August 2025 by Emily Carter
Roshin was very rude and impatient, rolling his eyes and giving nasty looks when my mother with learning difficulties was trying to connect to the WiFi, do better.
October 2024 by Andie Lawrence
Terribly slow. I needed help with a cash deposit and waited over an hour for service offered and nobody came.
September 2024 by alam bzjj
I visited them 3 times and they did not solve my problem,The staff is very rude and the service is very bad. In the end I cancelled my subscription with them
April 2024 by P A
Like some of the other comments said, some staff truly do act very unprofessionally. We went in 2nd April 2024 after lunch, we did not know dogs were no longer allowed in branch, rather than informing us which we would?ve gladly cooperated and one of us would?ve waited outside with our dog, a staff member (male, dark hair, glasses) who was sat at the desk behind the counters chose to lean towards his colleague and complained about the situation, then proceeded to tell my husband that if he wanted to walk the dog, ?walk it outside and not in here?. It wasn?t until we got to the counter that the nice lady gave us that information. She was wonderful hence the 2 stars.
December 2023 by Colin Hayward
Friends service great for banking
August 2023 by Tracey Newcombe
Love going there never packed and the staff are so friendly and polite and extremely helpful
July 2023 by David Richards
In a week in which Nigel Farage was cancelled by Couts Bank, I queued patiently at the counter to be told I could NOT pay a few quid into my (15 year old) daughters account by a very rude and aggressive employee. She then went on to accuse me of money laundering! I offered her my driving licence as ID and my own Nationwide card. She was not only rude and accusatory, but also aggressive in her nature. I can only assume she was trained in her charm by the branch manager Tom who refused to give me his full name when complaining about his colleague, and after asking for his help, told me the only assistance he could offer me was helping me to CANCEL MY ACCOUNT !!! By far the worst banking experience I have ever had to endure. Thank you Nationwide!!!By the way, you need to put a little more EFFORT into training up you customer facing staff and branch managers. One star is one too many for your Gloucester branch staff and manager. An absolute shower.....
April 2023 by Naomi Hughes
It?s closed down!
February 2023 by Azoz 888
It's like you're inside an empty shop, the staff are drinking enough and not free for customers
February 2023 by Azoz Gad
It's like you're inside an empty shop, the staff are drinking enough and not free for customers
November 2022 by Jane Wadhams
Pleased as punch today due to their quick and brilliantly efficient way of sorting out my cashcard that had been eaten by a Barclays cashpoint. No problems no hold ups just great service. Thanks guys sorry for the panic ???????????????
October 2022 by jay frost
Worst bank I have ever been with, I lost a card so cancelled it and then they have blacklisted my new card so online payments need extra security and sometimes don't even work absolute nightmare cannot wait to switch banks
October 2022 by Charlie Smith
Very friendly, efficient and got my problem sorted within about 5 minutes of being there.
August 2022 by Naomi Moody
It?s closed down!
November 2021 by Cal
I thought one of the staff members was pretty rude a young dark hair women, and I was not happy the way she spoke to me! If I dont understand the question, don't talk down to me, its rude!! just say it clearer or a different way to help me. Other than that she did handle my requests well but could of been a bit politer instead of talk to me like she didn't care bit annoyed and demonstrates some bad customer serviceAnnd of course there is no response to this one, like I said awful customer service and I will be changing banks. Can't even deal with problems shake my head. Santander sound like they sort things nicely
