July 2023 by Allison Brumpton
Just went to filton store to buy outdoor light. Never been here before. Was served by a lovely young lady called Evie. Very polite, pleasant & helpful.Thankyou Evie ????????
June 2023 by Paul Martin
Good selection , goodprice
April 2023 by Simon Dicken
very poor service today, the store was busy I came to the store to see if order was ready as I hadn't received text but needed item for a job, I was told that I ordered very late to expect to pick up next day, I placed order at 5pm the cut off on website says 8pm for next day (what's not in time with this?).... I was told the orders where not ready for pickup as they had over 100 orders to go though..... I said I needed the item and that usually by 2pm in afternoon I've would have had the text to collect. I asked to cancel as I would have to go elsewhere to get the item I needed urgently, I was told they can't refund until I come back with card, or they would only apply a store credit....pretty sure distance selling act would see that differently for online order. When I mentioned this they looked for the item and it's magically appeared.For a trade customer we just want to come and collect item and crack on, what's the point of click and collect, if like most of the people in the store we where waiting a while, time is money.You would have known yesterday or before that the was 100 orders coming in today if they send from DC overnight, to be able to staff your operation, trying to make a customer feel guilty about simply trying to get a service that you've advertised isn't good was to do business if you want our business in the future. If you can't offer the service, they it should be removed from website, it's not the customers fault, nor should they be made to feel bad about the service....
January 2023 by faisal mustafa
very very poor customer service today I went to collect my order and I have been in queue for 15 mins and after 15 mins he called who next and I went to him and he refused me to serve and been very rude with me and i had to leave without collect my order very poor customer service
December 2022 by b v
Absolutely too quality service each and every time I use this store. Helpful, friendly and knowledgeable staff. With the Screwfix great prices and the fact they are great with refunds this is why I only ever come to Screwfix for anything DIY.
December 2022 by Geoff Lewis
Always good. Good prices / friendly and helpful staff. Fast and efficient. Same products cost x3 in B&Q - who struggle to put the right prices on the things they try to sell.
November 2022 by Owen Hastings
Always a huge queue, click and collect takes just as long as ordering at counter. Never enough staff on. Toolstation just round the corner has it together and never keep you waiting.
October 2022 by Lost Aussie
Really poor service, disorganised potentially because they are under staffed and rude. The foyer has 20+people waiting with one complaining that he has been hear for 45min.
August 2022 by Darryl Lewis
Got too much of one product for a DIY job and was returned with no issues for a full refund. Have used this branch a few times the week and they've had a good selection of products at very competitive prices. 10/10 would recommend.
August 2022 by Suga Sean
Nice staff and as always had what I was looking for.
June 2022 by Leanne Chambers
Had exactly what I wanted and very helpful staff. Great parking and access. The app makes things very easy to find too with a good search function.
June 2022 by A J K
good selection for all trades.
May 2022 by Dhiresh Mistry
Anything and everything one stop tools\material buying shop. Amazing catalog on website and app, every product has unique number for ordering.
April 2022 by Diana Gornall
A great experience! Was buying my first angle grinder and needed help and advice. Friendly and helpful experience.
January 2022 by a h
I went there the other evening, standing behind another customer, rude staff no welcome or any kind of customer service, just abruptly told him to go to the other counter. All the counters were free as there were only 2 of us in the store. Then my turn came along as I gave the slip rudely replied your card. They have a couple of really helpful and cheerful staff but unfortunately last 2 experience are the opposite.
