November 2023 by Alan E
Wife was served cold baked potato with what can only be described as a 'pinch' of cheese. No dressing on the salad. I got a mini fillet of fish with chips and peas- chips cold!. Used to be a good value stop for lunch and breakfast....not anymore. Final straw finding they charge extra for milk in your coffee from the machine. No more thanks Morrisons we are done
November 2023 by AaronGL11
Arrived here in the morning we was the only customers in the restaurant at the time ordered egg on toast took 45 minutes to be brought to the table and it was cold??????like come on we all know we can cook egg on toast in less than 5 minutes at home, and to top it off a member of staff drilling through the work counter which was extremely loud while we are trying to have a meeting now have a headache DO NOT RECOMMEND EATING HERE EXTREMELY LONG WAIT AND DISGUSTING FOOD will never return here again poor service.
November 2023 by Melissa W
This cafe is beyond a joke. Its filthy, cluttered, no sandwiches available, hot drinks machone don't work and the staff are rude. When I tried to ordered food and queried an item on the menu, I heard the young man serving say "For f*cks sake" under his breath. I had two young children with me, one of whom had complex medical issues. I was disgusted by the lack of care and certainly a total disregard for customers and their needs. If you've got an hour or two to spend waiting for a simple soup, go for it.... that's the best you'll get out of them. Don't bother complaining to management, either. No one in that hell hole they dare to call a supermarket, gives a damn. They've lost a customer in me, for sure. Ross on wye is a way better store, by miles.
November 2023 by Sam Larner
In relation to the cafe. Went in ordered 2 ultimate breakfasts. What arrived was 2 plates of luke warm scrambled egg (because apparently they couldn?t do fried eggs), bacon that looked like it had just been cut from the pig, under cooked sausages and beans. No mushroom, tomato, hash brown as written on the menu. There was more shell in the egg than you?d find on a beach. Safe to say after 1 bite nothing else was eaten. A 40 minute wait which I don?t mind but there was only a handful of people in the cafe at this time. Wouldn?t feed the food to my dog let alone serve it for human consumption.
November 2023 by Jay Cee
Easy parking, not crowded in stores and nearly had everything I needed, just a shame its a 50 mile or so round trip to visit.
November 2023 by Ian Hunter
This review relates to the café only.Poor.I asked for sweeteners for my latte, but was told there weren't any, and neither had there been any for some days before.You'll see the photo shows that many of the condiment sections are completely empty. They could also do with a good clean out too!Now, there may be a reason, but on the face of it, this just looks sloppy and lazy housekeeping.I'm just glad I'm not a diabetic because there are no suitable alternatives to sugar here.If you read other reviews for this Morrisons, you'll see many similar complaints over past months.Who manages this site and who is the area manager? Because there's no excuse for these issues not being addressed a long time ago. They are very simple, basic requirements!
November 2023 by OxfordCavalier
Visited on Saturday for lunch at 11.30am and went to the screen to order. Before we could order food we were told there would be an hour's wait for food, even though the cafe was only half full. Staff member said we should shop then it might be less busy? Decided to buy 3 hot drinks but there was no hot chocolate and only one cup so waited for the dishwasher to be emptied. Finished our drinks and we could see everyone had their food, approx 12.15pm. Went back to ask how long for food now and were told one hour because staff had to start prepping food. At this point we left. As much as I would like to blame the demotivated and demoralised staff, I can't. Three staff members to run a busy Saturday lunchtime is penny pinching in the extreme. You are offering more services but reducing staff numbers, as a business model this has failure written all over it but Morrison don't appear to care. Shame on you. Start investing in your staff Remi, they are more important than the bags of rice on the shelf!
October 2023 by Alan Price
If you're looking to eat anything hot at this Morrisons Cafe at Gloucester you'd be better looking elsewhere. Exceptionally slow service, waited 50 minutes for 3 meals in the cafe that had 14 people sat in various stages of dining. Floors dirty, empty used plates and cups left on tables, staff working behind the counter area normally seen on checkouts so obviously short staffed. Had to wait for knives as ' they are being washed' then only 3 bought out and put in cutlery tray. No serviettes.
October 2023 by Paul Stephen (Squidly)
Got some great Pukka pies, £2 for 4. A clean & well stocked supermarket which I shall use more often now.
October 2023 by martin h
There's something seriously wrong with this cafe. Hygiene is poor, the place appears dirty and unloved, service is dire and the staff appear apathetic and unbothered. I've attended a number of times, often to be told that food items aren't available, or items listed on the menu (at the entrance) are no longer an option. Yesterday's visit was no different. Attended around lunchtime to be told our first options weren't available. We ordered something else, but then had to wait around 50 minutes for the food to arrive. The cafe wasn't busy. Why not inform the customer the food is delayed at the point of ordering? When the food did arrive, it looked like a plate of slop (cottage pie apparently, just poured into the plate). This cafe should be closed down, or Morrisons should pull their finger out and provide a decent experience for the paying customer. I won't be returning.
October 2023 by Alan P
If you're looking to eat anything hot at this Morrisons Cafe at Gloucester you'd be better looking elsewhere. Exceptionally slow service, waited 50 minutes for 3 cooked breakfast meals in the cafe that had only 14 people sat in various stages of dining. Floors dirty, empty used plates and cups left on tables, staff working behind the counter area normally seen on checkouts so obviously short staffed. Had to wait for knives as ' they are being washed' then only 3 bought out and put in cutlery tray. No serviettes available - offered blue paper roll. A manager came in while we were waiting for food and had to ask cafe staff to clear the tables. When food arrived it was hot but bacon rasher mainly fat and fried eggs on all three breakfasts had been substituted for scrambled 'egg' which had no taste, The worst Morrisons cafe we have ever been in, they're usually consistently good.
September 2023 by wayne smiley
I went to the cafe for a breakfast and wasn't sure as I had had 2 bad experiences doing the same in the longbridge branch in Birmingham but I needn't have worried the food was lovely and the service was 1st class 10/10
August 2023 by Wyatt80
Terrible. Service was bad. Waited far too long for a cafe in a supermarket and had to wait for cutlery as no clean cutlery was out. Glass of water in a mug (which wouldn?t have bothered me of everything else was good). Will continue to shop here but never eat in the cafe again.
August 2023 by Bob Rogers
Ordered 2 build your own breakfasts, with drinks at a cost of £16.05 After 35 minutes and complaining that the food was taking a long time.The restaurant assistant said it was because they were busy!!People that came in after us were being served with hot food before us.When the food finally turned up what an utter disgrace the portion sizes were abysmal, Didn't need a large plate, It would have fitted on a saucer.Cost of living crisis, seems like all the retailers have jumped on the band wagon & making the most of it.Value for money, NOQuality, Sawdust would probably tasted betterRe-visit...No Chance.My recommendation Avoid like the Plague.One very disgruntled customer.
August 2023 by Lea Smith
We have been to Metz Way Gloucester Morrisons several times on a Saturday afternoon, this week as others there is no one on the cheese, ham counter, waited 20 minutes last week, this week waited 5 minutes then told by the butcher to go to customer services and get someone called over, how ridiculous is that, a counter should be manned all of the time, it is so frustrating not being able to get the weekly shop in one go. I can truthfully say that not only this point but others too, this is the worse Morrisons store that I have ever been in, Tewkesbury is my second choice to go , is pretty good, the very best Morrisons store is Ross on Wye, good bread, veg , shelves always well stocked, polite , always there staff. Was told by Morrisons staff that management is only interested in online sales at the Gloucester store and it shows, shameful.
