July 2025 by Josh
Sharon was excellent
July 2025 by Grace M
Came in to get a quote to fix my bracelet. Sophie helped me out and was super friendly and chatty.
June 2025 by Alison Kelly
A really lovely experience at H Samuel this morning. After having been to a few local jewellers who were not quite as helpful, we met Claire at H Samuel Gloucester. Claire changed the batteries in our watches and then told us a little bit about two family rings that we had. We were very curious about their history and what they were made of. Claire was able to read the ring with the hallmarks and tell us the maker name and carat. We have sent one off to be refitted and one to be valued and depending on the value we might have some work carried out on it.
Claire was very professional, informative and took an interest in our items. We look forward to finding out a bit more about them :)
June 2025 by Edmée Smart
Sharon (in Gloucester) could not have been more helpful when cutting off my Nana?s wedding ring. She was quite apprehensive about having her wedding ring removed for the first time in 56 years but Sharon was patient, reassuring and very kind. Will definitely go back. She?s a credit to your company.
June 2025 by Lissie Balster (LissieBee)
Excellent service from a lovely lady called Sharon. She was very helpful and cheerful
June 2025 by claire turner koprowski
Sharon, Lovely lady
May 2025 by Jake Jacobs
Excellent service and very friendly, many thanks
May 2025 by Dieter
I was served by Sharon who was was very welcoming and helpful throughout. She made my shopping experience very easy.
May 2025 by SoyaBean566
Very good service very helpful
May 2025 by Jamie
Terrible customer service. I went in looking for help to find a watch. Lady just says there all in the window have a look. What happened to, let me show you some of our best sellers or any type in particular you are thinking of. Very poor
May 2025 by Richard Beard
They had what I wanted and gave excellent customer service.
March 2025 by Will Truman
Great service, Sharon was very helpful and friendly when choosing the watch I wanted.
February 2025 by Ellis Baker
I got served by a lovely lady called Sharon today. I bought a watch at Christmas and it had started ticking too fast so I went into the shop and they were able to fix it for me there and then. Great service from all the staff in there and felt very welcome when I went in.
February 2025 by Ellie Reade
Had my ears pierced here, great customer service and welcoming atmosphere. Friendly staff and very informative on proper ear piercing care. Even supplied a small bottle of cleaning solution for free.
December 2024 by alistair holyhead
So my server was Lucy Gloucester, she was amazing, understood what I wanted and made it so easy
Thanks
Alistair
