March 2024 by Colin Nedneve
Having suffered a fire in our garage that resulted in storing items under groundsheets in the garden, whilst the garage was restored to it's previous condition by the insurance company, I misplaced a rubber ring and two bolts that belonged with the Bramblecrest parasol stand.I contacted Bramblecrest by email explaining the circumstances, and what I required. I received an automated response, but the next day received an email from Sue asking for my address so that she could send the required parts.I received a further email that day informing me the items had been despatched.This is the second time in five years I have ordered parts from Bramblecrest, and each time have been met with a quick and efficient response.The quality of the Bramblecrest parasol stand is very good. It is quite heavy, but necessarily so as we live on a hill that is sometimes hit with brisk winds.
March 2024 by Helen Flear
Really excellent customer service from Kim at Bramblecrest - professional and friendly, quickly sorting out a problem on my order (which was caused by me!). She couldn't have been more helpful - for which I'm very grateful.
March 2024 by I C K Ribbins
Having looked on the website it said open 9:00 to 17:00. However it is not for general public sales. The site is their warehouse and offices only. No showroom ?.However the logistics manager was helpful and answered the questions I had regarding the item I was interested in.As I had already seen their products on show on Evesham I was not too annoyed and was able to order direct on line.Perhaps the website needs to clearly state there is No Showroom at their Ashton Down site.
February 2024 by Katie Miller
Excellent customer service. Needed a couple of spare parts after my dog chewed them. They were great, located the parts and posted same day; I had them next day.
February 2024 by Angela Horton
Great customer service - friendly informative staff.
February 2024 by Beverley Osborne
I wanted to freshen my garden set by purchasing new cushion covers and contacted customer service to enquire on prices etc.Rohit was really helpful and came back with a reasonable price to replace them.Unfortunately when we went to place the order, my set had been discontinued. However Rohit went above and beyond by checking alternative ranges which could potentially fit. To ensure it would look perfect, he also supplied new cushion inners for free as they couldn't guarantee the new set would exactly fit my old cushions. Superb customer service... thank you again for all your help.
February 2024 by Amanda Miles
I can thoroughly recommend Bramblecrest as a good company. I purchased a Chester garden table and chairs from them. It is good quality, comfortable, well made and all dealings with the company went smoothly. I also bought a good quality garden table and chairs? cover. Unfortunately, this did develop a problem. After-sales customer services were excellent. Although it was a considerable period of time outside the guarantee period, Bramblecrest offered to replace it FOC without any argument.
February 2024 by dean morris
Contacted the customer service team for support having purchased a furniture set from a local garden centre , I couldn?t be more happy with the way that they looked after my requests, the guy ( Rohit) that supported me was very helpful, friendly and courteous . Top marks ??thank you .
February 2024 by Mathew & Clare Woodward
Bramblecrest customer service are always a pleasure to speak to- they are efficient and friendly and always deliver customer centric solutions!
February 2024 by Holly Jones
I have been liaising closely with Rohit regarding a sales & support matter with Bramblecrest and found Rohit and sales/support to provide a 1st class, personal friendly service, who went over and above the normal call of duty to successfully help me and my family. Top quality products and quality service.
February 2024 by Grace Westwood
I needed a replacement cushion for my Bramblecrest chair so I contacted them directly via email. They have always responded very promptly and have been really helpful and I have now ordered the item I required.
February 2024 by Alice
We ordered a sofa and dining set earlier this January. Rohit Machado helped on the Customer Services side with a few queries and additions to our order. He was very efficient and informed and replied swiftly to my emails. When we had a minor problem with one of the benches that arrived, he resolved it swiftly so that we swapped for another.Highly recommended service, and the furniture looks great. We are pleased.
January 2024 by Ian McPhillips
We wanted to order two additional Monterey chairs to match those that came with the original dining set. Rohit in sales support was very efficient and helpful.
January 2024 by Steve Franklin
This was the best service I have had in ages! Thanks to Sarah for super fast follow up and support to resolve an issue that was of my making. I lost some small parts to reassemble my cantilever parasol and Sarah fixed it straight away.
January 2024 by Gordon Wilde
Outstanding Service from Rohit of Bramblecrest; nothing too much trouble. Great products quality made. They are more than happy to demonstrate the parasols if able to visit their premises.A first class service.
