March 2024 by Steve Evans
Terrible experience at the Cheltenham (Tesco) store last week. I bought four pairs of glasses 11 months previously and had very good service from the young chap who served me. My visit last week was to return a broken pair for replacement and for another pair to be adjusted. While I was in the middle of explaining the problem to the lady serving me, she took my glasses from me and walked away while I was still talking to her. I called after her to please come back so I could finish what I was saying but she ignored me. When she returned with the adjusted glasses, she accused me of raising my voice. I explained that I called after her because she walked away as I was still talking to her. She then became very defensive, and said that because I had raised my voice she would not do anything about the broken glasses (she also claimed it was my fault that they had broken). When I tried to protest at this, she refused to look at me. Her attitude throughout was thoroughly unpleasant. I am a mild-mannered and quietly spoken pensioner and I left feeling stunned at the rude and unprofessional treatment I had received. I immediately phoned customer services and spoke to Lauren who was very helpful and understanding. She arranged for me to go to the Gloucester store where the manager, Nathan, arranged for my broken glasses to be replaced. I still had to pay £50 which I wasn't thrilled about as they were only 11 months old, but I didn't want to make a fuss so just paid it. Just to confirm, my one-star review is for my experience at the Cheltenham (Tesco) store, not the Gloucester store who were helpful and courteous.
March 2024 by Simon Thompson
Great service. Thank you Amanda. :-)
November 2023 by Ceausu Catalina
Big thanks to Amanda that help me out, as I was going to cancel my subscription and forget about Vision Express. I was waiting for them to get my details right and sort out a refund for me. I have been there twice and then called twice. Every time I was told that the system doesn't work or whatever and someone will call me to sort that out. Of course it didn't happen. I'm only giving the stars because I'm really grateful to Amanda who is a nice and genuine person that puts effort in her work and she really seems to know everything about her job. I'm going to limit my comments to Amanda as I don't want to be rude.Just to mention that I have moved to this area from Somerset one year ago and they haven't switched my addresses until now, when Amanda helped with that as well.( I have a monthly subscription for contact lenses, so my address is quite important ?)Another thing to mention is that I have never had any issues with Vision Express back in Somerset.
September 2023 by Janie Whittemore
The staff at Vision Express are so helpful and friendly. They have lots of patience and will explain everything you need to know, without being salesy.
August 2023 by keith goodhall
Excellent service from booking to seeing optician
August 2023 by Roy Dickens
Excellent,helpfull and explanatory service and extremely friendly polite and friendly staff Definately the tops well certainly this branch
June 2023 by Max Moughal
Booked an eye test online easy peasy, very friendly and very professional staff, no pressure to spend money on a prescription, could not ask for a better service, highly recommended.
May 2023 by Mary Jones
Very good service, didn't av to wait long and very pleasant people
December 2022 by Mike Lewis - 5V
Always very polite and professional. Ordered replacement frames and arrived the next day. A+
December 2022 by Chris Cottard
Customer service was excellent in choosing new frames and lenses and prices for various options.
December 2022 by Norman O'Connell
The girls were very friendly and efficient, also very patient.
November 2022 by Sarah Hollyman
Not happy with my glasses they not read and distance and not worth money I got bad eyesight now worse and take so long for my glasses over year now I thinking I need my money back ? £350
November 2022 by Louisa Clare
Really bad experience at the Cheltenham (Tesco)store yesterday. I had a message to say my sons glasses were ready to collect and to phone and book an appointment to collect them and fit. I booked for 4pm. I travelled across town with my three young boys and arrived on time, I was told they will be about ten minutes so I went to check something in store as agreed with the lady who I dealt with. We came back after 10 minutes and sat down to wait to be seen, 30 minutes passed and (boys were getting restless) I asked the lady how long it is likely to be and she very abruptly said I don?t know we need to deal with other people first so will be a while. I asked what the point of an appointment is if we have to wait so long and she didn?t really answer. I asked how much longer and she said probably about 10-15 minutes which would take the waiting time to 1 hour (with three young boys, this was becoming quite stressful) I asked about a complaints form and was told to just take it up with her manager. Anyway the point to the post is that this lady was really rude, not at all apologetic and had really bad customer service skills.
November 2022 by Pankaj Vaja
We asked for an immediate appointment , the lady found a cancelled appointment and the Optician and the staff were all a credit .The Optician picked up some issues with my eye sent a letter to my GP and the hospital.On the spot Just Fantastic .Will go again and recommend Vision Express.Pankaj
November 2021 by Tracey Morris
My appointment was on time and the assistant was very friendly. The optician was fantastic. He explained details about a previous procedure on my eyes and backed all this up with evidence during my test. He was very knowledgeable and friendly and I would definitely return if I were to have the same gentleman.
