February 2024 by Sarah Harleyquinn
Staff friendly and helpful. Useful to have post office combined with little shop. You can pay bills and do banking, return parcels. For a little shop it's reasonably priced for convenience.
January 2024 by james jelfs
always found to be friendly and helpful ,no problems with this post office
December 2023 by tracey bishop
if i had the option of no stars then i would of applied this.i have been to many post offices over the last few months, where the post office scans a bar code on my phone to print off a label ready for my parcel to be sent, however on entering the shop on the 25.11 i was served by a rude young man who refused to do this and said i needed to print the label myself, even after explaining he still refused. i am local to the area , i then had to make a trip to another post office who were happy to oblige .this post office should be avoided at all costs!!!!! rudeness
August 2023 by Dick Nobody
Appalling service using this PO for dropping off a package for Parcelforce. Counter operative confirmed that it would be collected (along with all the other visible parcels) later that day, but by the evening realised the online tracking hadn?t updated. Next day phoned the PO to enquire what had happened and the same person confirmed it had been collected. So I reverted to Parcelforce customer services eventually getting through to an actual person. Details were taken and an investigation promised.. Then 24 hours later I noticed the tracking was updating. So I phoned the PO again to be informed that my parcel had only just been collected - the day following drop off. I spent considerable time investigating with Parcelforce and having to inform my customer that the parcel was ?missing? all of which could have been avoided if this PO had been truthful about the lack of collection in the first place. I will not utilise their services again.
May 2023 by Dave Jones
Awful service by this middle aged member of staff - think it was the owner - very rude and abrupt when trying to pay money into my bank account. Only accept full bags of coins no odd change abruptly informed - if you want to pay a bill don't put yourself through it. Doesn't appear to want to serve people at the post office counter - Very rude and disrespectful... AVOID AT ALL COSTS - This man is clearly not cut out to work in face to face customer environment - Matson Post Office is a better more respectful branch.
April 2023 by Chris
Always friendly helpful here, as of 11/04 these are the latest opening times.
January 2022 by David Pilsworth
Middle aged male at the post office is offensively rude if you happen to have purchased the label online. Criticizes you in front of other customers for not supporting the post office and is purposely difficult. Practically threw a parcel back at me as apparently it was the wrong size, other post office no problem. Just avoid this one, shame as the other staff are pleasant. He clearly isn't cut out to work in a customer service environment.
December 2021 by AdrianB-518
Poor service today by both the female and male staff members. The female staff member was aggressive and was trying to make me give up my place in the queue. The male staff member was aggressive, but he usually is. I'll not use this post office again and would suggest the staff members receive training on how to deal with the public.
July 2021 by Ian Davis
Always helpful and polite and well stocked with good food and drink, some stuff you wouldn't normally think to find in a small shop.
July 2021 by Mel Jones
Extremely unpleasant and rude service when using the post office. Male staff member is dismissive and rude and seems very unhappy if you are only using the post office and not buying something from the shop. Avoid!!!
December 2020 by OliverC-183
Wouldn?t even leave it 1Star!Staff member very rude. Bought 1st Class Signed For and says it is still at the post office. The staff member says that it has definitely been dispatched and became quite aggressive. It has now been a week and the tracking information has still said the same. Phone up Royal Mail and they have apologised and said it should have been delivered and that it was very likely to still be at the Post Office. Absolutely appalled by the rudeness, aggressiveness and service offered by this post office. Would avoid and use main post office in Gloucester!
October 2020 by DebbieH-400
My daughter came to the post office to send some post including a Recorded delivery for me. The man behind the counter confused her and it went as tracked (she asked for signed). It should have cost only £1.95 but he charged over £6.00 for it. She rang me and went back into the post office to say that it was wrong. She was made to feel foolish and completely in the wrong. However they did refund her the difference. She came home really embarrassed, uncomfortable and tearful. I am very cross - I think you need to look at your customer service!
October 2020 by MelJ-62
Horrible service by male staff member, was rude and dismissive when I was sending a parcel and very obviously wasn't happy because I didn't purchase anything from the shop. Will not be using again.
October 2020 by Guy H.
My daughter came to the post office to send some post including a Recorded delivery for me. The man behind the counter confused her and it went as tracked (she asked for signed). It should have cost only £1.95 but he charged over £6.00 for it. She rang me and went back into the post office to say that it was wrong. The man behind the counter also had put it as a large letter but it wasn't. She was made to feel foolish and completely in the wrong. However they did refund her the difference. She also needed some stamps and the man serving was extremely patronizing. The two men then laughed when she left the shop. Shame on you! She came home really embarrassed, uncomfortable and tearful. I am very cross - I think you need to look at your customer service!
September 2020 by Anthony Kent
We have alway found friendly staff, and good stock, including from the local farm shop.
