September 2025 by Sue Sutherland
We visited the store today as we both had different issues with our new telephones and we're locked after by Jack. Jack was super helpful and sorted everything out for us and took the time to explain everything clearly. The service we received from Jack was exemplary and cannot thank him enough.
September 2025 by Malc
Tom helped me get back up and running with my email
August 2025 by Stacy R
I went into the store to get a new sim card as mine was pratically a fossil by phone standards. The store was very busy when we got there, but organised and we were seen quickly. The lady who served me was lovely and made sure that I kept my number. The process was also quick and I was not pressured into purchasing anything I did not want. I'm happy I decided to choose Vodafone to move to.
August 2025 by James Dawber
Went in to get my partner a sim only contract, was greeted by the store manager, who took down what we were after, and when the next employee was free was taken to be seated. The lady who served us was polite, knowledgeable and pleasant to talk to and sorted out what my partner was, no pushy sales, just what we required. Also have had a positive experience with the store, and have been with Vodafone for over 28 years
August 2025 by Louis Millar
I had a superb experience with Kelly from Vodafone, Gloucester. I went into the shop looking to move to a SIM only and save money. Kelly took at look at my contract and what was on offer with various tools at her disposal and enabled me to get an upgraded phone with a cheaper contract AND global roaming included which was important for me. Aside from the contract she was extremely friendly, attentive and a pleasure to converse with. Great work Kelly!
August 2025 by Marcia Gordon
Great service at Vodafone Gloucester, many thanks to Crystal
August 2025 by Lukshana Thavam
I had a great experience with Crystal from Vodafone. She was extremely helpful, professional, and patient throughout the process. She took the time to explain everything clearly and made sure all my concerns were addressed. Her support really made a difference, and I truly appreciate her excellent customer service. Thank you, Crystal!
August 2025 by Maggie Peoples
Crystal at Vodafone in Gloucester could not of been more helpful tried everything to help unlock my phone. Very patient. We also had a new contract with an excellent deal. Thank you. Maggie People's.
August 2025 by Brian Whittard
Kellie served us in store. She was very helpful, jolly and pleasant
April 2024 by Gareth Evans
Received a text today...
"Just to let you know, as set out in your agreement, from April 2024 the cost of your monthly plan will increase by March's published RPI rate of 4.5%. We're also making some changes to the cost of some additional products and services.
We understand no one wants to see prices increase, but like all businesses we face inflationary pressures which have raised the cost of running our network and providing our services. These cost increases are affecting many telecoms providers across the UK."
Yet they report this to investors:
"Total revenue increased by 4.0% to ?45.6 billion. Group operating profit increased by ?0.6 billion to ?5.7 billion and basic earnings per share increased to 7.2 eurocents."
April 2024 by Moirin O'Connor
Very helpful .
March 2024 by moiya lusmore
At first they where great but after a couple of months they started taking money out on the dates they weren?t meant to so I?m losing out of money because they can?t stick to the dates we agreed on so before you think about going with Vodafone I wouldn?t take your money else where
December 2023 by Chloe West
We came in looking to for a new cheaper deal for our current plan. Jamie politely and quickly found us a new deal on both our handsets and broadband (which we weren?t planning on changing). Saving us £150 a year! Thanks :)
December 2023 by Bill Taylor
Crystal was brilliant, so helpful and knowledgeable. Sticking with Vodafone.
November 2023 by D N
Up until Monday I'd always had great customer service from this shop.On that day i took my broken phone in seeking help and advice. I was initially pleasantly approached by Victoria. However her complete attitude changed when she found I was only after help and wanted to get the data from my broken phone to an old one. Both supplied by Vodafone. She really wasn't helpful just advising me to go to online back up. Not really wanting to help transfer the sim and sd card which in the end she asked a colleague to do. No offer to send off for screen repair, no attempt even at a persuasion to consider buying a replacement. Awful attitude, couldn't give a monkey's and passively aggressive. I've previously worked in customer focused sales so recognise good and bad sales people. I would definitely not employ this person and if she had behaved like that in my business I'd terminate her employment for that incident.
