March 2024 by Claire Baxter
Took my grandmother's ring in to see if it could be sized and cleaned. Was a little worried as the ring is over 80 years old. The lady I dealt with was very helpful and reassuring. They took great care of this very precious ring and it came back looking beautiful. Thank you H Samuel
March 2024 by AJ Pearce
Really enjoyable experience buying an 18th birthday present for my son. Staff were friendly, knowledgeable and relaxed. Mackenzie really went out of her way to ensure everything was perfect. Thank you ?
February 2024 by Garath Reynolds
Bryony was really helpful and her service provided was excellent.
February 2024 by Jackie Hutton-Potts
We are thrilled with the engagement ring ?. Initially it was looking as if we'd have to wait over 2 months to get it in the right size (& might have looked elsewhere) but Holly had the brainwave idea of suggesting that I try the next size up. It seemed just about ok so she searched for that size in other branches and managed to locate one, which meant we only had to wait 3 days! Thank you so much Holly!
February 2024 by Steven Moloney
Great service! Wonderful time buying the wedding ring. Excellent value & quality and being a memorable experience, Claire you get 10 out of 10 ? we will definitely will be back for anything else in the future!
November 2023 by Eclectic Thursday
Exceptional experience from Claire
November 2023 by Lady Liz
Wonderful service from Claire P. We ordered online for home delivery and forgot we'd moved. Found and redirected our order into store. Organised a call to advise ready for collection. Lovely and friendly. Had a good giggle with us about our mistake but still maintained great professionalism. Brilliant service
November 2023 by Mark Austin
Amy was very helpful today and we will be back soon to purchase!
October 2023 by Michelle Belfit
I visited H.Samuels at Gloucester Quays today to buy my husband a 10 year wedding anniversary present. I was welcomed by Claire and her lovely colleague. I explained what I was looking for and Claire listened to what I wanted and found me the perfect watch. She took her time to show me the watch and explain all the little details. Both her and the lady she was working with were kind and patient. I can not fault the service I received today, it was first class and will definitely be recommending H.Samuels to all my friends and family. A big thank you to Claire and her team ? I can not wait to surprise my husband with such a beautiful watch.
September 2023 by Cara Lippitt
The whole staff were absolutely fantastic. They helped my fiancé pick out his wedding ring and helped me through getting my wedding ring designed especially to fit my engagement ring. The bespoke service was great - they kept me updated, I was able to see the designs and make any changes, and they shared in my excitement of getting the ring made.
July 2023 by Steve Jones
Great store with great service. Glad I dropped in
June 2023 by James Parkin
Very helpful when my Mrs decided to be a pain and change her ring both bryonny and Amy were amazing help with the whole process
April 2023 by Simon Monks
Amazing staff, really helpful. Went to the store to look at watches and ended up buying two :)
February 2023 by Paulius
Great shop as sales lady helped me a lot to find the right item for a right value.
September 2022 by Temi Ade
The entire staff was great. But Claire, the manager, was really lovely. She made the entire visit worthwhile. My fiancé had been in store weeks back to get an engagement ring and she was very helpful to him in making his choice. Then, we wanted this exchanged for a bridal set. For every questions we had, Claire provided an answer, went over and beyond sharing ideas and inspiration. Explained every little detail including the value of insurance. We not only exchanged the ring for a bridal set, but also got my fiancé an engagement ring. Claire had a lot of positive energy and was genuinely interested in our conversations during the visit. This meant a lot. Customer service doesn?t get any better than this. I received an exceptionally great service. I am a happy bride and pleased customer. My fiancé is too. Will be coming back!
