December 2023 by Colin Hayward
Friends service great for banking
August 2023 by Tracey Newcombe
Love going there never packed and the staff are so friendly and polite and extremely helpful
July 2023 by David Richards
In a week in which Nigel Farage was cancelled by Couts Bank, I queued patiently at the counter to be told I could NOT pay a few quid into my (15 year old) daughters account by a very rude and aggressive employee. She then went on to accuse me of money laundering! I offered her my driving licence as ID and my own Nationwide card. She was not only rude and accusatory, but also aggressive in her nature. I can only assume she was trained in her charm by the branch manager Tom who refused to give me his full name when complaining about his colleague, and after asking for his help, told me the only assistance he could offer me was helping me to CANCEL MY ACCOUNT !!! By far the worst banking experience I have ever had to endure. Thank you Nationwide!!!By the way, you need to put a little more EFFORT into training up you customer facing staff and branch managers. One star is one too many for your Gloucester branch staff and manager. An absolute shower.....
February 2023 by Azoz 888
It's like you're inside an empty shop, the staff are drinking enough and not free for customers
February 2023 by Azoz Gad
It's like you're inside an empty shop, the staff are drinking enough and not free for customers
November 2022 by Jane Wadhams
Pleased as punch today due to their quick and brilliantly efficient way of sorting out my cashcard that had been eaten by a Barclays cashpoint. No problems no hold ups just great service. Thanks guys sorry for the panic ???????????????
October 2022 by jay frost
Worst bank I have ever been with, I lost a card so cancelled it and then they have blacklisted my new card so online payments need extra security and sometimes don't even work absolute nightmare cannot wait to switch banks
October 2022 by Charlie Smith
Very friendly, efficient and got my problem sorted within about 5 minutes of being there.
August 2022 by Naomi Moody
It?s closed down!
November 2021 by Cal
I thought one of the staff members was pretty rude a young dark hair women, and I was not happy the way she spoke to me! If I dont understand the question, don't talk down to me, its rude!! just say it clearer or a different way to help me. Other than that she did handle my requests well but could of been a bit politer instead of talk to me like she didn't care bit annoyed and demonstrates some bad customer serviceAnnd of course there is no response to this one, like I said awful customer service and I will be changing banks. Can't even deal with problems shake my head. Santander sound like they sort things nicely
September 2021 by Asha Wibberley
I thought one of the staff members was pretty rude a young dark hair women, and I was not happy the way she spoke to me! If I dont understand the question, don't talk down to me, its rude!! just say it clearer or a different way to help me. Other than that she did handle my requests well but could of been a bit politer instead of talk to me like she didn't care bit annoyed and demonstrates some bad customer serviceAnnd of course there is no response to this one, like I said awful customer service and I will be changing banks. Can't even deal with problems shake my head. Santander sound like they sort things nicely
September 2021 by Mirek
I have visited Nationwide Bank in Gloucester on 25.06.21 in the evening and woman at cashdesk was very rude unfortunately.
July 2021 by Cal G
I thought one of the staff members was pretty rude a young dark hair women, and I was not happy the way she spoke to me! If I dont understand the question, don't talk down to me, its rude!! just say it clearer or a different way to help me. Other than that she did handle my requests well but could of been a bit politer instead of talk to me like she didn't care bit annoyed and demonstrates some bad customer serviceAnnd of course there is no response to this one, like I said awful customer service and I will be changing banks. Can't even deal with problems shake my head. Santander sound like they sort things nicely
July 2021 by Charles W
Recently I had cause with my wife to visit a Branch office. The service during this Covid period was superb. In addition the lay out and decor of this branch is exceptional and Nationwide should take a good look at this branch as being a model for others.I have visited two other branches during Covid. At oneIt was like being accosted on the street having to r plain very openly why I was daring to visit a branch.Well done Gloucester branch. Do pass this note onto Head Office.
July 2021 by 1patryck
I have visited Nationwide Bank in Gloucester on 25.06.21 in the evening and woman at cashdesk was very rude unfortunately.
