September 2022 by Bev Hughes
I got to this bank 4 mins after it opening on a Monday morning, I waited 10 mins before being served, Only two people was on on the desks. I made a cash withdrawal, It was a better experience than last time as the manager before kept asking me did I really want to take cash out, In the end I became quite blunt that it's my money and if I want to take it out then I will!
August 2022 by Google user
I got to this bank 4 mins after it opening on a Monday morning, I waited 10 mins before being served, Only two people was on on the desks. I made a cash withdrawal, It was a better experience than last time as the manager before kept asking me did I really want to take cash out, In the end I became quite blunt that it's my money and if I want to take it out then I will!
June 2022 by Moosa Ahmed Chand
Very useful if your a disabled user parking on the doorstep! Polite and very helpful staff, even when COVID-19 was at its peak! Avoid lunchtime to save time on queuing.
November 2021 by Gareth Jones
How slow can you go? Sing it now. Took half an hour to get through the queue to be served. By the sounds of it the cash machines are unreliable as they kept crashing. Only two cashiers available, felt sooooo slow.
August 2021 by Stephen Gallagher
Staff say queues are because popular because of free parking - obv the reason to close half the tills!
March 2021 by Ian Garland
The branch is badly organised they have closed the windows and the staff have to stand all day with queues often out side of the doors - but the staff are great just roll eyes when comments are made.
August 2019 by Daimo
Staff hassle you for waiting in a queue when you know you need to speak to somebody. They gave me a hard time making a withdrawal even with ID.
June 2019 by Ed Atkinson
This place employs the best staff who really care. I recieved the best service that I have ever received in a bank!!
April 2019 by Karen Elliott
I agree with most of the comments, convenient location, staff mostly helpful. Business customers with money bags can be time consuming for those in the queue....
March 2019 by John Fowler
Worse than appalling... Paying in machines never work and the dithering old man takes what seems like an hour per customer regardless of what they are doing.
March 2019 by Bruce Stacey
Queuing out the door. What a disgraceful way to run a business.
March 2019 by Phil Rowan
Not a good example as to the way to operate a business, staff are ok just not being managed.
September 2018 by Jas
Qued outside of the door for 10 minutes, only 1 cashier on, and another lady supervising & waving to the automated cash machine which nobody wanted to use. 0 out of 10 for customer service.
August 2018 by brodz
Absolutely disgraceful!!! One woman walking around with a head set, knew nothing about simple enquiry. Told to wait for another staff member...waited and waited and waited, sat for over an hour...people who were just walking in got seen before me!! What a joke! Will not be visiting this branch again and am considering changing banks if this is type of service you get as a NatWest customer!!! I would give 0 stars if I could!
June 2018 by Just Jas
Qued outside of the door for 10 minutes, only 1 cashier on, and another lady supervising & waving to the automated cash machine which nobody wanted to use. 0 out of 10 for customer service.
