March 2024 by Wendy Wiggett
Excellent service, Ollie was knowledgeable and helpful, more importantly made us feel comfortable and at ease.
February 2024 by Rebecca Coulthard
Awful measuring, fitting and customer service. I am still waiting for a response from customer services 2 days after they promised to return my call. After SCS measured incorrectly leading to a huge gap in the carpet on my stairs, fitted the door bar so badly that I can no longer shut my bathroom door and fitted faulty carpet with a line running through it in the bedroom, dis-satisfied would be an understatement. They have still not resolved my complaint. DO NOT use them.
December 2023 by Naz F
Awful. Avoid. Communications after order is dreadful. Changed our carpet design but never confirmed the full breakdown and update of the new cost causing issues with the carpet fitter who are self employed contractors.
September 2023 by Dylan Bodenham
Very poor how they set the payment plan up every time the price was agreed no one could remember they also made it a very long and difficult process. All the staff who I was speaking to all was working out the price and all come to different conclusions I really like my sofa but it was a horrendous experience and I WOULD NOT USE SCS AGAIN!!!
June 2023 by Christine Woakes
Had problem with suite,went into cheltenham shop,john the manager sorted the problem with in ten mins..the staff...mat,simon and ollie are great too...all very helpfull and polite...
December 2022 by Malcolm Rogers
I am very disappointed with the way customer service has treated us!Our furniture was faulty, and we have to put up with it until after Xmas ?
November 2022 by Ian Hart
Salesman not pushy. Very helpful. Got a new sofa coming in the new year. Carpet for bedroom very soon. For 5 stars it shouldn't cost 100 pounds for delivery.
November 2022 by Esther Cole
2 stars one for delivery people who was brilliant they went above and beyond to get us a loan sofa as SCS decided not to tell us that our sofa wasnt actually being delivered like the emails stated so they could only delivery our arm chair. The customer service is awful. 4 delivery dates and still no sofa and they dont even bother to let us know it actually isnt being delivered so having to take time off work for no reason. Now they dont even know where our sofa is. We was might to have our sofa end of august still havent got it now its November. Our sofa is apparently lost and they dont know where. Never using scs again!!! Communication is disgusting!!!.
October 2022 by Ben Lewis Tierney
We had a mess up with the fitting. Just a mistake. Wasn't hugely bothered as the man who fitted got it sorted. The problem I had was with the company directly. After our carpet was re-ordered we had no communication from the company to say there was any delays or problems. We were told that we had been put on priority. Heard nothing for over 3 weeks, called up to find out what was going on. I was told by the lady on the phone that she'll have to speakto a manager and I'd get a call back in the week. Over a week goes by and still no call back. Called them back up to again find out what's supposed to be going on. Was told my carpets were due into the store on the Tuesday two days later. Tuesday goes by. No call again. No communication. Call them back up to chase them up again. Finally get somewhere. My daughter's bedroom at this point had no carpet for about 6 weeks. Bearing in mind that the carpet from order originally took 2 weeks and then we were supposedly on a priority for the re order. No customer service, very little help from there staff. Shambolic is probably the word to use here.
August 2022 by Marlene Pearce
Would recommend ScS. Mathue who helped us was brilliant. Because of my needs it was very difficult to find a suitable sofa. Alot of them were too soft and I couldn't get off of them. There is a lovely selection and it is good quality. Anyone else would've been stuck for choice. I'd nearly given up when Mathue found us the perfect sofa. We also got a very good price for it. All in all it was a very good experience.
May 2022 by Sue Cook
Soooo upset. Was expecting my carpets originally in April then may which they did arrive WRONG COLOURS, then I was told 2/3 week's , just rang today as it's 3 weeks ago now been told 10th June. NOT GOOD ENOUGH. Sort your self out SCS. Don't even deserve one ?.
March 2022 by Stephen Butler
Had carpet fitted yesterday looks good .BUT my days charged an extra 30 pounds to take up 6x6 bit of vinyl then left it with me to get rid as all the off cuts and couldnt even hoover up to make it nice .stay well away.the salesman never said a word about removal or at least hoover carpet so it looks good for customers. I'd never use scs again
March 2022 by Rick Clive
The shop is ok people do their best to help. The after service is nonexistent. I waited 1 hour on telephone for an Answer then gave up. They tried in the shop for me to head office without any answer .Still waiting......
December 2021 by 1978 Spn
Been to this store 3 times today to make a purchase, spoke to the same lady each time and got a completely different story each time regarding delivery/lead times, finally gave up and phoned customer support? which turned out to be a complete waste of time, no one wanted to help and I spent 40 minutes being transferred from department to department?. Moral of the story don?t waste your time.
December 2021 by M
Thanks to all the staff at SCS Cheltenham who supplied and fitted My carpets on The 9th November 2021 prompt and courteous service well received and grateful for the salesman and fitters well done - F Rodway Gloucester
