June 2025 by Jim
Terrible customer service. One staffmember at the doorside checkout determined to finish her conversation with a personal acquaintance before serving customers. Product knowledge lacking, so has to call a supervisor from the other end of the store. No-one else serving in the meantime. Staff in the pharmacy avoiding eye contact with customers out at the tills so that they do not have to serve them. If you ask if anyone is serving, you're told 'this is the healthcare counter', the point apparently being that they only want to serve you at that till if you 'want something from behind the counter'. Customers are apparently expected to know this through clairvoyance without it actually being communicated anywhere. And presumably nothing sold on the main floor is regarded as 'healthcare'. What on earth has happened to this company?
May 2025 by moises gardner
they never open at 9.00 but few minuts later,even if customers waiting outside ,You can see staff talking inside with not rush..once they open I had to wait in the counter again because not staff anywhere I have to ask for a staff member to be attended.as they walked up and down ignoring us;
February 2023 by Sarah
So many different products, lovely service with helpful staff and a nice environment.
January 2023 by George Maxwell
Really lovely opticians. Naheed and Bridget were particularly kind.
December 2022 by Jessica Curd
The ladies on the no7 counter helped me and my elderly mother with products, they were so lovely with her , she felt completely uplifted by them - great service
November 2022 by Bryan Lang
Very helpful staff at Pharmacy. Thank you
October 2022 by Carole Morgan
A lovely place to shop. Staff are very friendly and helpful. Always good offers on too.
September 2022 by VA DJ
Mostly well-stocked and pleasant staff.However, deducting stars because I made an online return to this shop. Was given a flimsy scrap of handwritten paper from shop assistant, nothing official, as proof of my return and breezily told I'd get the refund soon. It's been beyond the waiting period and I have nothing. Maybe good for in-store shopping but don't return stuff here, staff seem to have no idea how to process orders, or have no connection with Boots online. Boots just told me they have not received any return. Have tried calling this store multiple times, no one will ever pick up. Either way I'm out of pocket and need to go through hassle of finding money! Boots, get your act together!
August 2022 by The Lynx
Mostly well-stocked and pleasant staff.However, deducting stars because I made an online return to this shop. Was given a flimsy scrap of handwritten paper from shop assistant, nothing official, as proof of my return and breezily told I'd get the refund soon. It's been beyond the waiting period and I have nothing. Maybe good for in-store shopping but don't return stuff here, staff seem to have no idea how to process orders, or have no connection with Boots online. Boots just told me they have not received any return. Have tried calling this store multiple times, no one will ever pick up. Either way I'm out of pocket and need to go through hassle of finding money! Boots, get your act together!
August 2022 by Damian Bass
We ALWAYS have an excellent experience in this shop. The advice from the pharmacy is always helpful, detailed and never rushed - even for the simplest inquiry. The staff are always friendly, professional and give the impression that nothing is too much trouble even when there are lots of people wanting assistance. Such a great service, thank you
July 2022 by Michael Potter
Waited 25 minutes seemed totally disorganised,
June 2022 by Mary Hart
Sadly the wait for counter service and prescription pick was really slow. Guessing it might be due to staff shortage.
June 2022 by Gerry Boseley
Polite efficient staff and a nice place to have wander around and find a present for that special person
May 2022 by Mollie brunsdon
Poor customer service in the dispensary department - would definitely recommend to go elsewhere.
February 2022 by lawal ayobami
A good pharmacy close to the town center. Good customer service .
