January 2024 by alison baker
We to Asda Glos to buy a personalised celebration cake.. couldn't find any staff to print off my order...Long story short bakery closed early due to staff illness.But the lovely manager think it was Rob..managed to find a member of Staff that knew how to print and apply more order to the cake..which saved me another journey..Very Happy ..
December 2023 by dani kalpakchieva
Fix your systems!!!! On your part, it is super frivolous to your customers that your ATMs and cash register machines are not working, neither were we able to get our purchases or pay for them, so you will lose regular customers like us who make you a good turnover on a regular basis. If it happens again at the moment, my review is zero, I will not give you feedback until this changes. Shame on you, we had Christmas Eve shopping and Christmas shopping. Your problem is that your most basic things are under any criticism!
December 2023 by Richard Anderson
Poorly trained staff with regard to customer service management seems at a loss how to rectify issues. Overall This particular store needs a shake up to bring it up to Asda"s usual high standard. In future I shall be using the near by Morrisons
December 2023 by simon edwadds
Busiest time of the year and there are 3 people on the tills. You have filled it up with self checkouts which no one is using.4 or 5 tills with no one at.Very poor asda, very poor
December 2023 by Craig Jones
Went in this morning at 8 am and the store was an absolute shambles, the grocery aisles were empty beyond belief, surely you would fill at night Christmas week , must be losing loads of potential sales . Store was dirty and disgusting, cafe shut off and closed , fresh foods were better stocked but mold and dirty shelves . Whole shelves on ambient empty absolutely shocked and worst store I have ever been in.
December 2023 by Alison Hancock
Messy store, staff looking miserable. Went to fresh aisle omg, disgusting.
December 2023 by BEN EYLES
Great store. Huge variety. Plenty of offers. Friendly staff, very helpful. Cheapest fuel ?. Security is not Sia certified.
December 2023 by m
Don?t stock items advertised as available on the Asda website, no way of checking what items they actually stock in store, unlike every other supermarket chain in the country, and to top it off staff are indifferent and unhelpfulGlad I never have to shop here again
December 2023 by Kate Baldwin
Disgusted with travel money service. Closed on Saturday for staff training (more like no staff) with no warning just a sign on the kiosk. Had to collect prepaid card today only to find out that it wasn?t registered properly so now going on holiday with no money as Asda has had it upfront! Closed on Wednesdays and we fly then. Customer services unable to help. Asda shouldn?t put their name on the service as they can?t do anything..
November 2023 by Dave
Tried Asda after being disappointed with my nearest supermarket chain, and I'm so glad I did.The stock availability is great, the prices are so much lower, there's so much more variety, the vegetables are great quality.And the click & collect is quick and easy.
November 2023 by Paul
Worked here 11 years ago left due to having no staff and annoyed customers. Today even worse. Rows of shelf's empty. Then massive queue at the tills. Got to the front of the queue and found the lady (staff) on self scan crying as a customer had been rude to her! This is what happens when you replace 7 tills with 8 basket self scans 6 trolley self scans 4 scan as you go tills and have two members of staff having to check everything from energy drinks to a celery being too heavy. I remember this store had a manager for everything. Tills, cafe, bakery, cleaning, chilled, frozen even one for "morale!" All looked busy in meetings whilst staff were being verbally abused on shop floor. Nothing has changed it seems. Staff = Just a number
October 2023 by Adam Pearce
Store is well stocked, but checkout experience awful. Saturday evening and only 2 checkouts open for a "Supercentre". Cashier purposely slow (not sure if she was proving a point?), even though the queue was wrapped around the shelfs- bad management, adding 40 minutes+ to shopping, just to pay! Never waited so long anywhere to pay.
October 2023 by Carliee
Our order was late for delivery, we rang the customer help line. For the operator on the other end of the phone to be telling me the other customers addresses as to where the driver has recently delivered too!Absolutely horrifying how they can just hand peoples addresses over to another customer on the phone! So much for your information being secure with ASDA!To top it off our driver suddenly couldn?t find our property after 1minute of leaving another customers address.Couldn?t be put through to management according to the operator on the phone. Horrible customer service. No update from Asda stating delivery would be late (or in my case not turn up at all!)
October 2023 by Nikhil G Menon
The place was great to get all your stuff. They have all the things you need urgently from veggies, fruits, clothes, and electronics. This one is big and you can got there for your monthly shopping.
October 2023 by natasha Wheeler
Very positive experience today!I was looking a particular mug that I had seen online with the letter M on. I asked the manager Sean for help locating it, he tried to find them on the shop floor but no luck. After a phone call he found out they were out back. He came back with the mug that I wanted! Very happy customer
