March 2024 by M R
Telephone system to get an appointment is excruciatingly time consuming. Arrive on time early in the day and you'll sit well past your appointment time. Arrive very slightly late and your appointment gets cancelled. Questions sent by email don't get answered. They do deal with my prescription promptly via a phone app so 3*.
December 2023 by Daisy Lomax
Extremely helpful, and able to deal with requests quickly and efficiently
December 2023 by Imogene Douglas
Amazing GP practice! Reception staff always helpful and availability of the GPs, either for a phone consult or in person, has always been excellent. Thank you
August 2023 by Helen B
Excellent service from reception through to clinical staff and dispensary team. Visited pharmacist first to avoid taking GP time but was directed to the GP. reception sent me a link, I uploaded the photos of the problem and the GP later rang back, diagnosed the problem and prescribed antibiotics ready for collection 2hours later.It could not have been easier. As always the team are working hard and if you treat them with respect and humanity they always do the same back.Thank you all.
August 2023 by Joe Maeshall
I'd give 0 if I could. Absolute joke of a reception team ring up at 8.30 for an appointment on the day to be told they don't class what's wrong as serious when it is. This surgery needs to sort itself out. Used to be great
August 2023 by Jane Jones
I can't praise the doctors and staff enough. So caring, helpful and cheerful.We are so fortunate to have them in our lives.
July 2023 by P tient
I appreciate that the NHS is on its kneesthe procedures are sometimes wrong and involve the wrong departments being called because the right questions werent askedI'll say that having the GP leave the answering machine message rather than a receptionist shows. another local NHS foundation trust has the receptionist record the message, and the "I couldnt give a...about this and I'm brawling through the sound of my own voice on minimum wage" shows
May 2023 by Tanya S
Difficult to have an appointment, just one female doctor currently, locum doctors are unhelpful.
May 2023 by Tasi Bathgate-Brown
Really kind GP and other surgery staff, very helpful receptionists. Sometimes can be a wait to get through on the phone, but really feel they are trying their best, in challenging circumstances. Very grateful to everyone for their hard work.
January 2023 by laura brookes
Seriously this surgery needs to think. My prescriptions are messed up on the daily now and they know I haven't been long diagnosed with MS. It's breaking me
January 2023 by Lisa Adams
Excellent service always from Mitcheldean Surgery
January 2023 by Tony Field
Great staff and very helpful
January 2023 by Di Burnett
I cannot praise this practice highly enough. I am a newcomer and here is my experience of this exceptional practice.The receptionists :I have had dealings with Anne, Rachel and Heather. I cannot fault any of them. You are treated with absolute respect and kindness and in no way patronised or made to feel that you are wasting their time. There is a lovely friendly atmosphere amongst the receptionists immediately you walk into the waiting room.The doctors:I have had no trouble making an appointment and seeing a doctor quickly. My 8 month old grandson was staying and doctor Tangay saw him within the hour when I called. She was absolutely lovely and in no way made me feel we had wasted her time. Quite the opposite.I have seen Dr Hughes and Dr Ajayi. Both have put me at my ease, been so thorough and attentive and have in no way hurried my appointments.We are so fortunate to have such a friendly and compassionate practice in Mitcheldean. It is almost like walking back in time ... when doctors had time to treat each patient as an individual and not a number.If I was to sum my experience up in one word, the word I would put on Mitcheldean Surgery door is 'Kindness'.Thank you.
January 2023 by Paul Harding
Always helpful, polite and understanding. Worked wonders for my family, all during covid too. Top GP practice, highly recommended.
January 2022 by A.K.A Karin
Requested an appointment to speak to my doctor about my PTSD. Never got put through to a doctor or given appointment. Instead got passed to the Practise Manager, who proceeded to gaslight me and essentially told me to "just get on with it". I ended up hanging up as she had caused a major panic attack. She left a message on my phone stating that "as you hung up, I assume you give me permission to pass your details onto [third party outside of Practise]." She the preceeded to not only pass my details onto said third party, but the number for my EMPLOYER!!! Disgusted by this blatent lack of sympathy for mental health conditions and blatent lack of understanding of GDPR law! Completely lost faith in this surgery, very reluctant to seek help again.
