September 2025 by Alan Stubbs
Reported a fraud to Barclays Bank in Gloucester, spoke to marlin 10 out 10 so helpful, so pleased I could speak to someone,
August 2025 by Arthur Mckenzie
I recently visited the Barclays branch and was helped by Rory, who gave excellent service. I was having trouble with my Barclays app, and Rory took the time to guide me through everything step by step. He was patient, clear, and made sure I fully understood how to use the app before I left. It was such a relief to get it sorted, and I really appreciated how approachable and professional Rory was throughout. Great customer service!
August 2025 by Aliyah Oyedele
Kieran in the Gloucester branch was amazing bright cheerful and full of life made me laugh. It is very obvious he loves his job and really cares for the customers and was very helpful was in an out of the branch in 5 minutes and the money came in almost immediately which was fantastic.
August 2025 by jason fernando
I had an issue with obtaining the code from the card reader. Rory explained it to me, step by step & was very courteous. He went out of his way to find a solution for my issue. I am extremely happy to receive excellent customer service from Rory and will be happy to keep banking with Barclays in Gloucester.
August 2025 by Sian H
I had a problem with a recurring payment that I was unable to cancel I spoke to a lovely lady Marilyn who sorted it all out for me and even helped me out with sorting a new card and how to access it straight away. absolutely brilliant service
August 2025 by Umagash Nathan
Kachana at Barclaycard was very helpful with my query.
August 2025 by Sufyan Khan
I have been to gloucester branch. Staff was good specially security guard was very kind and respectful. I appreciate him.
August 2025 by Natalie Kenneally
Absolutely brilliant! Ali dealt with my deseaced Father's account so efficiently and respectfully. Would definitely change banks as it's nice to speak to a real person for a change Well done Ali, a pleasure to meet you!
August 2025 by Cheryl Hunte
To whom it may concern,
I am writing to express my sincere appreciation for the outstanding service I received today 13 August 2025 from Marilyn a phone call. She answered promptly and was friendly and relaxed, which immediately put me at ease.
Marilyn handled my inquiry with exceptional efficiency and effectiveness, and I was able to obtain a new, updated banking service thanks to her help. Her high level of performance is exactly what I would expect from a leading bank like Barclays. You are fortunate to have such a dedicated and professional employee on your team. She is a true asset and a great example of the kind of staff that promotes customer satisfaction(Not and AI).
Thank you, Marilyn, for your excellent service.
Sincerely,
A very satisfied customer
August 2025 by Archie Brennan
Excellent service by Kieran on the counter
August 2025 by Jaykishan Sheth
There are around eight banks in Gloucester City Centre, but my experience at the Barclays Gloucester branch truly stood out. The staff provided outstanding service, and their support helped me decide which bank to choose for my account and investments. I?m now confident in my choice after speaking with them. Thank you for all your help and excellent service.
August 2025 by Keziah Stubbs
I have felt with Kieran a couple of times now and a pleasure to deal with, so helpful. Thank you you are a credit to Barclays ?
August 2025 by Emmanuel Johnsen
Portia Ellie and Kelly at the Gloucester Branch are absolutely fantastic , great communication and customer care
August 2025 by Clarence ?Mr C? Oddman
Hello. Today 08/08/2025 I was dealing with Marilyn. I have never met a more friendly & helpful member of staff. We got cut off whilst she assisted me but she called me back & was extremely helpful in every way. She was patient as she talked me through all the processes. From my point of view nothing was too much trouble & for the record..Marilyn is an asset to Barclay's Bank.
Thank you Marilyn
On a scale of 1-10 I'm scoring you 11.
TY
Mr C
August 2025 by Bob Roffey
I had to share about the outstanding service I received from Barclays. After losing access to my app account, I called for help and was lucky enough to be connected with the wonderful Marilyn.
She went 'above and beyond' my expectations with her warm, friendly, and professional assistance. It's rare to receive such exceptional service, and Marilyn made me feel like a truly valued customer.
Thank you, Marilyn, for your heartfelt help. I hope the company recognises this valuable member of staff
