March 2024 by Edward Woznicki
I bought a Frying Pan 3 years ago online. Unfortunately, the non-stick coating has been compromised and food sticks to it.I sent an email to the customer services department as I was out of hours for the department opening times. At 9:10am the next day I had a response from Caroline. She was informative, professional, friendly and helpful.She quickly processed a replacement as the pan is within the guarantee, and gave suggestions on how to prevent the issue happening again.Big thank you to Caroline, and a huge thumbs up to Robert Welsh for great after sales care. Will certainly use this company again due to this experience.
March 2024 by Diane Moore
Wonderful shop, friendly knowledgable staff, would definitely recommend
March 2024 by Karen Mills
Always a great pleasure and experience going to the Chipping Campden shop. Delighted I?ve now completed by 12 person Ashbury set and brought with my special birthday vouchers the knife block set, which has been on my wish list for sometime.The staff extremely helpful and knowledgeable, thank you and I look forward to another trip.
March 2024 by C TH
We went to the shop to buy a set of cutlery to match some that we already had. The staff were exceptional, able to identify the range we had and advise on the different implements that made up the range. Once we had decided on our choices, they went above and beyond to ensure that we got the best price, which in our eyes was a bargain. Exceptional customer service and highly recommend!
January 2024 by Mike Clegg
Popped in to look at Cutlery for daughters wedding. What a great selection and well laid out to handle feel to be able to make the right choice. Staff had a lovely balance of helping and advice with giving space and time to choose. point of note we tried three big deptartment stores in Birmingham and only found one that had Cutlery which happened to be 4 sets of Robert Welch. So could have saved our selves a trip and gone straight to thier shop.
January 2024 by noga flaishon
Delivery never arrived.
January 2024 by John Stenhouse
Lovely shop, helpful staff, beautiful cutlery, highly recommended
January 2024 by alistair
Excellent!If you?re looking for quality products and/or something special as a gift, Robert Welsh is the place to shop. We?ve been shopping here for many years and have recommend to family and friends they also now collect this great range of products.We went to the shop just before Christmas to buy presents and again yesterday to purchase cutlery and pans. The level of service from Charlie, on both occasions, was exceptional - he was attentive to our needs, providing excellent advice, and it was evident that this experience was about ?us? - not about a quick sale (not that they need it).Sam gave us an excellent overview of product knowledge and aftercare - she made us feel very welcome and unhurried.Thank you both for great friendly service and hope to see you again soon.
December 2023 by Jack Howley
The staff were super friendly and helpful, guiding us through the sets available. They were flexible and accommodating too, helping us to design the set we wished to have.
December 2023 by Claire Woodcock
As always, Robert Welch is a wonderful experience. Such top quality and a wide variety of products. The staff are so friendly and helpful. Thank you
November 2023 by Acorn2Oak Property Advisors
Thanks to Caroline and Charlie. Very informative and happy to answer all our questions! Now the proud owners of a whole new cutlery and knife set!!
November 2023 by Geoff Vincent
Bought a great set of the Signature kitchen knives in this lovely studio store. Customer service from Diane and Sam was exceptional.
October 2023 by Andrew Turner
What a delightful experience! Diane patiently guided us through the entire canteen and then even let us swap bits in and out - you can?t do *that* online or at John Lewis. Heaven on a tine: thank you!
August 2023 by Mike Jahn
Called into the Chipping Campden store yesterday to buy some additional cutlery and Sam, the member of staff, was most helpful and friendly. Great experience, thank you so much, we will be back??
August 2023 by Freddie Cairns Palmer
After a wonderful journey through the English Countryside, I found the most excellent Robert Welch Studio, nestled quietly in Chipping Campden.There I was greeted by Debra, whom after twenty years of loyal service representing this superb Brand, was most helpful and very knowledgeable.After over a decade of successful usage my kitchenware, including versatile chefs cooking knives and fine cutlery could be added to, even in the same styles! How many Brands can boast that I wonder?Do pay a visit if you are able, this studio shop is well worth it, as it represents a kaleidoscope of colours and homeware options to embellish any home.Best Regards, and many thanks to Debra and the Top Team at Robert Welch.Freddie Cairns Palmer
