November 2023 by mikz fin
Our sales consultant, Jamie, was exceptional. From the moment we entered the store to the moment we signed on the dotted line, Jamie made us feel comfortable and welcome. He even offered us hot drinks and cookies, which the kids really enjoyed. We had plenty of time to walk around and look at the many options of sofas, tables, and chairs, and Jamie was always available to answer our questions. Taking home the care kits and having aftercare for the products gave us peace of mind. Overall, our experience at the store was excellent, thanks to Jamie's attentive and professional service.
November 2023 by Liz Blakeborough
Charlie provided brilliant service. We came into the store late on a Saturday afternoon and she could not have been more helpful. She ensured we got what we wanted for a good price and stayed late to finalise our order. I could not fault her.
November 2023 by Georgina C
We were unsure what sofa we wanted and needed to suit our room and family. Charlie, was fantastic, she listened to what our needs were, made suggestions and answered our numerous questions. She was professional and friendly without being pushy, a great experience and would highly recommend.
November 2023 by N S
Great selection of good quality furniture here and Charlie spent plenty of time helping us to make our decision, we weren?t rushed in any way and were made to feel valued. Great customer service, we look forward to receiving our order.
November 2023 by Simon Vicarage
Great service from Bristol, ordered on a Tuesday, delivered on Saturday.Nedge is very helpful salesman and the delivery lads were in and out, no mess, very polite. Excellent comfortable sofa, thank you.
November 2023 by Hannah Clark
Great experience today buying our new dining table and chairs. Staff were able to match a deal for us and include a care plan for free so we were able to have the chairs we wanted. Thank you!
October 2023 by Rhianne Lucas
Spectacular service from Jamie. Really helpful and knowledgeable when it came to buying our beds. No pressure and felt reassured that our needs were listened to, would definitely buy from furniture village again based on today's experience. Thanks Jamie!
October 2023 by Sally Turner
Jamie was extremely helpful and knowledgeable when we were buying our new three piece suite. There was no hard pressure sales which was very refreshing and made the whole process painless.We were impressed that the manager came to check the order to make sure that we ended up with what we were expecting!Very happy to do business with Furniture Village again.
September 2023 by Angharad Aitken
Went into look at a corner sofa as it is a particular one I was after, the lovely gentlemen called Ian hereward came over to greet us and have a chat, discussed all the fabrics and colours available for the particular sofa that i really wanted Evan down to the leg options.Was very nice and polite, went over and above for us, I?d like to think not only have I bought a sofa but have gained a friend, I will be back shortly to buy more furniture.
September 2023 by Apexx
Andy was our sales consultant such a nice guy really helpful and patient. He helped me and my mum with new sofas , the store had such a nice feel and you can tell all staff get on really well. No pressure when you walk in the store which is nice. I would definitely recommend furniture village from the service I?ve had so far as I haven?t received my sofa yet . Xx If you go to the Bristol store look out for one of the staff who looks like a celebrity.
September 2023 by Michael May
Excellent customer service from sales rep Charlie. She showed us the corner suite we had researched on line, confirming the sizes and finish available. The whole process went smoothly instore and eagerly await our delivery scheduled to arrive before Christmas.
September 2023 by Rachael Bradley
Thank you Alex! Amazing knowledge of the bed and furniture, helped make the decision much easier. Really good quality for the price and all went through swiftly on 0% finance! Great service ??
August 2023 by Julie Reed
A friend and I spent a second full day visiting ALL of the furniture outlets in Cribbs Causeway yesterday.It was a draining experience with so many of the staff in those outlets being either unprofessional, too pushy, unknowledgeable or just rude. In one well known store the assistant came at us chewing gum to the point we couldn?t understand her.When we hit into Furniture Village we were met by really lovely, helpful staff who gave us space to look for ourselves at our pace but were there with a friendly and knowledgeable hand when we needed it.This made all the difference to our experience and for this we were so grateful.A special call out for James (Dave) who was absolutely excellent and just got things right. Old school and a rare breed these days.Other retailers could learn a bit about brilliant customer service from him.
August 2023 by N Nelson
I recently purchased a sofa from this store and was well looked after by Sam. He was very knowledgeable and listened to all my requirements. I didn't feel pressured at any point and Sam genuinely wanted to ensure that I purchased a sofa that was completely right for me. A very exceptional service!
August 2023 by Sami Said
My partner and I went shopping here for sofas. Jamie, the Sales Consultant who worked with us, was extremely helpful and patient. He listened to what we were looking for and suggested good options within our budget. We felt heard and not pressured at any point. Overall we were really happy with our experience there and are looking forward to our sofas arriving.
