July 2023 by Justin Millman
Great service, very impressed with the gentleman that took great care of our needs
July 2023 by Peter Burnett
Quality store. Great service & knowledgeable staff. Not pressurised to buy. Happy to help & answer relevant questions. Felt comfortable & at ease walking around. Eventually purchased although I had only intended to window shop!!
May 2023 by Jessica Smith
As long-standing customers of Goldsmiths we are never disappointed with the high level of service from all staff. The new Cribbs Causeway shop is excellent and an enhancement to what has always been a fantastic service.
April 2023 by Dwayne Dibley
Stunning new store with some fantastic watches!Well worth a visit and chat with the team there.
March 2023 by Mitch Galdies
Extremely lucky to have received a phone call to collect a watch I have been waiting for - Samantha and Mark give the best experience each time I deal with them and I can?t wait for the next one! ( hopefully the long awaited Daytona ) - thank you again to the team at goldsmiths cribbs causeway!
March 2023 by john williams
Would like to thank Hedd from Cribbs Goldsmiths for exceptional customer service, help and guidence. He is a credit to the company and has ensured my repeat custom.
February 2023 by Andrew Talbot
I messaged them about interest in a watch two weeks ago. They did not reply to me even though the watch was considerable money.I think not responding is quite rude to be honest.If you want to buy expensive time pieces then it would be worth finding an Independent jeweller to do this with.Or..Ernest Jones were also good with two major watch purchases to be fair to them.
January 2023 by Young Yang
Great customer service with very little to even quibble about. Great selection of watches and jewellery, with knowledgeable staff to boot. Will be back repeatedly I'm sure.
November 2022 by Phil West
Five star treatment from a lovely profession member of staff. A perfect present for my perfect princess. There was no sales pressure at any time and for the whole transaction we were in control. Thank you so much and we will visit your new shop at Cribs Causeway when it opens.
November 2022 by Nick Chalk
I have had the best experience with Gold Smiths, they treated me and my family with the upmost respect. Got me my dream watch and always there to help if anything is needed re sizing watches or anything else. I?m hoping this is an ongoing relationship, had Rolex for me and my partner and an omega for me and my partner.
October 2022 by Jack Carmichael
I had a very pleasant experience. When first showing interest in a watch, I was treated with respect and felt valued as a customer.I was lucky enough to deal with John when placing an order and also upon collection. He is not only knowledgeable, but easy to talk to and his experience made me feel very comfortable and I hope to deal with him and his colleagues again in the future.
October 2022 by Jason Fudgell
I recently returned to the store after receiving a phone call to collect a Rolex. I waited just under 2 years for a very special time piece.As always I was made to feel very welcome and looked after by the shop floor staff on arrival. I would like to Thank Karen the manager and Mark the Rolex ambassador for there exceptional efforts with my purchase and Samantha for being realistic with time frames. All the staff are friendly with a professional approach.Lots of Rolex on display and to try on. Enjoyed my bubbles and wish you well with the move into your new larger Boutique opposite your existing place.
September 2022 by jas singh
Thank you ever so much to the whole team at Cribbs Causeway. They have been absolutely fantastic with me from the start of my relationship with them. I have to do a massive shout out to the wonderful Ires, I cannot thank you ever so much for everything. An absolute superstar for making my dream happen, I write this whilst out in Dubai absolutely loving and enjoying my new timepiece! Thank you so much Ires for just being amazing! My wife and I have always had brilliant service every time we come in.I?m looking forward to coming in after I am back from Dubai, and to anyone looking for super service - Look no further than the team at Cribbs Causeway, absolutely golden!Once again thank you to the whole team and a particular shout out to Ires! ??Jas Singh Shoker
September 2022 by Sam Bullock
Went in to buy a Speedmaster at this store. Lovely experience as with every goldsmiths. Very patient staff and willing to let me try on a few variations. Dan was especially helpful. Unfortunately, they couldn?t get anywhere close to the discount level that Beaverbrooks offered so ultimately bought from them who also gave me a great experience and were willing to discount almost twice as much in order to get the sale on the day.
August 2022 by Kate James
I?m going to join the rest of the 0 star rating for customer service. I?ve been called to collect a watch repaired. Had the email confirmation. No mention about bring the ID there or anywhere in the shop.Took half a day off work for it, only to be turn away, even if I showed a previous receipt.A policy not displayed is a nil policy. You can?t make up as you go your t&c. That?s just poor customer service. Learn from the reviews and make amendments if you want your customer to return.Fuming ?
