February 2024 by Ricky Collingwood
Have had flowers delivered on a few occasions. Price was very reasonable, the flowers were lovely and fresh. My wife loved all of them.I will continue to use in the future.Highly recommend.
February 2024 by Nicholas O'Brien
First time customer, as local flower shop had closed.My wife was very pleased with her Valentine's Day Kiss arrangement in a vase.Delivered at 10 am on the day.Helpful on phone when website prevented me paying.Shall use in future
January 2024 by indra parusha
I ordered flowers for my wife, delivery to Castle Combe.Love it.Thank you so much.
December 2023 by Megan Heal
Over the moon with our wedding flowers. They were exactly what I wanted, could not stop staring at them! Zoey was a delight to communicate with. Thank you
November 2023 by Angie Carroll
Love Lucy Butler Flowers
September 2023 by khloe martin
Really beautiful flowers, used sustainable packaging and was super friendly
August 2023 by Mike Harding
Beautiful flowers, delivered on time, great price and very well wrapped. 100 percent use again
July 2023 by sebastian liberek
Ordered some flowers for my wife to delivered at work and they came from here. They were amazing thank you very much.
April 2023 by Ben Westlake
I frequently visit the fabulous team at Lucy Butler Flowers. They offer a great range of fresh cut flowers and houseplants but what stands out most is how incredibly friendly the team are. In this day in age, customer service is often over looked and people don?t take enough time to share how positive there experiences are. From the moment you step in you feel relaxed, calm and while always busy bunching flowers the team will always smile and wish you a good morning or afternoon leaving you to explore the shop, amercing yourself in all that this cute cottage florists has to offer. I buy fresh flowers every two weeks and I?m always hit with a burst of colour and smell that takes me back to being on holiday somewhere sunny. My houseplants are thriving and I recently purchased a lovely pot that has cheered a window ledge up. There is no where else on the high-street that offers such great quality, reasonably price plants and flowers that truly make your house a home. As mentioned at the start the staff truly make the experience a positive one. Thank you for making an anxious person feel so welcome in your wonderful florists.
April 2023 by Lucy
Ordered some flowers for a dear friend whose mum had just passed away. I always like to support local business? and give them money instead of large company?s. The delivery company delivered to the complete wrong house. I got an email saying the flowers were left 28 doors up. My friend never received the flowers and the delivery card was put through the complete wrong door so she wouldn?t have known about the flowers if I hadn?t checked if she had received them. Called Lucy Butler flowers to let them know the issue and they refused to send out a new bunch of flowers and said their duty of care had been completed by letting me know where the flowers had been left. They were left 28 doors up from the delivery address that I put and the delivery card was left 24 doors up from the delivery address!! The person they were delivered to hadn?t answered 24 hours later. To which the flowers would?ve been without water all this time. Seller refused to send out more flowers until they received the original missing flowers and the whole thing ended up being a goose chase for my friend whose mum had just passed away. Lucy Butlers Flowers said it wasn?t their issue as they let me know where the flowers were left. Their duty of care under the consumer rights is to deliver the goods that I had paid for to the correct address or to refund me which they refused to do both as they ?couldn?t afford it? yet we?re happy to keep my money for missing goods! I understand they probably have had people in the past try to scam them out of 2 bunches of flowers but in this case the delivery driver messed up and what was supposed to be a nice gesture turned into a goose chase for a grieving friend and I had Lucy Butlers company arguing with me on the phone refusing to correct the issue. I never leave bad reviews but not only was the delivery terrible and completely wrong, the customer care was appalling and I won?t be ordering again and will be telling others not to. Do not give these people your money because if something goes wrong they will not correct the issue, stay clear!! *EDIT* I will add that my friend eventually got the flowers 24 hours later by knocking on doors after Lucy butler refused to correct the issue. You did not offer a resolution, as I said in my review your resolution was you will not send out more flowers until you receive the missing flowers back. To which no one could get hold of the person 28 doors up so was an impossible solution. Completely fair and honest review. The flowers were lovely though. Better than I thought they would look. Service was awful.
April 2023 by Karen Holley
Just had fabulous flowers delivered from Lucy Butler Flowers. Stunning, fresh and a wonderful varied selection. Thank you.
March 2023 by Dean Cox
I live in the USA but I can always rely on Lucy Butler Flowers to make a nice arrangement for my Mother. Always money well spent. Wouldn't consider using anyone else.
February 2023 by May
Amazing customer service! Fitted in a same day delivery at very short notice. Recipient said the bouquet was beautiful. Kept in touch and sent delivery confirmation email. Would 100% recommendThank you so much!
January 2023 by Chris Allen
I ordered a bouquet of flowers to be delivered for my partners birthday. They arrived today, I requested they arrive around midday and they arrived right on time! The flowers were beautiful and my partner absolutely loved them, it really made his birthday special. Thank you!
December 2022 by BRIT D
I live in the USA and still like to support local business 'at home' My Niece had just moved into her new home, and I wanted to send her flowers. I asked an old friend who lives in the area, who she would recommend. What a great recommendation! Not only were the flowers beautiful, service was great too. The nice person who delivered, even handed the bouquet through the bedroom window (front doors are a little weird where my niece lives)! I will definitely be ordering again.Thank you, Tina D.
