2021 by sue Glover
Bought a selection of chocolates, 3 for a tenner not a bad deal...lemon cheesecakes were absolutely stunning! Not massively keen on other chocolates we bought compared to High Street standard though considering the extra cost but shop was busy so I assume quite a few people like their products.
August 2021 by Benjamin Perkins
Luxury chocolates for a good price, deffo good little presents or seasonal presents, also does gift sets and hot drink items like coffee and hot chocolate too, worth having a look at for sure
September 2020 by A
The best chocolate around with a wide selection of flavours & they even do a chocolate for vegans.
October 2019 by Anne Lamacraft
Lovely as always and free tasters. I bought chocolates
October 2019 by Nina Wright
Heaven
August 2019 by stella lumyou
Yum yum!! REALLY NICE SHOP FREE TREATS TO TRY. GOT A LARGE BOX OF CHOCOLATES. A CHOC ALCOHOLIC PARADISE. â?¥?
July 2019 by Charmaine Pilgrim
Welcoming atmosphere. The service rep has a beautiful personality. Love and enjoy their products. Tried the Billionaire 's Shortbread and purchased a twin set.
