December 2023 by Jon Westgate
I went to renew my contract and choose a new phone which I gave to my wife because she needed it more than I did. I got to discussing that my current phone (Asus ROG 5) had terrible service. Dropping out on WiFi calling and generally only being able to make calls with 4 bars+ in signal. The EE guy suggested replacing the SIM. Now you can't do this in store without showing photo ID and allowing your photo to be taken. I consented and jumped through all the required hoops. Once the new SIM was installed, I had no signal for 30 minutes. After service resumed, I just carried on as normal. It was after a few days that noticed that I could make calls with 2 bars or less of signal. Places where calls would just drop out, they just worked. Even with my phone in my pocket and using a Bluetooth headset which was unusable before, now works perfectly. So well done EE guy.
December 2023 by Alan Stevens
Quite a small corner shop, could get quite uncomfortable if it got busy. Staff were helpful. That's it.
November 2023 by Ricky Jones
I went to Gloucester EE store because I was struggling with signal on my previous provider. I wanted guidance on some business mobile deals and was greeted your colleague Kobe. Kobe is a fantastic asset to your store and company, he was patient, meticulous and made sure I knew everything during the process. It is for this reason I will be bringing along the rest of my numbers from my other provider. Customer service goes a long way and Kobe was a shining example. I would thoroughly recommend anyone to give the Gloucester store a visit.
October 2023 by Ron Plenderleith
Excellent hotel central location
September 2023 by Nathan
I think I caught this store on a bad day. To start with it opened 5 mins later than advertised and when it did, the place felt like 'mood hoover HQ'.The folks working there perhaps need a reboot on the need to offer some 'customer service', rather than the odd manner in which they seemed to think they were gracing customers with their presence. It was also strange to see them ignore the phone on 3 occasions while they were chatting about their weekend.A comical experience of bad customer service! Will try Tewks or Chelt next time around...
August 2023 by Philip Wilkins
Helpful young an who showed respect and listen to my problem and counted a person who helped me with useful information and advice on the process to solve the problem
July 2023 by Marcus Insp
Poor signal and it's useless to top up when all your money in vein with horrible signal and connection. I don't recommend this provider
June 2023 by Paul Dubberley
Polite professional staff who gave us a good deal
May 2023 by Susan Boughton
Went to buy phone but didn't have what I wanted. Jack was very helpful. Rather go to Gloucester EE than my local Hereford one ..
May 2023 by Maureen Medlow
Very disappointed with the assistant, she was very unhelpful. Had travelled 20 miles for help but did not get.
April 2023 by ann walker
Don't go there. Sales practice totally pressurised and tried to sell me items I did not want.
February 2023 by beverley simpson
Visited my local Ee shop this afternoon. Jack The Manager was extremely helpful, as was his staff.
February 2023 by Mark Howell
Very helpful and professional great services
February 2023 by Anthony I
Appalling service from this store and EE. I returned a device as asked to the store October last year, only for the store to misplace the device and I end up with an over a 1000 pound bill and mark on my credit. Have called numerous times to no resolution. Previous customer for over 5 years and no compensation from the manager Jack or EE in general. Avoid.
January 2023 by sharon brock
I?m not impressed I went in to try and cancel a phone contract for my father who has dementia I have power of attorney apparently that?s not good enough they either want me to take my father in who is unable to walk and talk all they wanted a certificate and he?s not even dead yet
