August 2025 by Terry Wright
Yesterday went into shop to have data from my old tphone transferred to a new phone I had purchased from this store previously. Jack was extremely helpful and patient, friendly and charming throughout, explained clearly what was happening. Excellent service.
November 2024 by Cotswold Combat
Outstanding customer service!
I?m extremely pleased to have walked into this EE store on Tuesday.
I was a little disappointed with our Vodafone package, Damien offered me a saving of over £720 a year and upgrade to 5G! He was extremely helpful and informative.
I couldn?t be happier and will be sure to head back when we next need an upgrade.
November 2024 by Ian Ottaway
I recently had cause to head to the Cirencester EE Shop to arrange new phone contracts for me and my wife prior to heading off for a holiday in Australia and New Zealand. The first person I dealt with was very friendly, but ultimately there were a couple of issues which necessitated a second visit the following day.
The next day I dealt with Rowan, and he resolved the issues very professionally and efficiently, meaning we are able to enjoy full connectivity with our family at home while we are on holiday.
Mistakes can happen in this area and I accept that, but I firmly believe the most important thing is how these issues are resolved, and Rowan was exceptional in resolving the issues. He was also very pleasant to deal with. Full marks and thank you Rowan.
October 2024 by Gill
Rowan in Cirencester was so helpful amazing customer service an asset to your company.
October 2024 by Dark Sabre1988
The lady who served me was very patient and helpful, she was very nice and friendly, but more importantly she was very thorough. I wish her the best the life has to give her
October 2024 by Lesley Vernon
Damian was very helpful and patient today. Great service.
September 2024 by Eleanor Jane
Came in with two problems that EE could not help me with online. A great member of staff helped me immediately. Will just come into store next time to resolve any issues!
May 2024 by Rich
Always a well informative shop, with friendly staff.
October 2023 by Alice Haley
Spent over an hour in the shop setting up a sim only contract, not even buying a phone. Followed the instructions when I got home to find out my number hasn?t transferred and I?ve had to spend most of my day on online chat to EE. Whenever we visit EE Cirencester it is just always, slow and unprofessional. We are very patient but when you pay for a service and aren?t receiving it, it?s not acceptable.
October 2023 by Robin Smith
The network / another store screwed something up. Went in under serious time pressure to get a new sim provisioned to get a working phone back ASAP. Chap in the store amazingly efficient and helpful and tolerant of the pressure I was under. Kudos!
August 2023 by Jasmine Whitaker
I always have a great help here. Shout out to Ewan the ?IT? guy ??
August 2023 by Ola Olafare
I have been EE customer for over 15 year, this store in Cirencester is the BEST place you can receive the WORST customer services on this planet. Twice I have been there and they couldn't resolve my problem, they were just quoting different excuses. My last visit was few days ago, I took my laptop there, after few augments, we concluded I should be issued a new sim card, after 30 minutes they couldn't issues the sim card, " OUR SYSTEM IS NOT LOGGING IN". I couldn't believe thatThey talked over each other, while agent A was dealing with with a female customer he will be talking over his colleague and interrupting another business that he was not asked to intervene. He trying to show off as if he knew every solution to all problems unfortunately he is the worst agent. A very bad experience. never will I go to that store again. Unhappily I rated one star, how I wish there is something below 1 star
July 2023 by Karen Roberts
Utterly appalling service. spent 1.5 hours in shop buying a new phone and contract. The new phone did not turn up on time, no call to say when it would be. Transfer by PAC from old phone to new took over a week despite being told it was 48 hours. I have no information whatsoever about EE, no contract, no nothing. I am on an unlimited contract for 2 years. Today I receive a text to say I have reached my limited and will be barred from use. The Customer Service in the shop to resolve this is non existence - you are not doing me a favour by offering to call customer services to resolve this. Whatever that number is. Steve Bush is the Manager if anyone has the same issues, I hope he will resolve the attitude of their staff and committing to deliver and not.
April 2023 by Mark Johnston
Excellent staff very helpful
April 2023 by Rodney Higgs
Very helpful staff managed to get a good upgrade deal for a Samsung S23+.
