January 2025 by Renata Cabello
I must say my experience today was awful, very poor costumer service.
A young man call Billy was very unpleasant. He said your card is declined and I replied to him that it is impossible maybe I put the wrong pin on it (was the case).
Billy, replied again: If it is the pin or not I don't know, and took a pen and signed under the ticket declined and put in front of me.
To be honest, with other clients around is a very embarrassing situation.
My opinion as a costumer, maybe will be a good idea to do some training on a costumer service and refresh your stuff.
It is not what he said, it is the way of he said it.
He could say: it didn't go through, could you try again please.
To be empathetic and having good manners is an essential skill in costumer service.
July 2024 by Jon Parrott
The main reason for coming into Ciren today was to go to H&B. Get there c.12:40pm and it?s closed till 3!
December 2023 by Victoria Jane Thomas
Fabulous knowledgable staff. & the manager Alastair is lovely, very helpful.
October 2023 by Helen Haddrell
My Daughter and I came into the shop last week and had the most wonderful customer service by a young man called Kit, he was very knowledgeable and extremely helpful, we went away very satisfied with the products he recommended- Thank you Kit
January 2020 by Stephanie Mcpherson
I went in today and the manager helped me. I didn?t take her name. She?s a little blonde lady.
January 2020 by Stephanie Mcpherson
I went in today and the manager helped me. I didn?t take her name. She?s a little blonde lady.
I just wanted to say thank you so much for your time and for helping me.
You really are a credit to the company xx
