January 2024 by leanne lloyd
To be honest we only ate here as they had tables free and we were in a bit of a hurry. The food is edible except perhaps the polenta fries! Normal fries would have been much more welcome. The price of the food however is shocking for what you get, I wasn't much impressed and won't be going
December 2023 by Jessica Gasson
We booked a children?s party at Pizza express Gloucester for our little boy turning 7. 11 children attended the party and it was superb. I had so many parents saying to me they never knew they did parties and how lovely it was to do something different. We had the whole restaurant to ourselves which meant we didn?t have to worry about noise. The 2 ladies running the party were friendly, engaging and couldn?t do more to make sure everything went to plan. My little boy said it was his favourite birthday yet. Children had little hats and aprons to wear, they all went and washed their hands, they talked about ingredients in the dough so I felt it was educational and fun. The children each had a colouring pack with lots of colours for when they had to wait but they just enjoyed the atmosphere and chatting to one another. They all made their pizzas with a wonderful variety of toppings. Whilst they were cooking the children had dough balls each and a side salad. They were provided with unlimited squash and jugs of water. They all enjoyed their whole pizzas and were then given a pizza box to take the rest home. They played pin the moustache on the waiter, we did the birthday cake and they provided us with boxes so each child could take home a slice of cake. They finished the party with ice creams and chocolate sauce. 11 very happy children. All the parents ended up staying and relaxed at other tables, they had hot drinks, there was a really lovely relaxed atmosphere. Highly recommend as it was reasonably priced for everything included and an easy, stress free party for me. I loved seeing the children enjoying themselves, they had the best time and it was something different. Would definitely book a children?s party again. Thank you for all your hard work
December 2023 by Asia Aldridge
Staff at Gloucester Quays Pizza Express were incredibly attentive and accommodating at our daughter?s pizza making party! They were really engaging with all the children, playing games in between making pizzas and the party ran smoothly from start to finish. Staff were super helpful and lovely throughout! Pizzas, dough balls and gelato all tasted delicious! Would recommend a Pizza Express pizza making party at this restaurant.Kid-friendliness: Great kids pizza making party experience!
December 2023 by Darcy M
Absolutely brilliant service from all staff during our dinner tonight. We were lucky enough to be seated without a booking and felt very welcomed by staff who were friendly and made the meal very enjoyable. We loved the desserts and would strongly recommend the snowflake brownie and the roulade! Thank you to our server Keira and all other members of the team, we will be returning!
December 2023 by Amelia Vaughan
Disappointed.me and my friends dined In on Saturday around 3pm. When we arrived we were asked if we had booked and were made to feel as if we were bothering the staff to get a table when there were plenty available . were sat under a table with blasting air con (table 4) that made our pizza cold. Foward to dessert my friends chocolate cake which stated ?baked in the oven ? came out freezing cold. We were told we should have asked for it to be warmed up if we wanted it hot in quite a confrontational way.after insisting the waitress then took the cake warmed it and put the same melted ice cream onto another plate. When paying for the bill another waitress who I believe to of been a manager said she would not calculate our individual bills and was pressuring us to pay quickly huffing and puffing . Pizza was ok apart from it being cold but the attitude of these 2 staff made the meal disappointing. Would never come here again.
October 2023 by Philip Leaver
Shambles ..started well, then daughter-in-laws prosecco arrived flat .. replacement flat..third attempt ok. After a long wait for mains made enquiry - ordering gizmo had crashed, order not placed, no one checked on us. Eventually arrived - generally ok but wife's lasagne, though tasty, was burnt around the edges. No apology at end of recompense for inconvenience. Won't rush back. Expensive for what it was. Atmosphere pretty bleak.
October 2023 by Philip Colvin
Food wasn't as good as I'd expect... two smashed glasses by staff in the space of 2/3 minutes... Long delays on ordering drinks... Would've expected better...
October 2023 by C R
We went to collect some Pizzas but they have gone downhill dramatically. Firstly we ordered a Romana pizza with dough balls and then a kids pizza with dough balls aswell. When we got back there was no kids dough balls and garlic butter and no garlic butter with the bigger portion of dough balls. Not following the order correctly isn?t justified as we didn?t receive what we ordered. I won?t be ordering from here again!
September 2023 by M M
Delicious food, very good with Gluten free, Sam was a wonderful waitress and very attentive. Whole staff were very willing to help and very very good at reassuring us coeliacs about gluten free food. Could not recommend enough for a lovely gluten free pizza & dough balls experience!
September 2023 by Erin Garvey
Ordered a takeaway, turned up on time to collect my food, told they didn?t have the ticket so had to wait for it to be cooked which was fine. However, when I got home (a 3 min walk) the pizza was stone cold. Will not be ordering again.
August 2023 by Vickie Bess
We were served today by Sam. By far the best service we have ever had. The food was also amazing, compliments to the chef. Nothing was too much trouble. Thank you Sam and the team at Gloucester Quays :)
August 2023 by Lia de Lancey
So disappointed with the Gloucester branch. The food was just as delicious as other branches, but apart from that there were a number of issues. First they wrote our booking on a random piece of paper so when we arrived they couldn't find the booking on the system.They were incredibly slow with the food, they did say they were short staffed but the place was almost empty. Then they messed up our order. Disappointing.
August 2023 by sunnymac14
Called in on the Saturday of the retro festival. Had not prebooked but was shown to a table after a short wait at the front desk. After being seated was given the menu. Spent some time making our food and drink choices. Then waited for a staff member to take our order. And waited and waited. Over 15 minutes passed. Waiting staff walked past us regularly and did not acknowledge us. So we left not that anyone was remotely bothered. Very disappointed. Pizza Express you can do better than this
August 2023 by Graham Patterson
Good stop for a lunch for eight, including three small children. Staff were helpful and didn't mind the strange requests for the children.The place was clean and airy with an open feel making it nice to sit in and eat.Vegetarian options: There are plenty of vegetarian options for the pizza and the pasta.Kid-friendliness: Staff were welcoming to the children and happy to change to the mine to suit their requirements.
August 2023 by Al W
A terrible experience. We were sat to a table quickly but that was it.After waiting a while to order drinks and food, we waited a further at least 40 mins before asking whether our food would be arriving soon.I cannot fault the waitress who was lovely. She was bubbly and friendly.However we were told that the kitchen had ?messed up? the order and they would be redoing it. I have a feeling that they forgot our order completely as I saw tables who had ordered after us being served well before us. It?s not as if the order was complex either - a couple of pizzas and a garlic bread.We gave up as we had somewhere else to be and told the waitress not to worry about our order. We thought perhaps as a goodwill gesture drinks would be on the house. £7 spent on drinks that were not consumed alongside food in a restaurant and time wasted sat around. If I wanted that experience I would have gone to the pub. I can also guarantee I would not have been seated if I had said I only wanted a couple of drinks.I also observed tables being cleaned rather than food being served which baffled me. It was up there waiting and the kitchen had called for service.We should have been told if there was going to be a particularly long wait time on arrival. I understand that it can be busy on a Saturday, however if I?m going to be waiting over an hour for food I?d like the option to either wait or go elsewhere.Dear manager - your generic reply to negative reviews on here is clearly not changing things. Do better! Maybe employ more staff - I?m sure that would negate the majority of issues.
